But I don't know what the big problem is (people aren't quoting all previous
messages). I gather it has something to do with Adobe Photoshop Elements.
Path is also used to find dlls though under most circumstances dlls are
found before it gets to paths - path is the last place it looks for dlls.
Regard to cacls - this error is caused by a faulty path or a deleted file.
If it's a faulty path then Dick (I have a filthy mind) can still run cacls
by so
c:\windows\system32\cacls WhateverFileOrFolder
Many programs use environmental variables, esp %systemroot%. Adobe may use
this and if one variable (Path) is bad then others may be too.
So type Set and copy and paste what it says.
Summary: Problem has been getting the Adobe Help system for the Photoshop
CS package (a suite of Adobe products) working.
To Richard: Adobe has user forums on their server. You might try those in
addition to the phone support you're using now. Sometimes other users are
more tuned in to the installation and everyday problems using Adobe's
software. As with all forums, bad advice is mixed in with good so you need
to read very selectively.
To David: Sorry you didn't get the whole thread. Have copied it below.
">" quotes are RichardD's posts.
*|* are my replies.
*** are your replies
NOTE: I have Photoshop Elements which has an HTML Help system. RichardD has
Photoshop CS. I mentioned Photoshop Elements in case the help system is the
same as that used with CS.
Entire thead:
I have been having a great deal of difficulty installing Adobe Photoshop CS2.
Initially, when I installed it, all applications, except for HELP, seemed to
work. When I noticed the HELP app did not work, I called ADOBE, and they had
me try several things, including completely removing CS2 and related apps. I
have even completely removed any ADOBE stuff from my registry entries.
The last thing ADOBE had me try was to go into MSCONFIG and run Selective
Startup. I also went to the Services tab and disabled all non-Microsoft
services.
When I applied these changes, I got the message "An access denied error was
returned while attempting to change a service. You may need to log on using
an Administrator account to make the specified changes." I am the only user
and am logged in as an Administrator.
This led Adobe to believe something was wrong with my operating system.
Any clues as to what might be causing this, and any proposed fixes?
Thanks.
| The error appears when disabling all non-Microsoft services. Try disabling
| these one at a time to find out which one is denying access/resistiing
| change.
Thanks, Sharon. I did as you suggested, and it appears as if "True Vector
Internet Monitor" from Zone Labs (Zone Alert) is causing the problem.
I have also tried the following yesterday afternoon:
1. I saw several posts which seemed similar to mine which said to check
"DisableMSI" under
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer. I did not
have DisableMSI, but I do have EnableAdminiTSRemote, type Reg_DWORD. Its
value was 1; I changed it to 0 to see what happened.
2. I completely uninstalled Zone Alert, Pop-Up Stopper, and Microsoft's
Beta Antispyware.
3. I worked with Adobe again, and they had me do a number of things: Create
a new Administrator account; copy all files from the Photoshop CD onto my
hard drive, under the new Administrator account; run the setup program from
my hard drive.
4. It appears as if almost everything has loaded properly, and Photoshop
now runs again with most applications I have tried. The HELP function,
however, still does not work...my original problem when I first called Adobe.
5. Adobe also had me get into SAFE MODE and try these things. Further,
they had me get into the Command Mode (RUN, CMD) and try the "cacls" command.
I don't know what this does, but I think it has something to do with
checking administrator rights. Whenever I tried the "cacls" command, even in
SAFE MODE, I got the message to the effect that the "internal or external"
command cannot be found. This led Adobe further to believe something is
corrupt in my operating system or Administrative Rights area.
In summary, Photoshop CS2 appears to work fine from what I can see so far,
with the exception of the HELP menus. I can load the help function, but when
I work my way into the menu to get a specific HELP item, I get an error
message. I do not know which of the above helped me reinstall Photoshop, but
from what I can remember, I suspect it was the creation of another
Administrator account.
Based on the above, especially the error messages I get with the "cacls"
command, does it appear I have an operating system problem? Should I have
changed the registry entry I mentioned in item 1 above, and should I change
the value back to "1"?
| While Zone Alarm is a fine product, the True Vector service tends to be
| slow loading and unloading. Adobe has quite an odd authentication routine
| these days so when you have a firewall installed that monitors outgoing
| traffic, you'll probably need to allow anything Adobe.
|
| I can't imagine why there would be a cacls problem with Adobe's help file.
| If a path is mentioned in the error message, you could try adding full
| permissions to the folder and its contents for the Administrator group. Or
| try a repair install of the whole (Adobe) shebang while logged on the new
| account that you created.
The latest installation of Photoshop CS2 was done with ZoneAlert fully
uninstalled (as well as the MS Beta Antispyware and Popup Stopper), and
simultaneously, the installation took place in the new administrator user I
had set up.
Adobe had me run cacls not on their help program, but rather on "All Users"
and a couple of other folders in an attempt (I think) to see what permissions
were granted. When I run cacls with a file name, or just by itself, in the
command mode, I get the following message: "'cacls' is not recognized as an
internal or external command, operable program, or batch file." This
appears to me as if the "cacls" command does not exist at all. Does it look
like this is the case to you, and if so, does it indicate a problem?
** Type path in the command prompt. What does it say?
| David has chimed in about path and cacls. He's much better informed on
| cacls than I.
|
| Is there anything in Event Viewer or an on screen error message when
| Adobe's help doesn't appear? I currently have their Photoshop Elements
| program installed. That help file is html based and I get a message from IE
| about active content being blocked. Besides IE, internet security programs,
| such as Norton's, may block this kind of content as well.
** But I don't know what the big problem is (people aren't quoting all
previous
** messages). I gather it has something to do with Adobe Photoshop
Elements.
** Path is also used to find dlls though under most circumstances dlls are
** found before it gets to paths - path is the last place it looks for
dlls.
**
** Regard to cacls - this error is caused by a faulty path or a deleted
file.
** If it's a faulty path then Dick (I have a filthy mind) can still run
cacls
** by so
**
** c:\windows\system32\cacls WhateverFileOrFolder
**
** Many programs use environmental variables, esp %systemroot%. Adobe may
use
** this and if one variable (Path) is bad then others may be too.
**
** So type Set and copy and paste what it says.
MSITStore:C:\WINDOWS\help\msoe.chm::/conn_connect_oe.htm