must always "diagnose and repair" to connect to internet

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Guest

I bought a new computer with Windows Vista Home edition installed on it. Only
recently have I started having problems connecting to the Internet. It
recogizes a Local Connection but not an Internet connection. After I do a
"diagnose and repair" it can then access the Internet. Thing is, this happens
EVERY freaking time I boot the computer or restart or resume! It is a
freaking pain! I connect directly to my Speedstream DSL modem, no router or
anything. I know my computer can connect to the Internet, as I can after the
said "diagnose and repair" but why must I do this each time I use my
computer? Surely there must be some setting I can use? It is really annoying
after waiting for the startup to have to wait ten more minutes running the
diagnose and repair before I can get online! I don't care about networks or
anything... just online access. Help me!
 
derfman said:
I bought a new computer with Windows Vista Home edition installed on it. Only
recently have I started having problems connecting to the Internet. It
recogizes a Local Connection but not an Internet connection. After I do a
"diagnose and repair" it can then access the Internet. Thing is, this happens
EVERY freaking time I boot the computer or restart or resume! It is a
freaking pain! I connect directly to my Speedstream DSL modem, no router or
anything. I know my computer can connect to the Internet, as I can after the
said "diagnose and repair" but why must I do this each time I use my
computer? Surely there must be some setting I can use? It is really annoying
after waiting for the startup to have to wait ten more minutes running the
diagnose and repair before I can get online! I don't care about networks or
anything... just online access. Help me!
Click to expand...

You say this happened recently. What changed between the time things
worked and the time they didn't? Also, what security/antivirus software
do you have installed? If you have McAfee, uninstall it and if that
solves the issue just replace it with a better program such as NOD32 or
Kaspersky.


Malke
 
No, no McAfee or anything. I have AVG for virus protection. I did update my
video drivers for my nVidia card. But it still worked for a day or two before
the "diagnose and repair" issue started. I do play Warcraft regularly, but
could it possibly be one of their hotfixes or patches? I hope not. Anyway, I
will give it some time and then likely I will wipe and do a factory restore
unless someone knows what's up.
 
derfman said:
No, no McAfee or anything. I have AVG for virus protection. I did update my
video drivers for my nVidia card. But it still worked for a day or two before
the "diagnose and repair" issue started. I do play Warcraft regularly, but
could it possibly be one of their hotfixes or patches? I hope not. Anyway, I
will give it some time and then likely I will wipe and do a factory restore
unless someone knows what's up.
Click to expand...

If you mean WoW, then check on their extremely active user forums to see
if any recent patches have caused issues. If you mean Warcraft III, I
don't think there have been any recent patches and certainly we don't
have any issues here.

Vista has some interesting troubleshooting things built in. Here are a
few that might help you narrow down the cause of your problem. Of
course, I wouldn't rule out that the NIC is failing either. Unless you
have a laptop, you can always uninstall your NIC and swap it out for a
known-working one and see if that makes a difference. Since NICs are so
cheap (under $20USD), that's easy.

Anyway, here are the links:

Built-in Diagnostics:
http://www.microsoft.com/windows/products/windowsvista/features/details/builtindiagnostics.mspx

Network Diagnostics and Troubleshooting
http://www.microsoft.com/windows/products/windowsvista/features/details/networkdiagnostics.mspx

Windows Reliability and Performance Monitor (TechNet)
http://tinyurl.com/2mlbws

Event Viewer How To (TechNet)
http://tinyurl.com/2jejzc

HTH,


Malke
 
Derfman,

I'm sorry you're experiencing trouble. Please tell me:
a) when you Diagnose, what does Vista tell you the problem is; and
b) when you see Repairs, what are the three repairs offered, and which do
you choose?

Also, is this a wired or wireless connection?
 
Since no one is replying i'm going to jump in. I actually just bought a new
Vusta Ready computer and I am having the same problem. This has been
happening since i first connected the computer to the internet. Basically the
only solution to the problem is to select diagnose and repair, and then
select the option which renews the IP address (the first option on the top of
the list). This is a pain, any help would be greatly appreciated.
 
OK so I've had this problem since HP support made me reinstall windows.
Here's what I get when everything's working fine (after doing diagnose &
repair, excluding things that don't change either way)...

Wireless LAN adapter Wireless Network Connection 2:

Lease Obtained. . . . . . . . . . : Friday, June 29, 2007 7:52:17 AM
Lease Expires . . . . . . . . . . : Saturday, June 30, 2007 7:52:16 AM
Default Gateway . . . . . . . . . : 192.168.1.1

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . :
2001:0:4136:e38c:1cea:3bc0:e7e9:6a8d(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::1cea:3bc0:e7e9:6a8d%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


Here's what I get after restarting when I have local access only...

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network
Con
nection #2
Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected

*All the other stuff from above (when it was working) does not show up at
all now (when it isn't working).

Other than what I've listed above, all the other results matched up.
 
I had this issue with my ABIT Fatal1ty on-board NIC, and I could never get it
working. I tried every driver I could lay my hands on. I finally installed an
Intel gigabit NIC and it works first time, every time. My issue was coming out
of sleep, the network would be scrambled and only restarting the NIC would get
it running again.

OK so I've had this problem since HP support made me reinstall windows.
Here's what I get when everything's working fine (after doing diagnose &
repair, excluding things that don't change either way)...

Wireless LAN adapter Wireless Network Connection 2:

Lease Obtained. . . . . . . . . . : Friday, June 29, 2007 7:52:17 AM
Lease Expires . . . . . . . . . . : Saturday, June 30, 2007 7:52:16 AM
Default Gateway . . . . . . . . . : 192.168.1.1

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . :
2001:0:4136:e38c:1cea:3bc0:e7e9:6a8d(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::1cea:3bc0:e7e9:6a8d%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


Here's what I get after restarting when I have local access only...

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network
Con
nection #2
Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected

*All the other stuff from above (when it was working) does not show up at
all now (when it isn't working).

Other than what I've listed above, all the other results matched up.
Click to expand...

John Will
Microsoft MVP - Networking
 
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