MSN EMAIL LINK DOESN'T WORK

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Guest

In MSN MESSENGER when I click on the link to take me to my inbox a new IE
window comes up and says "done" in the bottom left corner, but the page is
blank. I have actually had to install Mozilla on my computer because I can't
even sign into hotmail through internet explorer. I have a router, but have
unhooked it and restarted my computer but I have the same problem.
 
Hi Jeff :-)

Try the following and see if anything here will help:

Cannot Access MSN Email Account or Authenticate with a Web Site in Various
Programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;813951

Go to Start>Run> and register the following dll's by using
regsvr32 command. Try the first 2, then see if it resolves the problem. If
not then register the rest of the .dll's:

regsvr32 urlmon.dll?
regsvr32 actxprxy.dll
regsvr32 scrrun.dll?
regsvr32 msxml.dll?
regsvr32 mshtml.dll?
regsvr32 shdocvw.dll?
regsvr32 browseui.dll
regsvr32 msjava.dll?

If that doesn't work, then check out the following article and do the
additional steps outlined there:

You Cannot Open New Internet Explorer Window or Nothing Happens After You
Click a Link
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679

also…...

Zone: Error Message or Nothing Happens When You Click a Web Link
http://support.microsoft.com/default.aspx?scid=kb;en-us;236846

or.....

IE opens blank/empty/white pages, or pages must be refreshed to see content:
http://inetexplorer.mvps.org/answers2.htm#blank_windows

and these...

Go to the Windows update site and have it scan for any missing critical
updates that may be causing this problem.

Go to 'Tools>Internet Options>Advanced tab. Scroll down to HTTP settings.
Uncheck use HTTP 1.1 and check 'use HTTP 1.1 through proxy connections'
Click 'O.K then close and re-open I.E.

Also, are you on dialup, DSL or cable? Do you use a router? I don't recall
seeing you mention if you did. If so, check your router setting and see if
the MRU is set to 1400 and see it that helps.

Also, if it applies try this: Tools>Internet Options>Connections>LAN
Settings>Advanced>and in the box labeled "exceptions" put in "https://"
(without the quotes!). That should exclude proxy operations from nearly ALL
secure sites. If you put in a specific
site, this will exclude just that site, but if you put in just the part
specified above, that will exclude ANY site that uses the https addressing
scheme.

Check all your cable connections and hookups to modem, router, machine and
anything else that might apply is in the right sequence.

Check all security and ActiveX settings in your AV, anti-spyware programs,
3rd party toolbars, Privacy, Internet and Trusted Zones are set correctly.
Check your firewall for settings and ActiveX blockers.

Go to Tools/InternetOptions/Privacy tab/and then click the Sites tab. Remove
any Domains under Managed Websites that had to do with MSN or MSN Messenger
or MSN Hotmail. These may be blocked cookies. After removing any of these
items, restart IE and see if you can access Hotmail.

Uninstall and reinstall MSN Messenger 6 through Add/Remove programs. (Not
the beta version)

Do you have SpyBot Search & Destroy? Check the following there under Tools
(Advanced Mode) and see if there is anything related to any of the sites you
can't access. When you highlight an item, it gives details about it. If you
find anything, remove it or set to ignore.

If you have SpywareBlaster, check the Internet Explorer tab Block list and
see if there is anything there that looks like the sites you are trying to
access. Remove it or set to ignore. Also, check the Restricted Sites tab
and see if there is anything there, if so, remove or ignore. Check under
the Tools and click the Flash Killer tab and make sure it's unchecked.

Here are a few others, although I'm not sure they may apply:

Go to IE6 Tools/Internet Options/Privacy tab, then click Edit. enter
"hotmail.com" and then click the Allow tab. Evidently there is a Hotmail
problem with privacy
settings/corrupted cookies.

Check in Internet Explorer under Tools/Internet Options/Security that the
user has not changed the password setting from 'prompt for username and
password' to 'anonymous logon' in Internet Zone. The option setting for
anonymous logon
may cause the error.

Other possibilities here:
http://inetexplorer.mvps.org/answers.htm#dns
http://inetexplorer.mvps.org/answers2.htm#secure_sites

and....

Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

Hope this helps :-)

Jan :)
MS MVP - IE/OE
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
Jan,
I spent over 4 hours and tried everything you suggested with no luck. Just
for fun, I created a new user account, and the messenger link worked fine.
Any other suggestions?
 
Hi Jeff :-)
Jan,
I spent over 4 hours and tried everything you suggested with no luck.
Just
for fun, I created a new user account, and the messenger link worked fine.
Any other suggestions?
Click to expand...

I can't think of anything that I have not already covered. Something is
blocking it. Not knowing if you have any 3rd party toolbars, ad or popup
blockers, your firewall, AV and others, makes it difficult to put the finger
on the guilty party. If you have made sure that you have added this site to
your Trusted one, HOSTS file, and all the others mentioned, and made all the
suggested adjustments to your security settings, and checked your system
thoroughly for scumware as suggested, then I am not sure what else to
suggest. Perhaps one of the others here will have more information that
will work.

Sorry that I cannot be of more help.

Jan :)
MS MVP - IE/OE
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
Jeff Woltz said:
In MSN MESSENGER when I click on the link to take me to my inbox a new IE
window comes up and says "done" in the bottom left corner, but the page is
blank.
Click to expand...

You could have this symptom if you security settings were too high.

Also, you should doublecheck your assumption about the page being
"blank" by examining its source. E.g. press Alt-V,c Is it really blank?
If there are scripts in there or Meta Refresh directives your security
settings are too high to allow the application to redirect the way it has
been implemented to do so.


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