MS Problem Needing Assistance

  • Thread starter Thread starter VBH
  • Start date Start date
V

VBH

After we tried to upgrade from Window 98 (Ist Edition) to
discover you can not, and it takes Windows 98 2nd Edition
to upgrade to Windows 2000 Pro, the following problem
exists.

When I open any Microsoft product, I. E. Outlook, MS Word,
etc., a screen will appear indicating Windows 2000
Professional XP is installing a program. If I let it run,
it will ask for a a CD to finish the installation. If you
click on cancel when the program installation box appears,
the actual program you're trying to open will do so
allowing access and the ability to work in that program.

Now, since we tried to install Windows 2000 Professional,
my Norton Anti-Virus scan will not complete a full system
scan. It stops on the following temp-file(s) and remains
there simply looking like it is scanning but doing
nothing. (8 hrs on one scan) I don't want to delete the
temp files if they mean something to the rest of my
system, but, I believe it does have something to do with
my problem.

The virus scan stops at the first temp file:

C:\Windows\Temp\_ISTMP0.dir 8.3 Meg 68 files 0
folders
C:\Windows\Temp\_ISTMP1.dir 0 KB
0 1
C:\Windows\Temp\_ISTMP2.dir 528 KB 8 1
C:\Windows\Temp\_ISTMP3.dir 109 KB 5 1
C:\Windows\Temp\_ISTMP4.dir 109 KB 5 1
C:\Windows\Temp\_ISTMP5.dir 109 KB 5 1
C:\Windows\Temp\_ISTMP6.dir 109 KB 5 1
C:\Windows\Temp\_ISTMP7.dir 109 KB 5 1
C:\Windows\Temp\_ISTMP8.dir 109 KB 5 1
C:\Windows\Temp\_ISTMP9.dir 109 KB 5 1
{4e087038-2d94-4e61-9fSb-77e3b62ea97e} 0 KB 0 Files 0
Folders

I also have the following temp's I have no idea what they
go to:

pft50F2~TMP 26.1 Megs 116 Files 19 Folders ??
pft23A5~TMP 0 KB 0 Files ) Folders

I have updated (regularly) my virus definitions and
checked to see if these files were associated with a virus
which they appear not do so, although, my system appeared
to have slowed down and doesn't respond well to MS
products. When I try to use my data bases that print in MS
Word, they go through the same system as described above,
although after printing, it closes the data base
automatically making me re-access it at data base log-in
fees. Not cost effective.

I ran the program to delete all temp files through the
*.temp,*.chk,~*.* this deleted about 165 temp files, some
of which were 8.2 megs in size. The above files did not
delete and my problem still exists. It appears the above
temp files have something to do with installation assuming
the IST may be the initials of installation.

When Norton locks up at the above temp files and I try to
close it, I get the following error message:

NAVW32 caused an invalid page fault in

module MSVCRT.DLL at 017f:7800d011.

Registers:

EAX=00740078 CS=017f EIP=7800d011 EFLGS=00010202

EBX=0084000c SS=0187 ESP=0072b340 EBP=0072b360

ECX=3631305f DS=0187 ESI=0000003f FS=23af

EDX=008612ec ES=0187 EDI=007405d4 GS=0000

Bytes at CS:EIP:

89 79 08 0f 84 15 01 00 00 8b 4d f4 8b 7c f1 04

Stack dump:

0000002f 00000014 00858470 81d9dfbc 00000020 007405c4
30300010 00000002 0072b394 7800c730 0084000c 0000002f
00859360 00858470 00000000 00000000
 
And this is Outlook related in what way?
Already tried inserting the CD and let the instaler have its way?

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Try posting this in microsoft.public.win98.gen_discussion newsgroup. There
are a lot of experts there that may be able to help you.

Martin
 
You can delete all the temp files you want to and let you. One of the reasons you are getting such large temp files I suspect anyway is because you are not shutting down applications the way they should be shutdown. In other words they are crashing.
 
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