MVPs PLEASE quit giving false answers to users about IE not displaying graphics

  • Thread starter Thread starter Morbius
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M

Morbius

I have watched for months as user after user has
complained about IE not displaying many graphics until
being forced through a change of encoding setting or
manually clicking the Show Picture option in the right-
click menu.

Each time someone posts this identical problem (and there
are literally HUNDREDS of them), they get the same "MVP"
answer to check a KB article that is basically a bunch of
poop. That article blames it on the wrong encoding
setting, or firewall settings, or popup blockers, etc.,
etc.

I myself have checked all those things, umpteen times, as
have the many, many other people that have complained
about this problem for months on this group and others.
This problem is NOT due to anything on all these many
client machines...once and for all, it is a problem with
IE/Windows, that was introduced with some patch or
service pack months ago.

I'm sorry, but I'm so tired of the so-called "MVPs" and
MS reps blowing this problem off as something that the
end-user needs to do. It simply is not a setting,
another piece of software, or anything else on the end-
users systems. About 6 months ago, this problem showed
up on ALL our systems at work, and my three home
machines, all after installing some patch or service
pack. These are multiple machines, with different
versions of Windows (98SE, 2000 Pro, XP Home, and XP
Pro), with lots of different software. They've all been
checked for all the items in that KB article, and I can
tell you that NOTHING in that article has helped one
bit. I would LOVE to have an MS Rep or one of
these "MVPs" come to my home or office with their own
machine, and show me on one of the sites that has this
problem how THEY don't experience it at least 50% of the
time when going to those same sites.

MS needs to quit making excuses and fess up to this
problem, once and for all. There are complaints all over
this board and lots of other Windows groups I frequent,
and it's time to get this fixed and stop pointing users
to useless KB info that does nothing to correct the
problem...which is in IE/Windows, NOT the end-users setup!

Nuff said.
 
Morbius,
Feel free to ignore the MSKB references, but see if anything else in this
post helps.

Try the quick, easy fix first. Clear the IE cache from IE> Tools> Internet
Options> General> Delete files and Delete offline content. Reset the TIF
folder size to about 50MB and clear it occasionally.

Next, is another program causing this? The following information comes from
Mike Burgess:
- - - -
Are you using a Firewall or "filtering software"?

Several of these are known to cause problems:
1) Zone Alarm Pro [Private Header Info - enabled?]
Reset "Ad Blocking" and "Cookie Control" to "medium"
"Mobile Code Control" = Off

2) Symantec (ISS\NIS)[Enable Browser Privacy - enabled]
Active Content - "Allow All Script To Execute"
Problem: some sites cannot detect the 128 bit encryption
Solution: Completely remove and reinstall NIS.
[more info]
Web Pages Display a Red "X" Instead of a Graphic
http://support.microsoft.com/?kbid=316545 [Norton Products]

3) Any "ad blocking" software that blocks "http_referer"
or contains entries that are blocking access to the desired site.

4) HOSTS file that contains entries that are blocking access to the desired
site.

5) Cookie blocking software that are blocking "required" Cookies.

6) Pop-up blockers that are stripping header\url info.

7) WebWasher Standard Filter/URL Filter

8) Make sure the following entry is not corrupt:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings]
"User Agent"="Mozilla/4.0 (compatible; MSIE 6.0; Win32)"

Note: "Win32" = Windows 98\ME
Other versions = (compatible; MSIE 6.0; Windows NT 5.0;)

To check your "User Agent":
Paste the below into the Address Bar and view the output:

javascript:navigator.userAgent

[Example WinME output]
Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)
- - - -

Also see:
283807 - Pictures Are Not Displayed on Web Sites in Internet Explorer
http://support.microsoft.com/?kbid=283807
221134 - Some Images, Contents, or Controls May Not Be Displayed When
Viewing a Web Page: http://support.microsoft.com/?kbid=221134

Other possibilities at http://www.generation.net/~hleboeuf/ieimage.htm
and
http://www.mvps.org/inetexplorer/answers.htm#jpg_gif

Hope this helps,
Don
 
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