My CDRW,CD AND FLOPPY DRIVE ARE NOT RUNNING..... WHAT HAPPENED....HELP

[Ann]

 

[Chip Cosgrove \(MSFT\)]

Has anyone recently installed any new hardware or made any system
configurations?
Please provide us with more information about your computer and any changes
that might have prompted this.

Chip

 

[Ann]

-----Original Message-----

.
no.. nothing was done except had to do a system restore

because my internet explorer was locked up and i could not
change my home page... but all this occured after d/l
windows update

 

[Guest]

i too recently lost my cdrw/dvd player, think it had to
do with installing highmat update from microsoft. I also
got the error 39 but was able to get rid of it by doing
the following:
using regedit in run command removed:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318} Highlight the
CDRom Drive Key(s), delete the Values "UpperFilters"
and/or "LowerFilters" Open Device Manager and Remove the
entry for the cd device(s), then restart.
that then fixed the error 39 message says device is
working properly but when i access a burned or retail cd
says no media is in the drive. very frustrating
situation. short of reinstalling 98 or ME by fdisk and
reformating, i am at a loss to how to restore my ability
to access and read my cd /dvd drive. A major error using
a microsoft update that i feel they should issue a fix
for. it seems to be in epidemic proportion from the
newsgroups i've been too but to date no fix for the
problem. I've been in bios, told the puter to boot only
from cd rom it overides that and starts windows with a
defunct cd drive. You cannot reinstall XP cause you have
no cd at boot up or in windows......HELP PLEASE!

 

[Guest]

Have just read of your problem. I am running in XP, in the same situation, advised " there is no media in the drive" or "try different media" things seem to point to the SCSI !! . I found the problem occurd gradually over time. Yes very fustrating.If or when I find the solution I will be in touch

Eddy

 

[Ed]

Same issue here. This is a known issue by microsft, the
hotfix is not on the site. you have to call them for it.

-----Original Message-----
Have just read of your problem. I am running in XP, in

the same situation, advised " there is no media in the
drive" or "try different media" things seem to point to
the SCSI !! . I found the problem occurd gradually over
time. Yes very fustrating.If or when I find the solution
I will be in touch.