ModusLink Rejects COA as Invalid

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Guest

I received my new HP notebook on 1/16/07. I completed the online portion of
the free upgrade and mailed the required documentation on the same day.
ModusLink rejected the COA I submitted as being invalid. I've rechecked the
COA on the sticker on the bottom of my laptop so I emailed them. I received
a canned message back stating that the COA is invalid and to contact HP. I
contacted HP who verified the COA I have is indeed correct and referred me
back to ModusLink. I attemped to call them several times but the line was
always busy. I finally got through, waiting on hold for 45 minutes until I
spoke to someone who said they would have a supervisor look into this, call
HP to verify the COA and would call me back within 3 business days. That was
over 2 weeks ago. I have emailed them only to receive the same canned
response I got the first time. I tried to call yesterday but couldn't get
through because the line was constantly busy. I emailed them again
yesterday asking them to not send the canned response but to actually look
into the issue I am having. I called HP support as well and they said a
supervisor would have to look into this. It has been a month now and my COA
is still showing as invalid on the upgrade status site. What do I do now?
 
JrMac727 said:
I received my new HP notebook on 1/16/07. I completed the online portion
of
the free upgrade and mailed the required documentation on the same day.
ModusLink rejected the COA I submitted as being invalid. I've rechecked
the
COA on the sticker on the bottom of my laptop so I emailed them. I
received
a canned message back stating that the COA is invalid and to contact HP.
I
contacted HP who verified the COA I have is indeed correct and referred me
back to ModusLink. I attemped to call them several times but the line was
always busy. I finally got through, waiting on hold for 45 minutes until
I
spoke to someone who said they would have a supervisor look into this,
call
HP to verify the COA and would call me back within 3 business days. That
was
over 2 weeks ago. I have emailed them only to receive the same canned
response I got the first time. I tried to call yesterday but couldn't get
through because the line was constantly busy. I emailed them again
yesterday asking them to not send the canned response but to actually look
into the issue I am having. I called HP support as well and they said a
supervisor would have to look into this. It has been a month now and my
COA
is still showing as invalid on the upgrade status site. What do I do now?
Click to expand...


You demand action. You call them, tell them you want something done and keep
insisting. If they throw curves, focus and keep to the mantra you want the
problem fixed even if you have to repeat yourself a thousand times. In other
words, assert yourself.
 
Saucy said:
You demand action. You call them, tell them you want something done and
keep insisting. If they throw curves, focus and keep to the mantra you
want the problem fixed even if you have to repeat yourself a thousand
times. In other words, assert yourself.
Click to expand...

I am having problems with moduslink too, although I have been trying to
register online.

My COA is not recognised, I had actually got as far as paying, when I got an
error message from their site. Since then I get COA not recognised, even
though they reset it! I have recently had an email saying that there are
problems with the site and to retry in 5 days!

Where did you find a phone number, because that is one thing I couldn't
find.
 
It makes you wonder, huh? I have been, and still am overall, a Microsoft
and Vista supporter but these licensing issues when someone has paid their
money for something and then that something is constantly not delivered
because of the new activation systems, you just have to hope that it bites
Microsoft in the financial tail hard enough that they have to either
re-think the idea or invest the effort to make it work.

Dale
 
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