My computer reboots every time I put in a DVD. How can I correctthis?

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Babel17delany

I am having a problem playing DVD’s. I am operating Windows XP Home,
SP1 on a Gateway 510S with an Intel Pentium 4 2.6 GHz processor and 496
MB of RAM. The machine contains a factory installed DVD.

Here is the problem:
I just bought a new DVD (Warner Brothers, not Sony !).
To play it I used my DVD drive for the first time in a few weeks.
When I put the DVD in the drive, the computer rebooted 15 seconds after
I closed the drive bay.

Once the computer rebooted, I was able to play the DVD, although it did
get stuck at one point about a half-hour in, and I could not get past
it, despite multiple tries.

I have not recently installed any new hardware.

Over the past 24 hours I have had three online “chats” with Gateway
service. The problem is so far unsolved.

The first technician had me System Restore. This did not solve the problem.

The second technician had me uninstall & reinstall the DVD drive. This
did not solve the problem. I booted to Safe Mode, opened Device
Manager, uninstalled the DVD drive and rebooted. The computer
recognized new hardware. I put the disk in the DVD drive and 15 seconds
after I closed the drive bay, the computer rebooted.

Before I contacted Gateway again I then repeated the uninstall-install
process and put in a different DVD. The computer rebooted 15 seconds
after I closed the drive bay. I then put a different DVD in a second,
external DVD drive connected by USB. Fifteen seconds after I closed the
drive bay, the computer rebooted.

I then had a third chat with Gateway. The technician took remote access
of my computer. I watched him do three things: 1. he unchecked “reboot
if system error”; 2. he increased the virtual memory; 3. he disabled
write caching on the DVD drive. I was a bit wary of these as they
seemed to be an attempt at a “work-around” rather than fixing the actual
malfunction. He then asked me to put a DVD in the drive. I did, and
fifteen seconds after I closed the drive bay I got a “Blue Screen”.

I rebooted and then did a System Restore to undo the changes the last
technician made, as they did not appear to resolve the problem.

Can anyone help me with this problem? I need the DVD drive.
 
Hi,

What the third technician did was enable you to see what the problem
actually was. That blue screen holds the clues you need to resolve the
problem. What specifically did it say? Error code? Parameters? Messages and
modules involved?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
I'm embarrassed to say that I rebooted without reading the screen.

Can you tell me how to get back to the field that allows me to uncheck
“reboot if system error”? This way, when I get back tomorrow I can get
the blue screen again and I can tell you what it says. I guess I should
have read it before rebooting, but I'd never seen one before and I
wasn't even sure the computer would reboot after the screen appeared.
 
Hi,

Control Panel/System/Advanced tab, click on startup and recovery settings.
You will find the option there. Please post back with the details.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Here it is:

STOP – 0x00000027 (0xBAAD009C, 0xF7A4655C, 0xF7A4625C, 0xEE6DCD08)

cdudf_xp.SYS_ Address EE6DC08 base at EE69C000
DateStamp 407c6bc2
 
Sounds like the problem I had after I had a test run with INCD, a utility
that comes with NERO that turns a CDRW disc into a "virtual" floppy like
disc. Drag, drop, cut, paste etc etc.
Very hard to get rid of that UDF driver problem !!!
For INCD there is a special removal tool. If you've had INCD on that comp
try searching for it or get back to me.
 
Rick & Bruce:

I have both Roxio (mentioned in the article cited by Rick) and Nero with
InCD (mentioned in Bruce's reply). I do not recall recently (or ever)
actually using InCD.

Rick, the article you pointed to mentioned being able to turn off cdudf
through "Services" in Control Panel. I cannot find an icon called
"Services". Is it within another icon?

Bruce, it sounds like the Nero page is asking me to download a tool to
remove InCD, then download a new InCD to the Nero folder. Is this correct.

I consider myself quite a novice at computing, and I want to make sure I
am doing this correctly.

Thanks.

Babel.
 
I'm not Rick or Bruce, but:
Rick, the article you pointed to mentioned being able to turn off cdudf
through "Services" in Control Panel. I cannot find an icon called
"Services". Is it within another icon?
Click to expand...

Open "Administrative Tools" to get to "Services".
 
Thank you, Daniel. I went into "Services" and found something called
"InCD File System Service". I turned it off, but my problem recurred:
the system rebooted when I inserted a DVD. When the system rebooted,
"InCD System Service had restarted. I therefore went into MSconfig &
unchecked it. After a reboot I inserted a DVD & the system rebooted again.

Daniel, Rick & Bruce, do you think that this means that Nero & InCD are
not the problem? Does this point more to Roxio & cdudf_xp.sys as the
problem? Rick, I looked at the webpage you steered me to but I'm not
sure I completely understand how to fix cdudf_xp.sys. Could you walk a
very novice person through it?
 
Hi,

In msconfig, disable everything that loads *any* cd/dvd burning software.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
What I meant was, how do I use the website you refered me to, to fix
cdudf_xp.sys, assuming it is the problem?
 
Hi,

First you determine for sure that it is the problem by disabling anything
that could possibly be loading it, hence my comment regarding disabling
writing software. If it proves to be the issue, then reinstalling the
software to get a fresh, uncorrupted copy is probably the answer you need.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
OK.
Am only home for a few minutes today so will try it next chance I get.

Interestingly, I ran A-squared scanner today.
For the first time ever, it found malware:

C:\Security\CCleaner 1.24\CCleaner\uninst.exe
Trojan-Dropper.Win32.Agent.acq
C:\Security\CCleaner 1.24\ccsetup124.exe Trojan-Dropper.Win32.Agent.acq
I:\Retrospect Backup\Backup copy of Drive C (C)\Security\CCleaner
1.24\ccsetup124.exe Trojan-Dropper.Win32.Agent.acq
I:\Retrospect Backup\Backup copy of Drive C (C)\Security\CCleaner
1.24\CCleaner\uninst.exe Trojan-Dropper.Win32.Agent.acq

I had a-squared remove these files, but when I put a DVD in the drive,
the computer still rebooted, so it didn't solve the problem.
 
I downloaded Security Task Manager.
The highest rated suspicion of malware was "InCD", a part of Nero.
I had Security Task Manager turn this process off, but when I inserted a
DVD, my computer still rebooted.

My next thought is that since the Blue Screen pointed to "cdudf" as a
problem, and since "cdudf" is a part of Roxio, and since Roxio is
involved in playing DVD's, I probably should next UNinstall Roxio. I did
this instead of disabling it.

Unfortunately this did not solve the problem, either.

I'm not sure what to do next.

I might just try to restore an Acronis image from a month ago, then
update it with archived documents from a backup.
 
I am now very happy to report that I seem to have solved my problem,
thanks to the advice of everyone on the newsgroup and support forums.
All I needed to do was reboot once more. I also ran CCleaner and
perhaps that, plus the reboot was what I needed. Regardless, I can now
inset a DVD with no unwelcome rebooting, and I can play the DVD's as well.

The question remaining is, of course, whether the problem came from a
random corruption of a Roxio file or registry entry, or if the problem
arrived on the new DVD I bought. Perhaps it was an attempt by Warner
Brothers to prevent reproduction of the contents of the DVD.

I certainly don't plan to put that DVD back in my drive for a long time.
I will, however, eventually reinstall Roxio and see what happens.

Thanks again.

Babel.
 
I have a new goal now.
Having determined that removing Roxio would allow me to load a DVD
without crashing, I am now trying to figure out how to have Roxio on my
system and still be able to play a DVD.

- reinstalling a known clean copy of Roxio didn't help.

- enough people have told me I HAVE to install SP2 that I finally did;
didn't help solve the problem either.

I'm open to ideas.
 
Neither Roxio or Nero are needed to play a DVD, one of them (or a few other
options) are needed to burn a DVD.

To play a DVD you need DVD decoding software such as PowerDVD, WinDVD or
similar.
 
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