Multiple Contacts files defaulting to incorrect file when using TO:

  • Thread starter Thread starter Bob
  • Start date Start date
B

Bob

Specs - XP-SP2, Outlook 2002, SP3

Hi,

My Outlook install which seems to be working fine in all respects except
when creating a new email using the TO: option. On my Outlook desktop in
the left panel (Outlook shortcuts) I have a Contacts icon which opens fine
and shows all of my contacts. The problem arises when I click new to create
an email. The blank email page opens, I can type in an address and send an
email without a problem. If I choose to use the TO: option I get an error
message saying "The address list could not be displayed. The COntacts
folder associated with this address list could not be opened; it may have
been moved or deleted...." At this point I click OK and the Select names
window opens as is normal and there are no names showing. The top field
Show Names from the: displays Contacts. The dropdown menu shows Outlook
address book, Contacts and a second Contacts file. Selecting Outlook Address
Book yields no entries, the first Contacts option gives no entries but the
second Contacts option shows the entries found when I click on Contacts in
the left pane shortcuts window.

With all this being said what I would like to do is:

A) Find out what the Address Book option links to.
B) How to I get rid of the first Contacts entry?
C) How do I set the second Contacts folder to be the default folder for the
TO: option when creating a new email?

Thanks for all the help.
Bob
 
My apologies then for being repetitive but I still appreciate the help. It
was necessary for me to delete the OAB first and then work from there. My
Contacts folder was enabled to appear but still would not come up showing
the contacts in a new email. Deleting the OAB and then following the steps
you provided worked.

Thanks again for the help.
 
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