Msfax

[Guest]

Hi wondering if anyone can hel
I had been using msfax with no problems. I had a virus, got rid of it, did an xp repair and now can't seem to send fa
It says my fax is all configured and working properly, but nothing registers in fax console and I get the messag
'all fax printers are inaccessible'. what can I do to bring it back

Help I am going nuts

 

[Russ Valentine [MVP-Outlook]]

You need to install Windows XP Service Pack 1. Certain registry keys on
which Fax depends can be wiped out by certain update or repair operations in
XP and causes this behavior. SP1 fixes the problem.

--
Russ Valentine
[MVP-Outlook]

Hi wondering if anyone can help
I had been using msfax with no problems. I had a virus, got rid of it,

did an xp repair and now can't seem to send fax

It says my fax is all configured and working properly, but nothing

registers in fax console and I get the message

 

[Guest]

We have Windows XP sp1 installed and still receive the error: "all fax printers are inaccessible". Any ideas on how to proceed. This only fails on one workstation. Would re-installing sp1 solve this?

You need to install Windows XP Service Pack 1. Certain registry keys on
which Fax depends can be wiped out by certain update or repair operations in
XP and causes this behavior. SP1 fixes the problem.

--
Russ Valentine
[MVP-Outlook]

Hi wondering if anyone can help
I had been using msfax with no problems. I had a virus, got rid of it,

did an xp repair and now can't seem to send fax

It says my fax is all configured and working properly, but nothing

registers in fax console and I get the message

'all fax printers are inaccessible'. what can I do to bring it back?

Help I am going nuts

 

[Russ Valentine [MVP-Outlook]]

The following may also apply:

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument
Error: "Rule Default Block Netspy Trojan Horse Matched" when you start the
computer
http://service1.symantec.com/SUPPOR...c06387f12de9fa2a88256cf60063c54d?OpenDocument
Microsoft Fax Monitor does not function properly after installing Norton
Internet Security


--
Russ Valentine
[MVP-Outlook]

We have Windows XP sp1 installed and still receive the error: "all fax

printers are inaccessible". Any ideas on how to proceed. This only fails on
one workstation. Would re-installing sp1 solve this?

You need to install Windows XP Service Pack 1. Certain registry keys on
which Fax depends can be wiped out by certain update or repair operations in
XP and causes this behavior. SP1 fixes the problem.

--
Russ Valentine
[MVP-Outlook]

Hi wondering if anyone can help
I had been using msfax with no problems. I had a virus, got rid of

it,
did an xp repair and now can't seem to send fax

It says my fax is all configured and working properly, but nothing

registers in fax console and I get the message

'all fax printers are inaccessible'. what can I do to bring it back?

Help I am going nuts

 

[Guest]

Thank you for your reply and the two references. However, we are not using Norton AV. We are using Panda AV and this is installed on all clients. Other client machines do not receive this error and are able to successfuly send and connect to the FAX server.

The following may also apply:

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument
Error: "Rule Default Block Netspy Trojan Horse Matched" when you start the
computer
http://service1.symantec.com/SUPPOR...c06387f12de9fa2a88256cf60063c54d?OpenDocument
Microsoft Fax Monitor does not function properly after installing Norton
Internet Security


--
Russ Valentine
[MVP-Outlook]

We have Windows XP sp1 installed and still receive the error: "all fax

printers are inaccessible". Any ideas on how to proceed. This only fails on
one workstation. Would re-installing sp1 solve this?

You need to install Windows XP Service Pack 1. Certain registry keys on
which Fax depends can be wiped out by certain update or repair operations in
XP and causes this behavior. SP1 fixes the problem.

--
Russ Valentine
[MVP-Outlook]
Hi wondering if anyone can help
I had been using msfax with no problems. I had a virus, got rid of it,
did an xp repair and now can't seem to send fax
It says my fax is all configured and working properly, but nothing
registers in fax console and I get the message
'all fax printers are inaccessible'. what can I do to bring it back?

Help I am going nuts

 

[Russ Valentine [MVP-Outlook]]

Then until you can provide steps to repro, it is unlikely there will be a
solution forthcoming any time soon.
--
Russ Valentine
[MVP-Outlook]

Thank you for your reply and the two references. However, we are not using

Norton AV. We are using Panda AV and this is installed on all clients. Other
client machines do not receive this error and are able to successfuly send
and connect to the FAX server.

The following may also apply:

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument
Error: "Rule Default Block Netspy Trojan Horse Matched" when you start the
computer
http://service1.symantec.com/SUPPOR...c06387f12de9fa2a88256cf60063c54d?OpenDocument
Microsoft Fax Monitor does not function properly after installing Norton
Internet Security


--
Russ Valentine
[MVP-Outlook]

We have Windows XP sp1 installed and still receive the error: "all fax

printers are inaccessible". Any ideas on how to proceed. This only fails on
one workstation. Would re-installing sp1 solve this?

:

You need to install Windows XP Service Pack 1. Certain registry keys on
which Fax depends can be wiped out by certain update or repair operations in
XP and causes this behavior. SP1 fixes the problem.

--
Russ Valentine
[MVP-Outlook]
Hi wondering if anyone can help
I had been using msfax with no problems. I had a virus, got rid

of
it,

did an xp repair and now can't seem to send fax
It says my fax is all configured and working properly, but nothing
registers in fax console and I get the message
'all fax printers are inaccessible'. what can I do to bring it back?

Help I am going nuts

 

[Russ Valentine [MVP-Outlook]]

Yes, it likely is a registry problem. There are a whole host of possible
causes, but the only two that have been documented after SP1.
Here are the registry changes that SP1 made to fix the problem, so you can
check these keys:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"
--
Russ Valentine
[MVP-Outlook]

Since this only occurs on one workstation it is very difficult to reproduce.
Could this be a registry problem?

Then until you can provide steps to repro, it is unlikely there will be a
solution forthcoming any time soon.
--
Russ Valentine
[MVP-Outlook]

Thank you for your reply and the two references. However, we are not

using
Norton AV. We are using Panda AV and this is installed on all clients. Other
client machines do not receive this error and are able to successfuly send
and connect to the FAX server.

:

The following may also apply:

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

Error: "Rule Default Block Netspy Trojan Horse Matched" when you

start
the

computer

http://service1.symantec.com/SUPPOR...c06387f12de9fa2a88256cf60063c54d?OpenDocument

Microsoft Fax Monitor does not function properly after installing Norton
Internet Security


--
Russ Valentine
[MVP-Outlook]
We have Windows XP sp1 installed and still receive the error: "all fax
printers are inaccessible". Any ideas on how to proceed. This only

fails
on

one workstation. Would re-installing sp1 solve this?

:

You need to install Windows XP Service Pack 1. Certain registry keys on
which Fax depends can be wiped out by certain update or repair
operations in
XP and causes this behavior. SP1 fixes the problem.

--
Russ Valentine
[MVP-Outlook]
Hi wondering if anyone can help
I had been using msfax with no problems. I had a virus, got

rid
of

it,
did an xp repair and now can't seem to send fax
It says my fax is all configured and working properly, but nothing
registers in fax console and I get the message
'all fax printers are inaccessible'. what can I do to bring

it
back?

Help I am going nuts

 

[Russ Valentine [MVP-Outlook]]

That's anyone's guess. I've not been made aware of any other known causes
for this problem that are included in later patches, but it's possible.
--
Russ Valentine
[MVP-Outlook]

Thank you. I checked the registry and it reflected exactly what you show below.
I then tried registering the rpcrt4.dll but this made no difference.
The FAX Console still displays the error ""all fax printers are inaccessible".
I have downloaded Windows XP sp1a - should I try installing this although the
computer already has Windows XP sp1 installed?

Yes, it likely is a registry problem. There are a whole host of possible
causes, but the only two that have been documented after SP1.
Here are the registry changes that SP1 made to fix the problem, so you can
check these keys:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"
--
Russ Valentine
[MVP-Outlook]

Since this only occurs on one workstation it is very difficult to reproduce.
Could this be a registry problem?

:

Then until you can provide steps to repro, it is unlikely there will

be
a

solution forthcoming any time soon.

not
using

Norton AV. We are using Panda AV and this is installed on all

clients.
Other

client machines do not receive this error and are able to

successfuly
send

and connect to the FAX server.

:

The following may also apply:

http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

Error: "Rule Default Block Netspy Trojan Horse Matched" when you start
the
computer

http://service1.symantec.com/SUPPOR...c06387f12de9fa2a88256cf60063c54d?OpenDocument

Microsoft Fax Monitor does not function properly after

installing
Norton

Internet Security

"all
fax

printers are inaccessible". Any ideas on how to proceed. This

only
fails

on
one workstation. Would re-installing sp1 solve this?

:

You need to install Windows XP Service Pack 1. Certain registry
keys on
which Fax depends can be wiped out by certain update or repair
operations in
XP and causes this behavior. SP1 fixes the problem.

--
Russ Valentine
[MVP-Outlook]
Hi wondering if anyone can help
I had been using msfax with no problems. I had a virus,

got
rid

of
it,
did an xp repair and now can't seem to send fax
It says my fax is all configured and working properly, but nothing
registers in fax console and I get the message
'all fax printers are inaccessible'. what can I do to

bring
it

back?

Help I am going nuts