Multiple users accessing one inbox and working in it

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Guest

Is this possible? We have a general info email address and inbox that fields all questions from our customers. What we're trying to do is find a way that we can be on different computers, but all access the same inbox, with the functionality that if one person (on a different computer) answers an email and deletes it, if I am in the inbox at the same time, it will disappear from the inbox, so we don't duplicate any responses or anything. Anybody???
 
Are you using Exchange?

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Roady [MVP] www.sparnaaij.net
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Mark said:
Is this possible? We have a general info email address and inbox that
Click to expand...
fields all questions from our customers. What we're trying to do is find a
way that we can be on different computers, but all access the same inbox,
with the functionality that if one person (on a different computer) answers
an email and deletes it, if I am in the inbox at the same time, it will
disappear from the inbox, so we don't duplicate any responses or anything.
Anybody???
 
Then this should be easy :-)

Create an extra mailbox and set the permissions so the whole group can
access it. Then connect to the mailbox by Tools-> E-mail Accounts-> Next->
doubleclick Exchange Server-> button More Settings-> tab Advanced-> button
Add

Since the mailbox connection is a direct connection to the Exchange database
you're all looking at the same messages so deletion is instant to all other
clients.

--
Roady [MVP] www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Save Embedded Pictures in Their Original Format
-Create an Office XP CD slipstreamed with Service Pack 3
 
You're welcome! :-)

--
Roady [MVP] www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Save Embedded Pictures in Their Original Format
-Create an Office XP CD slipstreamed with Service Pack 3
 
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