Mouse not recognized after reboot following the 04/08 patch

  • Thread starter Thread starter SkyKnites
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SkyKnites

I have a new system that has been working flawlessly til this patch. vista64
home premium, and the offending device is a microsoft usb wheelmouse optical.
Now when ever I reboot it says new hardware found and driver instillation
failed. I downloaded and installed intellipoint 6.1 for 64bit. and device
manager shows no conflict and if i just clear out of the error boxes it works
fine. Just everytime I reboot it does same thing again. It in fact, it cannot
even recognize the device it is trying to install drivers for which is why i
think it fails the driver update on reboot. I found out the hard way by
telling vista to ignore the problem and it promptly disconnected the mouse
altogether. I tried restoring to a point before the patch but it did not fix
the problem. One of the patches warned that it cannot be removed , so my
guess is that is what is causing the problem. Since this was just yesterday I
kinda hope they will fix this patch, but I know I cannot rely on this wait
and see tactic. Any ideas would be appreciated
Thank You
 
More info, I have found that the hardware it is trying to install is a Human
Interface Device called: Microsoft 3-button mouse with intelliEye(TM). And it
cannot find drivers for this mystical device. My mouse is a microsoft
wheelmouse optical (usb) and has the proper drivers installed. If I try to
remove either the non existent hid device or the mouse it stops working. I
just need a way to disable the human interface device without disabling the
wheelmouse, or I need a proper driver for something called a microsoft
3-button mouse with intelliEye.
 
I tried that and same thing as before, however in the interest of science :P
I uninstalled the mouse, AND the microsoft 3-button mouse with intelliEye
under human interface devices, and unplugged the mouse and let it reboot
without a mouse. And when i plugged in the mouse after reboot it installed
drivers but no mouse pointer, rebooted several times and no mouse at all. In
desperation I plugged in another identical mouse i had and rebooted, same
thing, ARRRRGGGGH,
Looked in cmos to make sure the bios was detecting the usb devices, and it
was listed there, rebooted again and I had a mouse again. Same problem ....
but this time, using the different mouse, it now lists the correct mouse in
both places. no more microsoft 3-button with intellieye. Under "mice and
other pointing devices" it shows the correct mouse with the intelipoint
dirvers, no problems. Under "human interface devices" it shows the correct
mouse, no problems detected, but under drivers it shows no info, either
unavailable or not known, when i try to load intellitype drivers for the
device it says no drivers for the device found in the location(or on
internet) Is it normal for vista to list the mouse in both places, or have I
or something some how started this human interface device deal? I might put
the other mouse back in to see if it reverts back to the 3-button mouse under
human interface devices, but that doesn't lead me to an answer. I am new to
vista, and 64 bit OS's. Only thing I can say is it all happened after the
patches yesterday, maybe coincedence. I read some other posts about mouse
problems, but I cannot find any reference to "hid" device hardware, as they
suggested.

""shrugs""
 
I tried that before, and it didn't work. But to keep the process alive I am
off to try it again, btw I put the old mouse in and it still shows the
correct device in both places, so it seems it is some sort of system or OS
problem. I post what happens, thank you for your time and advice. :)
 
Ya, rolling back updates didn't work. I guess what I need is a driver for the
wheelmouse that Human interface devices will accept. I am not sure why this
became a problem after all this time tho :/ perhaps my disc cleaner or
registry program removed something wrong.
 
Restorng Registry and all files that were backed up did not fix it. Prior to
winxp I had to reformat my pc every 6 months to keep it running smooth, with
winxp that was reduced to less then once a year, with use of a registry
cleaner, the need to format was gone and windows could finally run wthout
destroying itself. Granted on a brand new pc It is probably not needed so
much, but installing windows creates hundreds of errors on itself before you
even install a program. The registry is windows biggest failure and the cause
of of many many problems. anyways, I need my pc over the weekend, if i can't
find a fix by then I will just format and reinstall next week. It's only
about 5 weeks old, not that much to lose except the 2 days to download
patches and updates from all my programs :/

Bob said:
You're welcome.
When posting, please quote relevant information so that others may learn and
benefit from the issue.
Click to expand...
 
I got my mouse back, and it works. I just get this annoying new hardware
found and driver instal has failed every time i reboot :/ My problem is
definetly in the HID section and the driver for it. I have found the drivers
in my c:\windows\system32\drivers folder. mouhid.sys amd mouclass.sys. I am
using the intellipoint 6.2 driver for 64bit under "mice and pointing devices"
in device manager. However when i try to load the drivers for the hid device
section, vista64 doesn't allow me to pick a file for a driver and pointing to
the folder results in the same driver not found.
Also if i uninstall the device, and try to manually install hardware, mouse
is not even an option, nor is it listed under microsoft.
In other posts on other threads they suggest installing the mouse as hid
compliant mouse, (which is the way it is on my winxp machine) but this is not
a option for me that I have been able to find, but I think it would work if I
could. But mice are not listed in the hardware wizard for me.
Not sure why they want you to have your mouse loaded under 2 different
devices but it's the same way on my winxp machine, under mice, and repeated
under HID.
Probably so they can get it to load before the OS while still using usb. I
hate that my motherboard does not have a ps2 mouse port .
 
ok, I made it thru 2 reboots so far and no problems:
System- vista64 home premium, microsoft wheelmouse optical (USB)
Problem- after the patch on 04/08/2008 when I reboot I got new hardware
found message and driver instal failed. If I chose the ignore problem option,
the mouse quit working altogether.
How I fixed it. - In device manager under mouse and other pointing devices
it shows microsoft wheelmouse optical (usb) and the I installed the 64bit
intellipoint 6.2 drivers. Under Human interface devices in device manager it
listed either microsoft wheelmouse optical or microsoft 3-button mouse with
intelliEye(TM) Neither device manager entries ever showed a conflict (yellow
exclamation point).

Under the Human interface devices/3-button mouse I chose Properties, then
update driver, and then selected Browse my computer for driver Software,Then
selected Let me pick from a list of device drivers on my computer.
Chose Microsoft in the left pane, and chose HID-compliant consumer control
device in the right pane. Then Clicked Next.
I got the message that installing this device is not recommended because
windows cannot verify if it is compatible with your hardware Etc. Do you want
to install this device anyways?
I chose yes.
After a moment it installed the driver by itself, then got the message
Windows has finished installing the driver software for this device.
I closed out and rebooted twice to test it and no more, new hardware found
message on reboot.
I figured out this fix after assessing info from other threads, looking at
my mouse install on winxp machine under HID and mouse pointers. And process
of elimination with help from everyone. I don't know if it fixed it or just
confused vista enough not to error LoL!
After the fix the mouse shows the following drivers listed:
mouclass.sys
mouhid.sys
point64k.sys
And the HID-compliant consumer control device showed the folowing driver:
hidusb.sys

This all happened after the patch, and since so many people having usb
related problems at this same time I am assuming the patch was the culprit.
But in case it was caused by something else, some of the other programs that
I run more then I should are:
Windows Live One Care
CCleaner
Auslogics Speed Boost (deleted now)

On: [email protected], 8gig ram@1066,asus Maximus Formula motherboard, 1GB 8800gts
video, 4GB flash (readyboost), Vista64 Home Premium
Can't think of any other relevant info, I will monitor this thread for a few
more days if you have any questions.
Thank You Bob and others for your attention to my problem, I certainly
couldn't of fixed it without this board.
Good Luck All.
 
Hi,

I have exactly the same problem as described here, i.e. no cordless mouse
and keyboard (Via usb). I run Vista x64 Ultimate which is in a dual boot with
XP x64, this means (discovered it today) that my restore points gets whiped
(see ms article 926185). Basically, I don't know how to unistall the update
causing the problem, (KB938371). Any hints?
 
I have a new system that has been working flawlessly til this patch. vista64
home premium, and the offending device is a microsoft usb wheelmouse optical.
Now when ever I reboot it says new hardware found and driver instillation
failed. I downloaded and installed intellipoint 6.1 for 64bit. and device
manager shows no conflict and if i just clear out of the error boxes it works
fine. Just everytime I reboot it does same thing again. It in fact, it cannot
even recognize the device it is trying to install drivers for which is whyi
think it fails the driver update on reboot. I found out the hard way by
telling vista to ignore the problem and it promptly disconnected the mouse
altogether. I tried restoring to a point before the patch but it did not fix
the problem. One of the patches warned that it cannot be removed , so my
guess is that is what is causing the problem. Since this was just yesterday I
kinda hope they will fix this patch, but I know I cannot rely on this wait
and see tactic. Any ideas would be appreciated
Thank You
Click to expand...

Try a different USB port for now
 
Try a different USB port for now
Click to expand...

I have a new 6 month old system running with no problems until the
patch. My system has a Bluetooth mouse with a built in Bluetooth card.
The mouse has failed and can no longer be recognized or paired.

The USP ports have no problems which leads me to believer the mouse
drivers (USB and Bluetooth) are disabled. It is a pain not having
access to a mouse.

I tried a System Restore with no results.

If anyone hears of a patch repair tell us.
 
I have a new 6 month old system running with no problems until the
patch. My system has a Bluetooth mouse with a built in Bluetooth card.
The mouse has failed and can no longer be recognized or paired.

The USP ports have no problems which leads me to believer the mouse
drivers (USB and Bluetooth) are disabled. It is a pain not having
access to a mouse.

I tried a System Restore with no results.

If anyone hears of a patch repair tell us.- Hide quoted text -

- Show quoted text -
Click to expand...

I just checked and if the update that is causing this is KB938371,
then MS says you cannot remove the update. It is intended to make SP1
uninstall more reliably. Has anyone with this issue gone ahead and
installed SP1 once they have the issue? I read in another forum that
it solved it for someone.

See http://support.microsoft.com/kb/938371 For MS information
Update removal information
You cannot remove this update.
 
I just checked and if the update that is causing this is KB938371,
then MS says you cannot remove the update. It is intended to make SP1
uninstall more reliably. Has anyone with this issue gone ahead and
installed SP1 once they have the issue? I read in another forum that
it solved it for someone.

Seehttp://support.microsoft.com/kb/938371For MS information
Update removal information
You cannot remove this update.
Click to expand...

I decided to try to reinstall SP1, but received a message that it is
already installed. There was no way to continue so I stopped.
 
To reinstall SP1 you would first have to uninstall it. If SP1 came
preinstalled on your computer then it is integrated with the rest of the OS
and there would be no way to uninstall (because it was not installed
separately in the first place).
 
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