Mustek 1200CU Plus installation problem

  • Thread starter Thread starter robert.m
  • Start date Start date
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robert.m

Hello!

Does anyone know how to install Mustek 1200CU Plus scanner on a Windows 2000
with SP3 computer?

I've read manufacturers installation instructions and went through the
procedure with 1200CU Plus, 1200CU and 1200 drivers. None of them worked.
Installation it self was successful: generic scanning module, twain driver
and additional software were installed but after i plugged the scanner in
and restarted my computer, it found USB scanner but did not recognize it as
1200CU Plus.

The scanner is otherwise functional and not broken.

Does anyone have an idea about this? Thank you.
 
robert.m said:
Hello!

Does anyone know how to install Mustek 1200CU Plus scanner on a Windows
2000
with SP3 computer?

I've read manufacturers installation instructions and went through the
procedure with 1200CU Plus, 1200CU and 1200 drivers. None of them worked.
Installation it self was successful: generic scanning module, twain driver
and additional software were installed but after i plugged the scanner in
and restarted my computer, it found USB scanner but did not recognize it
as
1200CU Plus.

The scanner is otherwise functional and not broken.

Does anyone have an idea about this? Thank you.
Click to expand...

Does the Scanner Work?

If the scanner works, don't worry what Windows identified the TWAIN driver
as.
TWAIN drivers have whatever name the software writer gave to it.

The important thing is does the Scanner Work.
 
Does the Scanner Work?

I'm pretty much sure it works.
If the scanner works, don't worry what Windows identified the TWAIN
driver as.
TWAIN drivers have whatever name the software writer gave to it.
Click to expand...

This is clear.

The problem is that Windows does not identify it (the scanner). It acts like
I plugged some unknown device and although it sees it is a USB scanner it
still asks me to provide it with drivers for the device. Mustek online
support says that it is enough to install 1.) Generic scanning module, 2.)
Twain driver and 3.) Panel (which is some kind of software for using the
scanner) for the scanner to work.
The important thing is does the Scanner Work.
Click to expand...

Again, yes. I saw it working when I bought it and I thought I will be able
to get it to work my self because Mustek had good support. Unfortunately I
lost the contact with the guy I bought it from.
 
robert.m said:
I'm pretty much sure it works.


This is clear.

The problem is that Windows does not identify it (the scanner). It acts
like
I plugged some unknown device and although it sees it is a USB scanner it
still asks me to provide it with drivers for the device. Mustek online
support says that it is enough to install 1.) Generic scanning module, 2.)
Twain driver and 3.) Panel (which is some kind of software for using the
scanner) for the scanner to work.


Again, yes. I saw it working when I bought it and I thought I will be able
to get it to work my self because Mustek had good support. Unfortunately I
lost the contact with the guy I bought it from.
Click to expand...

You probably should remove the failed driver before trying to install a new
driver.
Look for an uninstall item on the Start menu of the driver you currently
have installed.

There may be an item in the Control Panel > Add/Remove Programs. Use that if
the item in the Start Menu is missing.

I can give you the address to download the latest drivers for your scanner.
Since Mustek asks for the first two letters/digits of the serial number, I
can not confirm that the correct software is actually there.

http://www.mustek.de/eng_/start_english.htm

Click on Drivers.
On the next page, first dropdown, choose ScanExpress Series. Click GO.
On this page click USB-Port. That will take you to a list of models, one is
yours.

One very important point, in the installation, you will likely get a screen
in Windows XP that says, something to the effect "This driver is not
digitally signed", Click "Continue Anyway".

You also need some Photo editor/viewer software to access the TWAIN driver
and to scan images.

If you don't have a Photo Editor, Download the free Irfanview and Plug-ins.
http://www.irfanview.net

Irfanview has a TWAIN interface for scanners. File > Select Source the first
time you use Irfanview with your scanner.

Then File > Acquire to open the TWAIN driver.
 
You probably should remove the failed driver before trying to install
a new driver.
Look for an uninstall item on the Start menu of the driver you
currently have installed.
There may be an item in the Control Panel > Add/Remove Programs. Use
that if the item in the Start Menu is missing.
Click to expand...

I've done that every time before installing new one.
I can give you the address to download the latest drivers for your
scanner. Since Mustek asks for the first two letters/digits of the
serial number, I can not confirm that the correct software is
actually there.

http://www.mustek.de/eng_/start_english.htm

Click on Drivers.
On the next page, first dropdown, choose ScanExpress Series. Click GO.
On this page click USB-Port. That will take you to a list of models,
one is yours.
Click to expand...

This one is different from ones I've tried by now. One of more important
differences is that it works. Thank you. How did you come to idea to look
for the drivers at the german site. How did you find them? I tought that I
could rely on official mustek site (www.mustek.com) but obviously I was
wrong.
One very important point, in the installation, you will likely get a
screen in Windows XP that says, something to the effect "This driver
is not digitally signed", Click "Continue Anyway".
Click to expand...

This is also clear. I've seen this dialog with other hardware.
You also need some Photo editor/viewer software to access the TWAIN
driver and to scan images.
If you don't have a Photo Editor, Download the free Irfanview and
Plug-ins. http://www.irfanview.net
Irfanview has a TWAIN interface for scanners. File > Select Source
the first time you use Irfanview with your scanner.
Then File > Acquire to open the TWAIN driver.
Click to expand...

Thank you for the info CSM1. I have IrfanView installed along with Photoshop
and Abbyy Fine Reader (which is the reason I need the scanner to work).
 
robert.m said:
I've done that every time before installing new one.


This one is different from ones I've tried by now. One of more important
differences is that it works. Thank you. How did you come to idea to look
for the drivers at the german site. How did you find them? I tought that I
could rely on official mustek site (www.mustek.com) but obviously I was
wrong.


This is also clear. I've seen this dialog with other hardware.


Thank you for the info CSM1. I have IrfanView installed along with
Photoshop
and Abbyy Fine Reader (which is the reason I need the scanner to work).
Click to expand...

You are welcome.

Abbyy Fine Reader is very good OCR engine.

I like Irfanview for most of my scanning, I also have Adobe Photoshop
Elements 3, and I use Omnipage Pro 15 for my OCR. For PDF creation I use PDF
Create!

I found the German site many years ago, they are the manufacturer for the
Mustek brand scanners. The web site in the USA is not well maintained.

The thing that I was very happy to see on the German site, was the English
pages and the English drivers.
 
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