My Contacts list is inaccessible when composing Email

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  • Start date Start date
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Guest

When I compose email from within Outlook I would click on the "TO" on the
left that would bring up my contact list and I could insert the name of the
person who I was sending the email too - no longer! It says "The address
list could not be displayed. The Contact list associated with this folder
could not be opened . . . " Any suggestions?
 
Suggest reading the group. This question is answered daily and requires
knowing your Outlook version and how you managed to sever the connection
between your Contacts Folder and the Outlook Address Book Service.

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or operating system. Use the following steps to reset
the connection. Note that in some instances you may actually have to remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

For Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
 
Russ,

Thanks for your help and detailed response. My problem is that when I go to
file/folder/properties/Outlook Address Book tab, and try to click to select
Show this folder as an e-mail address book, this is ghosted so I can't

Russ Valentine said:
Suggest reading the group. This question is answered daily and requires
knowing your Outlook version and how you managed to sever the connection
between your Contacts Folder and the Outlook Address Book Service.

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or operating system. Use the following steps to reset
the connection. Note that in some instances you may actually have to remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

For Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002



--
Russ Valentine
[MVP-Outlook]
David Mudra said:
When I compose email from within Outlook I would click on the "TO" on the
left that would bring up my contact list and I could insert the name of
the
person who I was sending the email too - no longer! It says "The address
list could not be displayed. The Contact list associated with this folder
could not be opened . . . " Any suggestions?
Click to expand...
Click to expand...
 
That means you haven't even added the Outlook Address Book service to your
profile yet. All the instructions have been posted.
--
Russ Valentine
[MVP-Outlook]
David Mudra said:
Russ,

Thanks for your help and detailed response. My problem is that when I go
to
file/folder/properties/Outlook Address Book tab, and try to click to
select
Show this folder as an e-mail address book, this is ghosted so I can't

Russ Valentine said:
Suggest reading the group. This question is answered daily and requires
knowing your Outlook version and how you managed to sever the connection
between your Contacts Folder and the Outlook Address Book Service.

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or import your PST or
update
your Outlook version or operating system. Use the following steps to
reset
the connection. Note that in some instances you may actually have to
remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

For Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders
you
want the OAB to display, choose "Properties", go to the Outlook Address
Book
tab and check the "Show this folder as an E-mail address book" box. You
may
also need to go to Tools > Options > Addressing Tab and choose to show
your
Contacts folder.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or
change
existing directories or address book. Is the Outlook Address Book
present?
If it isn't listed, add it and close and restart Outlook. If it is
listed,
then remove it and close then restart Outlook and repeat these steps to
add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002



--
Russ Valentine
[MVP-Outlook]
David Mudra said:
When I compose email from within Outlook I would click on the "TO" on
the
left that would bring up my contact list and I could insert the name of
the
person who I was sending the email too - no longer! It says "The
address
list could not be displayed. The Contact list associated with this
folder
could not be opened . . . " Any suggestions?
Click to expand...
Click to expand...
Click to expand...
 
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