MS Screwed me up again !!!

  • Thread starter Thread starter Jim L
  • Start date Start date
J

Jim L

Downloaded the latest security patch today now my computer works AWFUL. For
example when my screen saver comes on and I click to take it off I counted
to 100 before there was any reaction. It takes minutes not seconds to open
almost any file. Can I delete the patch? Probably not. Do I have anything I
can do? I tried system restore back to yesterday but that didn't help. I
defragged. No help. Why does MS do this. I think the cure is worse than the
disease.
 
Greetings -



You can uninstall any patch you wish unless the KB article for that patch
says you cant. All updates are listed in your Add/Remove Control Panel.
Microsoft can only provide support for problems with patches when the
problem is widespread. Since you didnt say what patch it was no one can
really help. If you have a problem using Microsoft's products, don't use
them. Microsoft is not forcing you to use them. And there are many
alternatives. If you can provide more information about your problem you
might get better support. Just bad mouthing Microsoft because it's the "in
thing to do" will not get you support, it will get you messages ignored by
most, or made fun of by the others.
 
and what department at MS do you work at?


Chris Lanier said:
Greetings -



You can uninstall any patch you wish unless the KB article for that patch
says you cant. All updates are listed in your Add/Remove Control Panel.
Microsoft can only provide support for problems with patches when the
problem is widespread. Since you didnt say what patch it was no one can
really help. If you have a problem using Microsoft's products, don't use
them. Microsoft is not forcing you to use them. And there are many
alternatives. If you can provide more information about your problem you
might get better support. Just bad mouthing Microsoft because it's the "in
thing to do" will not get you support, it will get you messages ignored by
most, or made fun of by the others.


Jim L said:
Downloaded the latest security patch today now my computer works AWFUL. For
example when my screen saver comes on and I click to take it off I counted
to 100 before there was any reaction. It takes minutes not seconds to open
almost any file. Can I delete the patch? Probably not. Do I have
Click to expand...
anything
Click to expand...
 
Jim, the patches, if uninstallable are listed under Hotfixes in Add/Remove
Programs. In order to determine which one is which, you may have to return
to Windows Update, then select "View Installation History" in the left
frame.

If you use a router, have a firewall and antivirus software that you update
and use to scan your system regularly as well as Ad Aware,
www.lavasoftusa.com or some other such application for the purpose of
checking for spyware on your system and you don't participate in any high
risk activity such as opening attachments before first scanning them or
downloading files from peer to peer file sharing services, you can pretty
much get by without the security updates. *NOTE: if you have a broadband
connection and you are in the habit of leaving your system unattended and/or
leave your system on 24/7 then it's not advisable to forego the updates.
They do, indeed block areas that hackers attempt to exploit and these areas
change often but good utilities such as I describe can go a long way in
protecting you.

You are justifiably angry but the fault lies more with the unscrupulous
hackers than Microsoft. Because of the nature of these exploits, they can't
fully test these patches against the same broad test bed they use for beta
testing applications. Further, setups are so different, with so much
different hardware and software and drivers there are simply bound to be
some compatibility issues. Personally, before installing any such patch, I
would always image my setup. It's a bit of work but it can save a lot of
work and headache later on. System Restore, as you've discovered isn't
robust enough to handle this, but restoring an image can save you a lot of
hassle.

I don't work for Microsoft either!
 
Thank you for your intelligent response. I agree!! Just spent most of my day
on this problem and had to vent. I wish all software worked as well as most
MS products.


Michael Solomon (MS-MVP Windows Shell/User) said:
Jim, the patches, if uninstallable are listed under Hotfixes in Add/Remove
Programs. In order to determine which one is which, you may have to return
to Windows Update, then select "View Installation History" in the left
frame.

If you use a router, have a firewall and antivirus software that you update
and use to scan your system regularly as well as Ad Aware,
www.lavasoftusa.com or some other such application for the purpose of
checking for spyware on your system and you don't participate in any high
risk activity such as opening attachments before first scanning them or
downloading files from peer to peer file sharing services, you can pretty
much get by without the security updates. *NOTE: if you have a broadband
connection and you are in the habit of leaving your system unattended and/or
leave your system on 24/7 then it's not advisable to forego the updates.
They do, indeed block areas that hackers attempt to exploit and these areas
change often but good utilities such as I describe can go a long way in
protecting you.

You are justifiably angry but the fault lies more with the unscrupulous
hackers than Microsoft. Because of the nature of these exploits, they can't
fully test these patches against the same broad test bed they use for beta
testing applications. Further, setups are so different, with so much
different hardware and software and drivers there are simply bound to be
some compatibility issues. Personally, before installing any such patch, I
would always image my setup. It's a bit of work but it can save a lot of
work and headache later on. System Restore, as you've discovered isn't
robust enough to handle this, but restoring an image can save you a lot of
hassle.

I don't work for Microsoft either!

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

Jim L said:
Downloaded the latest security patch today now my computer works AWFUL. For
example when my screen saver comes on and I click to take it off I counted
to 100 before there was any reaction. It takes minutes not seconds to open
almost any file. Can I delete the patch? Probably not. Do I have
Click to expand...
anything
Click to expand...
 
when I go to Widows update and check history for today it says Cumulative
Security Update for Internet Explorer 6 SP 1 (KB824145)
Can't find that in my add/remove programs area.

Michael Solomon (MS-MVP Windows Shell/User) said:
Jim, the patches, if uninstallable are listed under Hotfixes in Add/Remove
Programs. In order to determine which one is which, you may have to return
to Windows Update, then select "View Installation History" in the left
frame.

If you use a router, have a firewall and antivirus software that you update
and use to scan your system regularly as well as Ad Aware,
www.lavasoftusa.com or some other such application for the purpose of
checking for spyware on your system and you don't participate in any high
risk activity such as opening attachments before first scanning them or
downloading files from peer to peer file sharing services, you can pretty
much get by without the security updates. *NOTE: if you have a broadband
connection and you are in the habit of leaving your system unattended and/or
leave your system on 24/7 then it's not advisable to forego the updates.
They do, indeed block areas that hackers attempt to exploit and these areas
change often but good utilities such as I describe can go a long way in
protecting you.

You are justifiably angry but the fault lies more with the unscrupulous
hackers than Microsoft. Because of the nature of these exploits, they can't
fully test these patches against the same broad test bed they use for beta
testing applications. Further, setups are so different, with so much
different hardware and software and drivers there are simply bound to be
some compatibility issues. Personally, before installing any such patch, I
would always image my setup. It's a bit of work but it can save a lot of
work and headache later on. System Restore, as you've discovered isn't
robust enough to handle this, but restoring an image can save you a lot of
hassle.

I don't work for Microsoft either!

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

Jim L said:
Downloaded the latest security patch today now my computer works AWFUL. For
example when my screen saver comes on and I click to take it off I counted
to 100 before there was any reaction. It takes minutes not seconds to open
almost any file. Can I delete the patch? Probably not. Do I have
Click to expand...
anything
Click to expand...
 
Greetings --

In that case to uninstall that IE patch goto
Start>>Run>>Type"c:\windows\ieuninst /q c:\windows\inf\q824145.inf" (This
will reboot your PC after)

Cumulative Security Update for Internet Explorer 6
http://www.microsoft.com/technet/treeview/?url=/technet/security/bulletin/MS03-048.asp

If that fixes your problem you know what caused it. This patch is cirtical
and needs to be installed though. Microsoft offer FREE support for security
patchs. Call 1-866-PCSAFETY for Technical support. There is no charge for
support calls associated with security patches.

Jim L said:
when I go to Widows update and check history for today it says Cumulative
Security Update for Internet Explorer 6 SP 1 (KB824145)
Can't find that in my add/remove programs area.

Michael Solomon (MS-MVP Windows Shell/User) said:
Jim, the patches, if uninstallable are listed under Hotfixes in Add/Remove
Programs. In order to determine which one is which, you may have to return
to Windows Update, then select "View Installation History" in the left
frame.

If you use a router, have a firewall and antivirus software that you update
and use to scan your system regularly as well as Ad Aware,
www.lavasoftusa.com or some other such application for the purpose of
checking for spyware on your system and you don't participate in any high
risk activity such as opening attachments before first scanning them or
downloading files from peer to peer file sharing services, you can pretty
much get by without the security updates. *NOTE: if you have a broadband
connection and you are in the habit of leaving your system unattended and/or
leave your system on 24/7 then it's not advisable to forego the updates.
They do, indeed block areas that hackers attempt to exploit and these areas
change often but good utilities such as I describe can go a long way in
protecting you.

You are justifiably angry but the fault lies more with the unscrupulous
hackers than Microsoft. Because of the nature of these exploits, they can't
fully test these patches against the same broad test bed they use for beta
testing applications. Further, setups are so different, with so much
different hardware and software and drivers there are simply bound to be
some compatibility issues. Personally, before installing any such
Click to expand...
patch,
Click to expand...
 
I can't find anything about uninstalling this and it's possible that when
you ran System Restore it did remove it, hence the problems you are having
may be from something else. I know, things were working fine before but
maybe we can track this down.

First, be sure your antivirus software has the latest definitions and run a
virus scan.

If your system is clear of viruses, open Control Panel, open Administrative
Tools, open Event Viewer, look for
errors corresponding to the crash, double click the error, the information
contained within may give a clue as to the
source of the problem.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. No not use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being unsigned
by Microsoft.

Any of the above may indicate conflicts that might be the reason you started
having problems after installing the patch. Also, I'm assuming this patch
came from Windows Update and not an e-mail claiming to have the cumulative
update attached as that e-mail is a hoax and the attached file is a virus.


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

Jim L said:
when I go to Widows update and check history for today it says Cumulative
Security Update for Internet Explorer 6 SP 1 (KB824145)
Can't find that in my add/remove programs area.

Michael Solomon (MS-MVP Windows Shell/User) said:
Jim, the patches, if uninstallable are listed under Hotfixes in Add/Remove
Programs. In order to determine which one is which, you may have to return
to Windows Update, then select "View Installation History" in the left
frame.

If you use a router, have a firewall and antivirus software that you update
and use to scan your system regularly as well as Ad Aware,
www.lavasoftusa.com or some other such application for the purpose of
checking for spyware on your system and you don't participate in any high
risk activity such as opening attachments before first scanning them or
downloading files from peer to peer file sharing services, you can pretty
much get by without the security updates. *NOTE: if you have a broadband
connection and you are in the habit of leaving your system unattended and/or
leave your system on 24/7 then it's not advisable to forego the updates.
They do, indeed block areas that hackers attempt to exploit and these areas
change often but good utilities such as I describe can go a long way in
protecting you.

You are justifiably angry but the fault lies more with the unscrupulous
hackers than Microsoft. Because of the nature of these exploits, they can't
fully test these patches against the same broad test bed they use for beta
testing applications. Further, setups are so different, with so much
different hardware and software and drivers there are simply bound to be
some compatibility issues. Personally, before installing any such
Click to expand...
patch,
Click to expand...
 
Greetings Michael

Uninstall String
Start>>Run>>Type"c:\windows\ieuninst /q c:\windows\inf\q824145.inf"

I already tried it out, works too!
 
Thanks Chris. I don't usually install them on the system I'm using and my
test system is temporarily down so I couldn't run a test on my setup to even
see if I could remove it. The link at Windows Update for this patch goes
directly to the security site and I didn't see uninstall instructions.

Thanks.
 
I can't find anything about uninstalling this and it's possible that when
you ran System Restore it did remove it, hence the problems you are having
may be from something else. I know, things were working fine before but
maybe we can track this down.
Click to expand...

Yes, you can remove the patch with System Restore. That's how I know that
the patch screwed up the way my mouse works in the browser window and I
can't find a way to fix it without removing the patch. How do I know it's
the patch? Because even after installing it but before the final reboot,
one left-click on the right-side scroll bar pages up or down just one
screen. After the reboot one left-click pages up or down almost 2 screens.
So how do I fix this? There's nothing in the Microsoft Optical Mouse
control panel to help.

mady
 
Any change to your system ripples through the system because it changes the
operating environment and might have an effect on any other device or
application.

You might check to see if there are driver updates for the mouse. If not,
don't install the patch. Or, you can check out some of the other advice I
gave Jim for sourcing out problems. The patch may only push something else
that may be borderline on the system over the edge. Also, if the final
reboot on an install that requires it has not occurred, you are operating in
a relatively unstable environment and the patch is not fully installed at
that point. The erratic mouse behavior at that juncture might only be a
symptom of trying to perform such tasks before installation is complete.
 
And, after pointing out the issues, some others experimented and did not
have the issue. This tends to suggest there is some common factor on the
affected setups. Yes, the patch may be the cause but there must be
something common to those setups that the patch breaks that isn't a factor
on the setups on which the problem doesn't manifest.
 
And, after pointing out the issues, some others experimented and did not
have the issue. This tends to suggest there is some common factor on the
affected setups. Yes, the patch may be the cause but there must be
something common to those setups that the patch breaks that isn't a factor
on the setups on which the problem doesn't manifest.
Click to expand...

For the record, I updated my (Microsoft) mouse software and checked the
event log. No changes, no errors. Sorry, but the ball is in Microsoft's
court on this one.

mady
 
My purpose here is to try to help others solve a problem. Not to win or
participate in debates.

I suppose I could have given the OP the advice that the problem was with the
patch and not offered any other help beyond that, though the issue he had
was not the issue you had and he had a bundle of issues.

For some reason the patch is not compatible with your setup. Mouse drivers
notwithstanding there's clearly something else at work or everyone who
installed the patch would have the same issue and you've not demonstrated
that is not the case. The link you posted showed many people who did not
have the problem you specified.

All you've done is proven that any patch or any driver can break any system,
not necessarily all of them or even most of them. Unless such patches can
be tested on the widest possible test bed of users, configurations and
setups as happens in a beta test, you simply are not going to find that kind
of perfection. You won't find it under those circumstances either but the
rate failure rate will likely be much smaller. In order to achieve that,
there would have to be a huge base in which to begin and adequate time to
test the patch in various scenarios and by that time people who would have
been effected by the exploit already would have been effected.

I'm sorry about your setup but unless this extrapolates out to a far more
universal issue, I doubt Microsoft can or will do something about it as they
would then have to figure what the conflict is between the patch and the
effected systems and then figure a fix that won't break other setups that
aren't effected.

The only advice I have for you is don't install the patch. I realize that's
late but sometimes we simply cannot know these issues are going to arise
until after the patch is released. Certainly that is the case when you have
a narrow time from in which to release such a patch and only a comparatively
small test bed on which to test. My advice to anyone installing an update,
either for their system or for drivers or applications is as it always has
been, be well backed up, create a restore point prior to installation and
for good measure and quickest return to functionality be prepared with a
current image of your setup.
 
For some reason the patch is not compatible with your setup. Mouse drivers
notwithstanding there's clearly something else at work or everyone who
installed the patch would have the same issue and you've not demonstrated
that is not the case. The link you posted showed many people who did not
have the problem you specified.
Click to expand...

Actually, that link shows that EVERYONE (in that thread) who installed the
patch has that problem in IE. It has affected various versions of Windows
(XP Home, XP Pro and 98SE), both with and without SP1 installed. Further,
as someone in that thread pointed out, that patch has broken a basic
function of the browser window. Microsoft owes it to us users to fix this,

mady
 
Then why haven't you contacted Microsoft? In IE, go to Help, select "Send
Feedback." While some from Microsoft do read these boards and certainly if
there are major issues with thread upon thread of complaints they do make
changes, there is, nonetheless, no certainty that Microsoft will see a post
on this board.

I don't work for Microsoft.
 
Then why haven't you contacted Microsoft? In IE, go to Help, select "Send
Feedback." While some from Microsoft do read these boards and certainly if
there are major issues with thread upon thread of complaints they do make
changes, there is, nonetheless, no certainty that Microsoft will see a post
on this board.

I don't work for Microsoft.
Click to expand...

Well, according to posts in both the BBR forum and here,
http://tinyurl.com/v3i9, Microsoft is aware of the problem.

mady
 
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