MSAS won't install

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I have downloaded the MSAS program onto my hard drive. When I go to install
it, I get the Welcome to Installation Wizard for MS AntiSpyware box. Buth
when I click Next, the box disappears and nothing else happens. I've tried
re-downloading and re-installing several times, all with the same result. Any
ideas? Many thanks.
 
Hi Gene

To use Microsoft AntiSpyware, your computer must have one of the following
Windows operating systems:

Windows 2000 Professional

Windows XP Professional/Home Edition

Windows 2003 Server

Report back

Engel
 
Hello folks:

Download and install Ccleªner
http://www.ccleaner.com/download124.asp

Reboot to Safe Mode

Please ensure you are doing this under a Administrator accºunt

Clear prefetch files by going to Start menu and Run and typing

prefetch

and then click OK.


Delete Cookies and Temp Files.
Open a Internet window and go to Internet Options, Delete Cookies and Temp
Files and included all offline content then also go to
Start and Run and type

%temp%

and clear that fºlder.


Open Ccleaner and press "Run Cleaner" from the menu choose 'Issues' and
then press scan for issues, Repair any fºund.

HOW TO Enable Hidden Files for the next step:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339

Empty your IE cache and your other temporary file folders.
eg: c:\temp, c:\windows\temp or C:\Documents and Settings\<name>\Local
Settings\Temp (the path to your temp folder will change depending on your
name) - sometimes programmes can be hidden in there - watch out for
mysterious *.exe files or *.dll files in those fºlders.
and c:\Documents and Settings\username\local settings\Temporary Internet
Files\Content.IE5 and delete all the files in those directories and
subdirectories).
http://www.mvps.org/winhelp2002/delcache.htm

Run the Disk Cleanup tººl
To start the Disk Cleanup tool, click Start, click run, type cleanmgr.exe in
the Open box, and then click OK.

Reboot

Then Visit Microsoft's site and reinstall Wimdows Defender:
http://www.microsoft.com/athome/security/spyware/software/default.mspx

Good luck

Engel
 
Hi G$J - Try doing your install as Administrator from a Clean Boot. From my
Blog, Defending Your Machine, addy below in my Signature:

#########IMPORTANT#########

Show hidden files and run all of the following removal tools from Safe mode
or a "Clean Boot" when possible, logged on as an Administrator. BEFORE
running these tools, be sure to clear all Temp files and your Temporary
Internet Files (TIF) (including offline content.) Reboot and test if the
malware is fixed after using each tool.

HOW TO Enable Hidden Files
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339

Clean Boot - General Win2k/XP procedure, but see below for links for other
OS's (This for Win2k w/msconfig - you can obtain msconfig for Win2k here:
http://www.3feetunder.com/files/win2K_msconfig_setup.exe ):

1. StartRun enter msconfig.

2. On the General tab, click Selective Startup, and then clear the 'Process
System.ini File', 'Process Win.ini File', and 'Load Startup Items' check
boxes. Leave the 'boot.ini' boxes however they are currently set.

3. In the Services tab, check the "Hide All Microsoft Services" checkbox,
and then click the "Disable All" button. If you use a third party firewall
then re-check (enable) it. For example, if you use Zone Alarm, re-check the
True Vector Internet Monitor service (and you may also want to re-check
(enable) the zlclient on the Startup tab.) Equivalent services exist for
other third party firewalls. An alternative to this for XP users is to
enable at this time the XP native firewall (Internet Connection Firewall -
ICF). Be sure to turn it back off when you re-enable your non-MS services
and Startup tab programs and restore your normal msconfig configuration
after cleaning your machine.

4. Click OK and then reboot.

For additional information about how to clean boot your operating system,
click the following article links to view the articles in the Microsoft
Knowledge Base:

310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/kb/310353
281770 How to Perform Clean-Boot Troubleshooting for Windows 2000
http://support.microsoft.com/kb/281770/EN-US/
267288 How to Perform a Clean Boot in Windows Millennium Edition
http://support.microsoft.com/kb/267288/EN-US/
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
http://support.microsoft.com/kb/192926/EN-US/
243039 How to Perform a Clean Boot in Windows 95
http://support.microsoft.com/kb/243039/EN-US/
#########IMPORTANT#########
 
That worked. Thanks a lot.
--
Gene


Engel said:
Hello folks:

Download and install Ccleªner
http://www.ccleaner.com/download124.asp

Reboot to Safe Mode

Please ensure you are doing this under a Administrator accºunt

Clear prefetch files by going to Start menu and Run and typing

prefetch

and then click OK.


Delete Cookies and Temp Files.
Open a Internet window and go to Internet Options, Delete Cookies and Temp
Files and included all offline content then also go to
Start and Run and type

%temp%

and clear that fºlder.


Open Ccleaner and press "Run Cleaner" from the menu choose 'Issues' and
then press scan for issues, Repair any fºund.

HOW TO Enable Hidden Files for the next step:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339

Empty your IE cache and your other temporary file folders.
eg: c:\temp, c:\windows\temp or C:\Documents and Settings\<name>\Local
Settings\Temp (the path to your temp folder will change depending on your
name) - sometimes programmes can be hidden in there - watch out for
mysterious *.exe files or *.dll files in those fºlders.
and c:\Documents and Settings\username\local settings\Temporary Internet
Files\Content.IE5 and delete all the files in those directories and
subdirectories).
http://www.mvps.org/winhelp2002/delcache.htm

Run the Disk Cleanup tººl
To start the Disk Cleanup tool, click Start, click run, type cleanmgr.exe in
the Open box, and then click OK.

Reboot

Then Visit Microsoft's site and reinstall Wimdows Defender:
http://www.microsoft.com/athome/security/spyware/software/default.mspx

Good luck

Engel
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