My Contacts do not appear in the Address Book

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  • Start date Start date
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Guest

I just converted from Office 2000 to Office 2003 and copied the old .pst file
to new Outlook. I see the Contacts got moved from the old Contacts folder to
the new Contacts folder...but they do not appear in the Address Book and
hence am unable to address messages.

I have used the Outlook Help facility to try to resolve the problem but with
no good result. I have clicked on Contacts, Properties, Outlook Address Book
and checked the box that says Show this Folder as an email Address Book.

From the standard tool bar, I click on the Address Book and the popup window
indicates:

Show Names from the: Contacts is shown in the pull down and when I click on
it Contacts shows up as a subfolder of Address Book.

Further, from this window, I then click on Tools/Options. The popup
indicates the following:

Show this address first: Contacts
Keep personal addresses in: Contacts
When sending mail, check names using these address lists in the following
order: Contacts

So, all indications are the address list should be pointing to the Contacts
list, but when I enter a name from Contacts in the To: box of a new email,
the address is not found. I know this is something very simple, but am
finding nothing in Help of the FAQs on the Address Book that answers my
question. Please offer some advice. Thanks,

Don
 
How did you transfer your data?
Just copying a PST file will corrupt your profile.
You may need to remove the Outlook Address Book Service entirely, restart
Outlook, then re-add it to repair that connection.
If your problems are more extensive, you will need to create a new profile
entirely.

Read the directions on how to transfer Outlook data correctly:
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx
 
Thanks so much...I removed the Outlook Address Book and re-added it and also
went through the routine of setting up the account when you first start
Outlook as per your direction. Problem is solved. I must have improperly
transferred my data the first time.
--
Don


Russ Valentine said:
How did you transfer your data?
Just copying a PST file will corrupt your profile.
You may need to remove the Outlook Address Book Service entirely, restart
Outlook, then re-add it to repair that connection.
If your problems are more extensive, you will need to create a new profile
entirely.

Read the directions on how to transfer Outlook data correctly:
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx
--
Russ Valentine
[MVP-Outlook]
DonBryan said:
I just converted from Office 2000 to Office 2003 and copied the old .pst
file
to new Outlook. I see the Contacts got moved from the old Contacts folder
to
the new Contacts folder...but they do not appear in the Address Book and
hence am unable to address messages.

I have used the Outlook Help facility to try to resolve the problem but
with
no good result. I have clicked on Contacts, Properties, Outlook Address
Book
and checked the box that says Show this Folder as an email Address Book.

From the standard tool bar, I click on the Address Book and the popup
window
indicates:

Show Names from the: Contacts is shown in the pull down and when I click
on
it Contacts shows up as a subfolder of Address Book.

Further, from this window, I then click on Tools/Options. The popup
indicates the following:

Show this address first: Contacts
Keep personal addresses in: Contacts
When sending mail, check names using these address lists in the following
order: Contacts

So, all indications are the address list should be pointing to the
Contacts
list, but when I enter a name from Contacts in the To: box of a new email,
the address is not found. I know this is something very simple, but am
finding nothing in Help of the FAQs on the Address Book that answers my
question. Please offer some advice. Thanks,

Don
Click to expand...
Click to expand...
 
A lot of people do. Transferring Outlook data is one of the most
counterintuitive processes I know.
--
Russ Valentine
[MVP-Outlook]
DonBryan said:
Thanks so much...I removed the Outlook Address Book and re-added it and
also
went through the routine of setting up the account when you first start
Outlook as per your direction. Problem is solved. I must have improperly
transferred my data the first time.
--
Don


Russ Valentine said:
How did you transfer your data?
Just copying a PST file will corrupt your profile.
You may need to remove the Outlook Address Book Service entirely, restart
Outlook, then re-add it to repair that connection.
If your problems are more extensive, you will need to create a new
profile
entirely.

Read the directions on how to transfer Outlook data correctly:
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx
--
Russ Valentine
[MVP-Outlook]
DonBryan said:
I just converted from Office 2000 to Office 2003 and copied the old .pst
file
to new Outlook. I see the Contacts got moved from the old Contacts
folder
to
the new Contacts folder...but they do not appear in the Address Book
and
hence am unable to address messages.

I have used the Outlook Help facility to try to resolve the problem but
with
no good result. I have clicked on Contacts, Properties, Outlook
Address
Book
and checked the box that says Show this Folder as an email Address
Book.

From the standard tool bar, I click on the Address Book and the popup
window
indicates:

Show Names from the: Contacts is shown in the pull down and when I
click
on
it Contacts shows up as a subfolder of Address Book.

Further, from this window, I then click on Tools/Options. The popup
indicates the following:

Show this address first: Contacts
Keep personal addresses in: Contacts
When sending mail, check names using these address lists in the
following
order: Contacts

So, all indications are the address list should be pointing to the
Contacts
list, but when I enter a name from Contacts in the To: box of a new
email,
the address is not found. I know this is something very simple, but am
finding nothing in Help of the FAQs on the Address Book that answers my
question. Please offer some advice. Thanks,

Don
Click to expand...
Click to expand...
Click to expand...
 
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