multiple exact duplicate sets of folders?

  • Thread starter Thread starter Jack Folliard
  • Start date Start date
J

Jack Folliard

In my folder list there are two complete sets of duplicate folders - the
main folder is named "Outlook Today" It won't let me close one of the sets
because it contains (as well as the other) and a "calendar, contacts and POP
mailbox".

Is there a reason for this? I'd like to delete one set or the other - each
updates together and are mirror images of each other.

what gives??

thanks

Jack
 
It sounds like a ghost... You can try closing it using File, Data File
management but if that fails, the easiest way to fix it is to create a new
profile using control panel, mail. You can try to edit the registry to
remove the ghost, but it takes guess work and can result in a bad profile,
requiring you to create a new one.

To remove ghosts:

Each pst has two different keys in the profile at
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
Messaging Subsystem\Profiles. The ghost only has one. You need to find the
key for the ghost and remove it. With 1 ghost, you have a 50-50 chance of
deleting the right key.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)



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