MS Word won't Save As or Open

  • Thread starter Thread starter Jodido
  • Start date Start date
J

Jodido

Not sure what I've got--recently Word (2002 with XP) stopped Opening
files using Ctrl-O or the file menu and won't Save As. I renamed
normal.dot and the problem went away for a bit but returned. I've
scanned with Norton and AVG and neither finds anything. I file I sent
as an email attachment was deleted by a server for having a virus.
Any suggestions welcome.

Arnold
 
Granted, it sounds odd. Try running a decent antivirus program. I
recommend VET Antivirus by Computer Assosciates. It isn't free but it's
worth it (it's still considerably less than Norton with the added bonus
that it works ;)
good luck
sh4d03

--
If you require more assistance or if my suggestion works please E-mail
me at sh4d03 [at] TPG [dot] com [dot] au - please make ensure you insert
the word "Newsgroup" before anything else in the subject line.
Thanks,
Sh4d03
 
Granted, it sounds odd. Try running a decent antivirus program. I
recommend VET Antivirus by Computer Assosciates. It isn't free but it's
worth it (it's still considerably less than Norton with the added bonus
that it works ;) Also try Trend Micro's House Call.
good luck
sh4d03

--
If you require more assistance or if my suggestion works please E-mail
me at sh4d03 [at] TPG [dot] com [dot] au - please make ensure you insert
the word "Newsgroup" before anything else in the subject line.
Thanks,
Sh4d03
 
Jodido said:
Not sure what I've got--recently Word (2002 with XP) stopped Opening
files using Ctrl-O or the file menu and won't Save As. I renamed
normal.dot and the problem went away for a bit but returned. I've
scanned with Norton and AVG and neither finds anything. I file I sent
as an email attachment was deleted by a server for having a virus.
Any suggestions welcome.
Click to expand...

Send your current normal.dot to one or more AV developers you trust.
Here is a list of the sample submission addresses of the better-known
AV developers to save you looking them all up -- I'd recommend that
you send the file to more than one of these...

Authentium (Command Antivirus) <[email protected]>
Computer Associates (US) <[email protected]>
Computer Associates (Vet/EZ) <[email protected]>
DialogueScience (Dr. Web) <[email protected]>
Eset (NOD32) <[email protected]>
F-Secure Corp. <[email protected]>
Frisk Software (F-PROT) <[email protected]>
Grisoft (AVG) <[email protected]>
H+BEDV (AntiVir, Vexira engine) <[email protected]>
Kaspersky Labs <[email protected]>
Network Associates (McAfee) <[email protected]>
(use a ZIP file with the password 'infected' without the quotes)
Norman (NVC) <[email protected]>
Panda Software <[email protected]>
Sophos Plc. <[email protected]>
Symantec (Norton) <[email protected]>
Trend Micro (PC-cillin) <[email protected]>
(Trend may only accept files from users of its products)
 
Nick said:
Trend Micro (PC-cillin) <[email protected]>
(Trend may only accept files from users of its products)
Click to expand...

Rumor has it that Trend's French virus lab accepts files from everyone
and that it will respond in English. I think the address is
(e-mail address removed).
 
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