Multiple users

[Menno Hershberger]

Since there's only one of me. I've never had extra users on any of my
own computers. I upgraded a customer's computer to XP from Millenium just
a few days ago, and they were really impressed. Their Millenium
installations had been a disaster and I spent a day ridding it of malware
and viruses before I did the upgrade.
Four days later she calls. It has slowed to a crawl; windows are
popping up, processes like "dqtd05y.exe" are running, etc. It's pretty
well infested again in a few days time.
They have added four users, their kids ranging in age from 11-16, and
they each run in their own workspace. One or more of them is obviously
pretty gullible. And they aren't logging off, just switching users, and
even though they claim they have closed all their programs before
switching, task manager shows processes running under each of them.
My questions is... if I run all my spyware, adware, and malware
removal tools from the original adminstrator account, will it clean all
areas? Or do I need to go into each account seperately?
I'm preparing a lecture for them when I go back!

 

[Matrix]

-----Original Message-----
Since there's only one of me. I've never had extra users on any of my
own computers. I upgraded a customer's computer to XP from Millenium just
a few days ago, and they were really impressed. Their Millenium
installations had been a disaster and I spent a day ridding it of malware
and viruses before I did the upgrade.
Four days later she calls. It has slowed to a crawl; windows are
popping up, processes like "dqtd05y.exe" are running, etc. It's pretty
well infested again in a few days time.
They have added four users, their kids ranging in age from 11-16, and
they each run in their own workspace. One or more of them is obviously
pretty gullible. And they aren't logging off, just switching users, and
even though they claim they have closed all their programs before
switching, task manager shows processes running under each of them.
My questions is... if I run all my spyware, adware, and malware
removal tools from the original adminstrator account, will it clean all
areas? Or do I need to go into each account seperately?
I'm preparing a lecture for them when I go back!

If you run all the removal tools from one account, it
should remove it anyware in the computer (if you have
access to all hard disk drives from this account).

But you may have some shortcuts left in other accounts in
the registry. So you should run any software that can
check the registry for invalid data.
One of the software is "One button check" that exist in
Norton Utilities 2003 and 2004.

 

[Menno Hershberger]

If you run all the removal tools from one account, it
should remove it anyware in the computer (if you have
access to all hard disk drives from this account).

But you may have some shortcuts left in other accounts in
the registry. So you should run any software that can
check the registry for invalid data.
One of the software is "One button check" that exist in
Norton Utilities 2003 and 2004.

OK, thanks. I think I've got a freeware registry checker around here
somewhere. Something is bad wrong... I just got off the phone with them
and Spybot Search and Destroy has been running for almost two hours and
is only halfway through. So far it's only found a couple of Sextracker
cookies. I can run S&D in about 10 minutes on mine.