MS Word is hung up

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi,
I recently reformatted my harddrive and reloaded onto it MS Office97. All
of the programs seem to work EXCEPT Word. When I click on Word, it brings up
the main screen, but then it just gets hung up with the hourglass and screen
slightly flickering and doesn't stop unless I go to Task Manager to End Task.
It worked before though. Any suggestions???? Please Help!
 
Hi,

Tried a repair installation of the Office product yet?
Installed the Service Packs?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
What do you mean by a repair installation? I installed Office BEFORE I
installed the Service Packs. Should I uninstall Office and then reinstall it
again? I'll try this.
 
I tried the uninstall and reinstall of Office and Word still gets hung up
with the hourglass cursor, never stops blinking to allow me to use the
program. Other programs (Excel,etc) are fine. What else?
Thank you!
 
I tried the uninstall and reinstall of Office and Word still gets hung up
with the hourglass cursor, never stops blinking to allow me to use the
program. Other programs (Excel,etc) are fine. What else?
Thank you!
 
In hokiegamecuber <[email protected]> had this to say:

My reply is at the bottom of your sent message:
I tried the uninstall and reinstall of Office and Word still gets
hung up with the hourglass cursor, never stops blinking to allow me
to use the program. Other programs (Excel,etc) are fine. What else?
Thank you!
Click to expand...

I think Rick means have you installed the service packs not just for the OS
but also for Office?

Galen
 
Right.

In addition, hokiegamecuber might also try locating and deleting normal.dot.
The template may be damaged.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
hokiegamecuber said:
Hi,
I recently reformatted my harddrive and reloaded onto it MS Office97. All
of the programs seem to work EXCEPT Word. When I click on Word, it brings up
the main screen, but then it just gets hung up with the hourglass and screen
slightly flickering and doesn't stop unless I go to Task Manager to End Task.
It worked before though. Any suggestions???? Please Help!
Click to expand...

Also, make sure your AntiVIrus program is off. I had loads of problems
installing excel97 quite a time ago and it was my AV program.

GA
 
Thanks. It won't let me install SR-1 saying it cannot detect Office 97 on my
computer and then won't install SR-2 because I don't have SR-1 installed.
Nonetheless, I'm having the same problem with Word. What else? Should I
reinstall Office97? I can't figure out how to turn off my McAfee Virus
scanner too.
Thanks for your help!
 
Thanks. It won't let me install SR-1 saying it cannot detect Office 97 on my
computer and then won't install SR-2 because I don't have SR-1 installed.
Nonetheless, I'm having the same problem with Word. What else? Should I
reinstall Office97? I can't figure out how to turn off my McAfee Virus
scanner too.
Thanks for your help!

Rick "Nutcase" Rogers said:
Right.

In addition, hokiegamecuber might also try locating and deleting normal.dot.
The template may be damaged.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
Click to expand...
 
Hi,

Have you tried deleting normal.dot yet?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

hokiegamecuber said:
Thanks. It won't let me install SR-1 saying it cannot detect Office 97 on
my
computer and then won't install SR-2 because I don't have SR-1 installed.
Nonetheless, I'm having the same problem with Word. What else? Should I
reinstall Office97? I can't figure out how to turn off my McAfee Virus
scanner too.
Thanks for your help!
Click to expand...
 
Yes, I renamed the normal.dot file normal.old as suggested and restarted my
computer. Would reinstalling Office help?
Thanks
 
hokie

Re-installing wouldn't hurt, but may not be your problem.

Have you tried the microsoft.public.office.setup news group?

For info on how to completely remove Office 97 in order to have a good
re-install see this site.

Note the file download required.

http://support.microsoft.com/kb/q158658/


Gord
 
Rick & Gord,

Ok. Here's what I've done: I first renamed the normal.dot file to
normal.old-didn't work so I deleted the normal file-still didn't work.
Uninstalled Office, which it turns out I have Office 4.3 and Word 6.0, then
reinstalled it with my McAfee disabled. Still getting same problem. Read
about a share.exe file which I have on system and it doesn't do anything I
can see after clicking on it. What now?

Your help is always appreciated!
 
Hi,

The source of your problem is likely the older version you are using. As far
as I know, Office 97 is the oldest version that will function properly in
WinXP.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Thanks. I realized I installed an older version and the one I had before my
reformat was Office97. But, why would the older Office all work except Word
6.0. Oh well, I'll try to find my Office 97 cd and reload it.
Thanks for all your help!
 
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