josue,
Also, if the previous step doesn't fix your issue, look around at other
postings that address CD/DVD-ROM issues in this forum. You may notice a
resolution that applies to your situation. This forum contains many comments
about optical drive problems. For example, 3rd party burner applications
often cause optical drive problems. Removing them can resolve the problem.
Also, removing upper and lower filters in registry can fix problems. Peruse
the comments and you will see what I'm talking about.