MS camera & scanner wizard problem

  • Thread starter Thread starter ~ FreeSpirit ~
  • Start date Start date
F

~ FreeSpirit ~

I hope someone here can help. I have a flash card reader on my HP PC and a
flashcard in my camera. When I inserted the card in the reader on the PC
the MS camera and scanner wizard would come up. It worked flawlessly for 23
months. In seconds the pics were named, unloaded and the card cleared and
replaced in the camera. Then suddenly, after a critical update (and I don't
know which one) the wizard stopped appearing. Downloading the pics through
WE is a real pain and takes a lot more time. It takes even longer using the
camera's cable (and still no Wizard). Anyone have a clue why the Wizard no
longer comes up when the flashcard is inserted in the flash-reader?

FS~
 
Eduard Koller said:
Can you, please, try this and let us know if it works for you?
Click to expand...
=====
Here's the log. The flashdrive works when a flashcard is inserted - but I
must use WE to download the pics and delete them from the camera - a real
PIA. The scanner and camera wizard stopped working after a MS update about
a month ago.

AutoFix [V5.2.3790.67]
Time [2005-09-07 02:14:03]
Microsoft Windows Version [5.1 (Service Pack 2) <2600>]

Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
Result [AutoStart Setting]: OK
Result [The Shell Hardware Detection service is running.]: OK

Test [Policies] - Instance [H:\, Drive Type: 2]:
Result [HKCU\...\Policies!NoDrives]: OK {Absent}
Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
Result [HKLM\...\Policies!NoDrives]: OK {Absent}
Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Absent}
Result [Driver level policies]: OK {
HKLM\...\Services\!Autorun (Absent) <Allows>
HKLM\...\Services\\Parameters!Autorun (Absent) <Allows>
HKLM\System\CCS\Enum\...!AlwaysEnable (Absent) <Not set>
HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) <Not set> }

Test [Drive Notification] - Instance [H:\, Drive Type: 2]:
Result [Legacy Notification]: OK
Result [AutoPlay V2 Notification]: Problems {
Service (Silent)
Shell (Deaf) }
Repair << [Autoplay V2 Event]
Click to expand...
Click to expand...
Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is
malfunctioning, or the wizard cannot determine the problem.

I need the MS camera & scanner wizard to come up when the flashcard is
inserted like it did before the Update. I'm sick over this. :-(

FS~
http://www.microsoft.com/downloads/...b6-e8fa-45c4-a171-1b389cfacdad&DisplayLang=en

Thanks,
Eduard

--
Eduard Koller[MS]

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm



~ FreeSpirit ~ said:
I hope someone here can help. I have a flash card reader on my HP PC and
a flashcard in my camera. When I inserted the card in the reader on the
PC the MS camera and scanner wizard would come up. It worked flawlessly
for 23 months. In seconds the pics were named, unloaded and the card
cleared and replaced in the camera. Then suddenly, after a critical
update (and I don't know which one) the wizard stopped appearing.
Downloading the pics through WE is a real pain and takes a lot more time.
It takes even longer using the camera's cable (and still no Wizard).
Anyone have a clue why the Wizard no longer comes up when the flashcard is
inserted in the flash-reader?

FS~
Click to expand...
Click to expand...
 
Eduard-

I (and many others that I've talked to) have the same problem, but I don't
think it's related to AutoPlay. In my case, a selection of choices appears
when I connect the drive/camera via USB, one of which is to copy pictures
using the MS S&C Wizard. If I choose that option, the wizard attempts to
connect to the drive and look for the images, but eventually comes back with
this error message:

"The computer cannot detect the scanner or camera. Please make sure the
device is turned on and is properly connected to the computer."

I've read that this involves the Windows Image Acquisition (WIA) service.
In my case, I cannot start that service either automatically at system
startup, or manually using the services.msc utility. An unexpected error
occurs.

One other note. If RealPlayer is installed on a system, it loads a file
called realsched.exe at startup. This file/process disables AutoPlay when an
external drive is connected. Killing the realsched.exe process re-enables
AutoPlay, but doesn't solve the WIA problem.

Please help with this issue!!! It affects almost everyone I talk to.

------------------------------------------

~ FreeSpirit ~ said:
Eduard Koller said:
Can you, please, try this and let us know if it works for you?
Click to expand...
=====
Here's the log. The flashdrive works when a flashcard is inserted - but I
must use WE to download the pics and delete them from the camera - a real
PIA. The scanner and camera wizard stopped working after a MS update about
a month ago.

AutoFix [V5.2.3790.67]
Time [2005-09-07 02:14:03]
Microsoft Windows Version [5.1 (Service Pack 2) <2600>]

Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
Result [AutoStart Setting]: OK
Result [The Shell Hardware Detection service is running.]: OK

Test [Policies] - Instance [H:\, Drive Type: 2]:
Result [HKCU\...\Policies!NoDrives]: OK {Absent}
Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
Result [HKLM\...\Policies!NoDrives]: OK {Absent}
Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Absent}
Result [Driver level policies]: OK {
HKLM\...\Services\!Autorun (Absent) <Allows>
HKLM\...\Services\\Parameters!Autorun (Absent) <Allows>
HKLM\System\CCS\Enum\...!AlwaysEnable (Absent) <Not set>
HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) <Not set> }

Test [Drive Notification] - Instance [H:\, Drive Type: 2]:
Result [Legacy Notification]: OK
Result [AutoPlay V2 Notification]: Problems {
Service (Silent)
Shell (Deaf) }
Repair << [Autoplay V2 Event]
Click to expand...
Click to expand...
Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is
malfunctioning, or the wizard cannot determine the problem.

I need the MS camera & scanner wizard to come up when the flashcard is
inserted like it did before the Update. I'm sick over this. :-(

FS~
http://www.microsoft.com/downloads/...b6-e8fa-45c4-a171-1b389cfacdad&DisplayLang=en

Thanks,
Eduard

--
Eduard Koller[MS]

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm



~ FreeSpirit ~ said:
I hope someone here can help. I have a flash card reader on my HP PC and
a flashcard in my camera. When I inserted the card in the reader on the
PC the MS camera and scanner wizard would come up. It worked flawlessly
for 23 months. In seconds the pics were named, unloaded and the card
cleared and replaced in the camera. Then suddenly, after a critical
update (and I don't know which one) the wizard stopped appearing.
Downloading the pics through WE is a real pain and takes a lot more time.
It takes even longer using the camera's cable (and still no Wizard).
Anyone have a clue why the Wizard no longer comes up when the flashcard is
inserted in the flash-reader?

FS~
Click to expand...
Click to expand...
Click to expand...
 
SDS said:
Eduard-

I (and many others that I've talked to) have the same problem, but I don't
think it's related to AutoPlay. In my case, a selection of choices
appears
when I connect the drive/camera via USB, one of which is to copy pictures
using the MS S&C Wizard. If I choose that option, the wizard attempts to
connect to the drive and look for the images, but eventually comes back
with
this error message:

"The computer cannot detect the scanner or camera. Please make sure the
device is turned on and is properly connected to the computer."
Click to expand...

$$ The camera wizard no longer comes up when I insert the card or use the
little cable.
I've read that this involves the Windows Image Acquisition (WIA) service.
In my case, I cannot start that service either automatically at system
startup, or manually using the services.msc utility. An unexpected error
occurs.
Click to expand...
One other note. If RealPlayer is installed on a system, it loads a file
called realsched.exe at startup. This file/process disables AutoPlay when
an
external drive is connected. Killing the realsched.exe process re-enables
AutoPlay, but doesn't solve the WIA problem.

Please help with this issue!!! It affects almost everyone I talk to.
Click to expand...

$$ I don't have RealPlayer on my PC. I've gotten no help with this on any
of the MS NGs. :-(

FS~
 
According to the AutoFix log, seems like the system didn't even detect the
Flash card insertion.

Let try a few things, in the following order:

1) Verify it's indeed the patch that caused the problem: Add/Remove Program,
check the view update checkbox on top, and uninstall the patch.

2) Try another flash reader and see if that kicks off Autoplay.

3) Try updating the flash reader's driver. (long shot)

4) Reset user settions: Delete
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers key
to reset Autoplay user settings (such as Take No Action <on picture arrival)

5) Verify handler registration: export
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers and
we will take a look.

6) Verify that Plug and Play events are happening for the flashcard
insertion. Download a diagnostic tool (PnPMon) from here:
http://noeld.com/programs.asp?cat=dstools. Disclaimer: PnPMon is NOT MS
software! No Warrantee is implied, use at own risk.

Please let me know if this helped


--
Eduard Koller[MS]


This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm



Eduard Koller said:
Can you, please, try this and let us know if it works for you?
Click to expand...
=====
Here's the log. The flashdrive works when a flashcard is inserted - but I
must use WE to download the pics and delete them from the camera - a real
PIA. The scanner and camera wizard stopped working after a MS update about
a month ago.

AutoFix [V5.2.3790.67]
Time [2005-09-07 02:14:03]
Microsoft Windows Version [5.1 (Service Pack 2) <2600>]

Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
Result [AutoStart Setting]: OK
Result [The Shell Hardware Detection service is running.]: OK

Test [Policies] - Instance [H:\, Drive Type: 2]:
Result [HKCU\...\Policies!NoDrives]: OK {Absent}
Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
Result [HKLM\...\Policies!NoDrives]: OK {Absent}
Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Absent}
Result [Driver level policies]: OK {
HKLM\...\Services\!Autorun (Absent) <Allows>
HKLM\...\Services\\Parameters!Autorun (Absent) <Allows>
HKLM\System\CCS\Enum\...!AlwaysEnable (Absent) <Not set>
HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) <Not set> }

Test [Drive Notification] - Instance [H:\, Drive Type: 2]:
Result [Legacy Notification]: OK
Result [AutoPlay V2 Notification]: Problems {
Service (Silent)
Shell (Deaf) }
Repair << [Autoplay V2 Event]
Click to expand...
Click to expand...
Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is
malfunctioning, or the wizard cannot determine the problem.

I need the MS camera & scanner wizard to come up when the flashcard is
inserted like it did before the Update. I'm sick over this. :-(

FS~
http://www.microsoft.com/downloads/...b6-e8fa-45c4-a171-1b389cfacdad&DisplayLang=en

Thanks,
Eduard

--
Eduard Koller[MS]

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm



~ FreeSpirit ~ said:
I hope someone here can help. I have a flash card reader on my HP PC and
a flashcard in my camera. When I inserted the card in the reader on the
PC the MS camera and scanner wizard would come up. It worked flawlessly
for 23 months. In seconds the pics were named, unloaded and the card
cleared and replaced in the camera. Then suddenly, after a critical
update (and I don't know which one) the wizard stopped appearing.
Downloading the pics through WE is a real pain and takes a lot more time.
It takes even longer using the camera's cable (and still no Wizard).
Anyone have a clue why the Wizard no longer comes up when the flashcard is
inserted in the flash-reader?

FS~
Click to expand...
Click to expand...
 
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