Slightly. Rather a lot to leave out, don't you think? Nor did you bother to
specify your Outlook version. The answer to this question is posted almost
daily. Find one that matches your version.
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or operating system. Use the following steps to reset
the connection. Note that in some instances you may actually have to remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.
For Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.
For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.
More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
Markus in PA said:
I had formatted my hard drive, because I was having problems. I
reinstalled
everything from my HP recovery disk. I then proceeded to install Microsoft
Office which was not part of my HP recovery partition. When I moved my
outlook files over (trying to keep my inbox and everything in tact), I
could
see my contacts but not add them directly when addressing an e-mail. I
believe I deleted something, probably over the frustration. The sympton
is
now this. When I address an e-mail, I click on the "TO" button. I use to
be
able to select contacts from "Show names from the:" drop down. My only
options are "Personal address book" and Outlook Address Book". I no
longer
see contacts in the drop down at all. Although I can see and access
contacts on the main Outlook screen, just can't use them when addressing
an
e-mail.
BTW....I did reinstall MS Office and that did not resolve it.
Is that any clearer ? Thanks for the inquiry.
Thank
Russ Valentine said:
You left out something. Like what you did just before "no longer," and
your
Outlook version. Just pretend we aren't there with you looking over your
shoulder. Then post again so we can understand your question.
--
Russ Valentine
[MVP-Outlook]
Markus in PA said:
I no longer can see my contacts when I click on the "To" button in
Outlook.
The only items that show up in the drop down list are Personal address
book
and Outlook address book. How can I again get the contacts to appear.
