msinfo hangs

  • Thread starter Thread starter stroutm
  • Start date Start date
S

stroutm

I spite need to send my system info to yahoo support to investigate why
Norton protection cannot install on my computer. Despite repeated attempts to
run the msinfo32.exe and save the result for forwarding it hangs with 100%
CPU at the final stage when refreshing £drivers". I have scanned SFC but
without any successin running the program. Any suggestions on how tosolve it
short of clean re install.
 
manually reinstall Microsoft System Information. To do this, follow these
steps: 1. Insert your Microsoft Windows 98 or Windows 98 Second Edition
compact disc (CD) into your CD-ROM drive or DVD-ROM drive.
2. Click Start, and then click Run.
3. In the Run box, type the following line, and then click OK:
rundll.exe setupx.dll,InstallHinfSection Msinfo.reg 64
C:\windows\inf\msinfo.inf
4. Repeat step 2 and step 3 for each of the following lines:
rundll.exe setupx.dll,InstallHinfSection Msinfo2.reg 64
C:\windows\inf\msinfo.inf
rundll.exe setupx.dll,InstallHinfSection CDM.base 64 C:\windows\inf\msinfo.inf
rundll.exe setupx.dll,InstallHinfSection sigver.base 64
C:\windows\inf\msinfo.inf
5. Restart your computer.
 
Mark: You say "insert your Microsoft Windows 98...disk." Isn't this an XP
forum? I have this issue also where MSINFO32 hangs and doesn't seem to
generate a complete .nfo file, although everything in the program itself
seems fine and complete. Does this same process work with an XP Media Center
reinstallation disk?

THANKS in advance.
 
Dear Mark:

Thanks for the speedy response. Please clarify which .inf file. I have
MSInfo32.inf on my hard drive (one is in my c:I386 folde) or is it an
MSinfo.inf that I'd have to find on my Media Center reinstallation disk? I
can generate a .nfo file if I use switches, but it takes over 15 minutes and
I don't think that's normal.
 
I find one at
C:\WINDOWS\inf\msinfo32.inf

set your search to find hidden files, or the system to show them. (folder
options in control panel)
 
Mark:

Thanks for your help. I did the re-install of msinfo32.inf and rebooted.
It still takes 20 mins to fully generate a system information file in the
..nfo format. After generation, it can be clicked on only once without error.
When accessed a 2nd time, I get an error saying file is corrupt or a
different version, I click "ok" (the ONLY option) and it opens fine anyway.

I searched the net for days, found people having problems opening help
center instead of system information and some not being able to even get
system information at all but couldn't find this particular problem. That
file error on opening the 2nd time is a problem when I'm sending the file to
a support person (zipped, of course, as I was told it has to be) as it gives
them the same error before opening. This behavior is the same even when I
disable all of my spyware/adware & virus programs.

Do you have any thoughts or recommendations?

Regards,
BB
 
Mark:

I tried the registry fix from Kelly's Korner (same result) and I'm not ready
for a Windows repair. I guess I'll have to hope it works itself out in the
future. Thanks for your assistance and Happy Holidays.

BB
 
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