MP3 HARDWARE AND DRIVER WON'T LOAD

  • Thread starter Thread starter Danny
  • Start date Start date
D

Danny

I have a new Coby MP-C640 Mp3 player (USB Mass Stoage
Device) and when I hook it up to the computer with the
USB cable the hardware/Driver is supposed to load itself.
But every time I hook it up the computer makes a sound
showing that it dectects it but it won't load. I've gone
to the device manager and it said "This device cannot
start. (Code 10)" I've done all the troubleshooting XP
says to (uninstall then reinstall, disconnect device then
reconnect, restart then disconnect and reconnnect). I
hooked up the mp3 player to my friends laptop and it did
exactly what it was supposed to. One time on my computer
I did and XP system update, which was a HighMat
extension, and had to restart the computer and then some
how it worked (I don't think that the system Update made
the device work though). BUT after trying to used the mp3
player again it went back to doing the same thing, the
hardware won't install and driver wouldn't load. PLEASE
help me if you have a possible solution to this problem,
I would greatly appreciate it.
 
Hi Danny,

I'd like you try installing an optional Windows Update that replaces your
Windows XP USB drivers.

Go to http://windowsupdate.microsoft.com
Click on Windows XP
Find the item titled "Recommended Update for Windows XP SP1 (KB822603)" and
click Add
Click Review and Install Updates
Click the Install Now and follow the instructions on the screen.

After you've gotten this update installed, try plugging in your MP3 player
and see what happens.

Another question, are you using a self-powered USB hub on your system? If
so, there's a possibility that you may be experiencing some power loss and
not connecting properly. I've experience this, a replacement USB hub (that
was powered) took care of the problem.

Hope that helps! Please let me know if these suggestions worked for you.


--
Lance Zielinski
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

=====================================================

When responding to posts, please "Reply to Group" via your newsreader

so that others may learn and benefit from your issue.

=====================================================
 
Lance

I have Windows 2000 and I think I have the same kind of problem. I've tried troubleshooting the device like Danny did, and my mp3 player did install one time, but I couldn't put any files into the removable drive. Then, I got several errors and it seems that the mp3 file included with my mp3 player was lost. However, when I turn on my mp3 player, the song is still on there. After this time, I've been having different problems, such as seeing the drive but not being able to copy files to it, or not being able to "unplug/eject" it (nothing happens when I try to "stop" my mass storage device), or it just won't install at all. I looked up the USB port that my mp3 player was plugged into under Device Manager, and it says that the port is self-powered. Do you think I need to get a USB hub that isn't self-powered? Would that solve my problem

----- Lance Zielinski wrote: ----

Hi Danny

I'd like you try installing an optional Windows Update that replaces you
Windows XP USB drivers

Go to http://windowsupdate.microsoft.co
Click on Windows X
Find the item titled "Recommended Update for Windows XP SP1 (KB822603)" an
click Ad
Click Review and Install Update
Click the Install Now and follow the instructions on the screen

After you've gotten this update installed, try plugging in your MP3 playe
and see what happens

Another question, are you using a self-powered USB hub on your system? I
so, there's a possibility that you may be experiencing some power loss an
not connecting properly. I've experience this, a replacement USB hub (tha
was powered) took care of the problem

Hope that helps! Please let me know if these suggestions worked for you


--
Lance Zielinsk
Microsoft Corporatio

This posting is provided "AS IS" with no warranties, and confers no rights

====================================================

When responding to posts, please "Reply to Group" via your newsreade

so that others may learn and benefit from your issue

====================================================
 
Hi Juienne,

I have a few questions/suggestions for you:

Can you please let me know what the specific errors you encountered with
Win2K were?
Have you made sure to install the latest service pack and updates for
Win2K?n If not, please make sure you are on the current service pack and
have all critical updates and any recommended USB updates installed.
Did you use a driver from the vendor's web site, or the built-in drivers in
Windows to connect the player to the system? If there is a vendor driver
available, I'd recommend you use it.
Which MP3 player are you experiencing this problem with, what's the make and
model? I'd recommend checking out the vendor's support FAQ's and see if
they have a regular issue with their device and Win2K. Sometimes vendors
have their own solutions and diagnostic utilities resolve issues with their
hardware.


As for your question about self powered USB ports, all USB ports are
technically self powered. A non-powered USB hub will only reduce the
voltage that you get from the port. The more devices plugged in to the hub,
the less amount of voltage will be available for the devices connected to
it. I'd not recommend it, as most USB devices actually rely on this power,
such as your mouse, pen drives, etc.

Please post back with feedback from my questions and suggestions and we can
go from there. :-)

Thanks!

--
Lance Zielinski
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

=====================================================

When responding to posts, please "Reply to Group" via your newsreader

so that others may learn and benefit from your issue.

=====================================================
 
Back
Top