More help please!!!! :)

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G

Guest

In the ongoing saga that is my computer....

Changed from Windows 2000 to Windows XP, and it wouldn't recognize my modem.
Downloaded the driver from Dell's website and still nothing. I decided to
start fresh last night, and I reinstalled XP (the modem is still not there),
and now when I check the hardware in the Device Manager, there's a yellow
question mark next to a device called "PCI Simple Communications Controller"
I clicked on the options to update the drivers, but it said no drivers could
be found. Is this the reason for the problem with the modem? I looked all
over microsoft.com and I can't find the driver for that device. Can anyone
help me? Thanks!!!!
 
I'm going to guess that it has died. Modems are dirt cheap. It would be in
the best interest of your sanity to buy a new one and see if that's your
problem.

Buy a well known brand (like US Robotics).

In the ongoing saga that is my computer....

Changed from Windows 2000 to Windows XP, and it wouldn't recognize my modem.
Downloaded the driver from Dell's website and still nothing. I decided to
start fresh last night, and I reinstalled XP (the modem is still not there),
and now when I check the hardware in the Device Manager, there's a yellow
question mark next to a device called "PCI Simple Communications Controller"
I clicked on the options to update the drivers, but it said no drivers could
be found. Is this the reason for the problem with the modem? I looked all
over microsoft.com and I can't find the driver for that device. Can anyone
help me? Thanks!!!!
 
| In the ongoing saga that is my computer....
|
| Changed from Windows 2000 to Windows XP, and it wouldn't recognize my
modem.
| Downloaded the driver from Dell's website and still nothing. I decided to
| start fresh last night, and I reinstalled XP (the modem is still not
there),
| and now when I check the hardware in the Device Manager, there's a yellow
| question mark next to a device called "PCI Simple Communications
Controller"
| I clicked on the options to update the drivers, but it said no drivers
could
| be found. Is this the reason for the problem with the modem? I looked
all
| over microsoft.com and I can't find the driver for that device. Can
anyone
| help me? Thanks!!!!

May I suggest posting your problem in the Newsgroup alt.sys.pc-clone.dell

There are a number of regulars there very knowledgeable in Dell systems.
Chances are good you will find someone who has already accomplished what
you're attempting.

When posting be sure to include the make and model of your Dell computer, as
well as the make of the modem you're having problems with.

Dell Community Forums are also a good resource.
http://forums.us.dell.com/supportforums?~ck=mn

--
D

I'm not an MVP a VIP nor do I have ESP.
I was just trying to help.
Please use your own best judgment before implementing any suggestions or
advice herein.
No warranty is expressed or implied.
Your mileage may vary.
See store for details. :)

Remove shoes to E-mail.
 
Find out what kind of modem you have and then search on the net for
appropriate XP drivers..
 
Did you go to Dell and obtain and install the Motherboard driver as I
suggested in your original post?
Until you provide Windows XP with a Motherboard driver, Windows will not be
able to properly talk to your PCI bus and will, consequently, be unable to
properly address the modem.

The steps are as follows:
#1. Install Windows XP
#2. Install the Dell Motherboard driver
#3. Install the Modem driver
#4. Install other Dell proprietary drivers (video card, etc.)


Note:
Please do not keep starting new threads for the same problem. Post a
problem, try the suggested solutions. If those suggestions to not work, post
your results (and any error messages) to the same thread.

When you keep starting new threads, nobody knows where you are in the
troubleshooting process.


steve
 
When the modem is picked up as "PCI Simple Communications Controller" it
usually means no driver or the wrong driver is present. Some modems (for
example Conexant units) have dozens of driver variations and it can be quite
difficult to find the right one. Often you need to check the chip numbers
and FCC ID on the modem and look at the manufacturers site and sites like
http://www.driverguide.com/ Checking Microsoft.com alone is a long shot.
Usually there is an XP driver out there, but it's not guaranteed. Sometimes
buying a inexpensive replacement is the best course.
 
You're getting misleading advice here. There are rarely, if ever,
"motherboard driver" updates for Dells. (Dell sometimes has driver updates
for integrated peripherals, but rarely if ever "motherboard drivers."
"motherboard drivers" are sometimes an issue for VIA chipset computers like
Compaq and Benq very rarely for Intel chip set units like Dell.)
--
 
GTS:

Most OEMs have customized motherboards which require customized drivers. I
don't know about DELL specifically, so I yield the floor to you.


Having said that, a quick visit to DELL reveals that if the OP is attempting
to install XP with SP2, a BIOS update is required.

steve
 
There's some conflicting information on Dell's website as
to whether the BIOS should be upgraded before installing
Windows XP SP2. I don't have the most up to date BIOS
installed on my Dell, and didn't update the BIOS before
installing SP2. I didn't have any problems installing
SP2, and haven't had any problems since installing (and
that was almost a month ago).
 
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