modem not working

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a friend has a computer and it is running windows xp professional he wants to connect to the internet what is the first thing he needs to do? when we tried i noticed that the modem had a yellow circle with a black explamation point inside of it. i went to a forum posted my problem about the circle and someone replied for me to uninstall the modem through the computer without taking the modem out and reboot the computer. i did what they said and now the computer does not detect the modem what can i do to help. i am using a public computer with internet access to get help with the problem
banghead.gif
 
Looks like there's a problem with the Modem driver and/or hardware.

Check you have the latest driver for that make/model..
We could help - but you didn't tell us what the make/model is! :)

Welcome to PCReview :wave:
 
i was told when i ran a program and someone at another forum site said it was a motorola modem don't know what the model is all i know is it has a phone jack plug in at the back of it and it is internal can you tell me if there is a program i can install and run on the other computer i am trying to help with that would give me the model number that is not a zip file belarc advisor gave me this
Computer Profile Summary
Computer Name: Food-fwphwbvbxx (in MSHOME)
Profile Date: Thursday, March 06, 2008 12:26:19 PM
Advisor Version: 7.2v
Windows Logon:


Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Professional (build 2600) No details available
Processor a Main Circuit Board b
550 megahertz Intel Pentium III
32 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: ASUSTeK Computer INC. P2B-F REV 1.xx
Bus Clock: 100 megahertz
BIOS: Award Software, Inc. ASUS P2B-F ACPI BIOS Revision 1009.B 05/10/99
Drives Memory Modules c,d
6.43 Gigabytes Usable Hard Drive Capacity
555 Megabytes Hard Drive Free Space

ATAPI CD-RW 52XMax [CD-ROM drive]
ATAPI DVD-ROM 16XMax [CD-ROM drive]
3.5" format removeable media [Floppy drive]

IOMEGA ZIP 250 ATAPI [Hard drive] -- drive 1, rev 51.G, Not SMART
Maxtor 90651U2 [Hard drive] (6.45 GB) -- drive 0, s/n G24FARNC, rev FA520S60, SMART Status: Healthy 128 Megabytes Installed Memory

Slot '0' has 64 MB
Slot '1' is Empty
Slot '2' has 64 MB
Slot '3' is Empty
Local Drive Volumes

c: (FAT32 on drive 0) 6.43 GB 555 MB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 2/28/2008 5:20:49 PM (admin)
3/6/2008 12:13:32 PM (admin)
local system accounts
never
Guest never
HelpAssistant never

SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account Apollo P2200 on LPT1:
APOLLO P2500/2600 Series on LPT1:
Fax602 on FAX:

Controllers Display
Standard floppy disk controller
Intel(r) 82371AB/EB PCI Bus Master IDE Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA RIVA TNT [Display adapter]
Compaq FX700 [Monitor] (15.7"vis, s/n 751CA02HA622, December 1997)
Bus Adapters Multimedia
Intel(r) 82371AB/EB PCI to USB Universal Host Controller Creative AudioPCI (ES1371,ES1373) (WDM)
Game Port for Creative
Communications Other Devices
Communications cable between two computers [Modem]
MOTOROLA modem


3Com EtherLink XL 10/100 PCI TX NIC (3C905B-TX)
Physical Address: 00:10:4B:95:7C:C7
HID-compliant device
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
Generic USB Hub
USB Root Hub
Virus Protection [Back to Top]
No details available
Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 02/12/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q329170 - Unrated (details...)
Q810833 - Low (details...)
Q811114 - Important (details...)
Q815021 - Unrated (details...)
Q823353 - Moderate (details...)
Q823980 - Unrated (details...)
Q824151 - Important (details...)
Q828741 - Critical (details...)
Q833987 - Critical (details...)
Q835732 - Critical (details...)
Q837001 - Important (details...)
Q839645 - Important (details...)
Q840315 - Critical (details...)
Q840374 - Important (details...)
Q840987 - Critical (details...)
Q841356 - Critical (details...)
Q841533 - Important (details...)
Q841873 - Critical (details...)
Q873376 - Critical (details...)

Installed Microsoft Hotfixes [Back to Top]
DataAccess
Q318202 on 2/2/2004 (details...)
Q318203 on 2/2/2004 (details...)
Q832483 on 2/2/2004 (details...)
DirectX
DX819696 (details...)
Windows Media Player
WM320920.1 (details...)
WM828026 (details...)
SP0
Q828026 on 2/3/2004 (details...) Reinstall!
Windows XP
SP1
Q311889 on 2/3/2004 (details...)
Q311967 on 2/3/2004 (details...)
Q313450 on 2/3/2004 (details...)
Q314862 on 2/3/2004 (details...)
Q315000 on 2/3/2004 (details...)
Q315403 on 2/3/2004 (details...)
Q317277 on 2/3/2004 (details...)
Q318138 on 2/3/2004 (details...)
Q319580 on 2/3/2004 (details...)
Q323172 on 2/3/2004 (details...)
Q324096 on 2/3/2004 (details...)
Q324380 on 2/3/2004 (details...)
Q326830 on 2/3/2004 (details...)
Q328310 on 2/3/2004 (details...)
Q328940 on 2/3/2004 (details...)
Q329048 on 2/3/2004 (details...)
Q329170 on 2/3/2004 (details...)
Q329390 on 2/3/2004 (details...)
Q329441 on 2/3/2004 (details...)
Q329834 on 2/3/2004 (details...)
Q810577 on 2/3/2004 (details...)
Q811493 on 2/3/2004 (details...)
Windows XP
SP1 (continued)
Q811630 on 2/3/2004 (details...)
KB821557 on 2/3/2004 (details...)
KB823182 on 2/3/2004 (details...)
KB824105 on 2/3/2004 (details...)
KB824141 on 2/3/2004 (details...)
KB828028 on 2/23/2004 (details...)
KB828035 on 2/3/2004 (details...)
SP2
Q323255 on 2/3/2004 (details...)
Q329115 on 2/3/2004 (details...)
KB810217 on 2/23/2004 (details...)
KB823559 on 2/3/2004 (details...)
KB825119 on 2/3/2004 (details...)
KB842773 on 6/1/2005 (details...)



Click here to see all available Microsoft security hotfixes for this computer.

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Software Licenses [Back to Top]

Belarc - Advisor fc3c4e99
CISRA - Canon Utilities ZoomBrowser EX Canon ZoomBrowser
Microsoft - Internet Explorer 55274-640-0000356-23897 (Key:
Microsoft - MediaPlayer 69808-441-8097353-04331
Microsoft - MS Office 97 Professional 53491-419-3039042-59966
Microsoft - WebFldrs XP 12345-111-1111111-44750
Microsoft - Windows XP Professional 55274-640-0000356-23897 (Key:
MyWay - myBar GT
MyWay - SearchAssistant GT

Software Versions (mouse over * for details, click * for location) [Back to Top]
180Solutions Inc - n-CASE Version 4.1 *
ACPI Stress *
Adobe Acrobat Version 4.05 *
AEHKNR *
Apple Computer, Inc. - QuickTime for Windows Version 2.0.1.41 *
Arthur Crump - Backgammon Deluxe Version 1.02 *
Arthur Crump - Bomblastic! Version 1.02 *
Arthur Crump - Chess Marvel Version 1.02 *
Arthur Crump - Colossal Word Search Version 1.02 *
Arthur Crump - Horse Basketball Version 1.02 *
Arthur Crump - JigSaw Maverick Version 1.02 *
Arthur Crump - Mancala Version 1.02 *
Arthur Crump - Monte Carlo Patience Version 1.02 *
Arthur Crump - Rock Slide Version 1.02 *
Arthur Crump - Shark Dominoes Version 1.02 *
Arthur Crump - SubZero! Version 1.02 *
Arthur Crump - Wari Version 1.02 *
Banner Blue Software Incorporated - Microsoft Organization Chart Version 2,0,0,1016 *
Belarc, Inc. - Advisor Version 7.2v *
Canfield Solitaire *
Canon Digital Camera Version 1.2.0.13 *
Canon Utilities PhotoStitch Launcher Version 3.1.2 *
Casino Master 4.0 *
Cinematronics - 3D Pinball Version 5.1.2600.0 *
CPUID.org - PC Wizard Settings Version 1.08 *
Cribbage *
CyberLink Corp. - PowerDVD Version 4.00.1813 *
dbase32.exe *
Eastman Kodak Company - Picture Transfer Software Version 2.0.1400 *
Envision Publisher 3.0 *
Euchre *
Friday 13th Solitaire *
Frog Solitaire *
Golf Solitaire *
Hearts *
INF Generator Version 1, 0, 0, 2 *
InstallDriver Module Version 7.04 *
InstallShield unInstaller Version 2.20.924.0 *
Juggler *
King Albert Solitaire *
Klondike Solitaire *
KODAK PTS service Version 2.0.0300 *
KS Studio Application Version 1, 0, 0, 1 *
Macromedia, Inc. - Director 8 Shockwave Studio Version 8.0 *
Maeght english version *
Maeght version française *
Media Library Management Wizard *
Microsoft (R) Developer Studio Version 5.00.7022 *
Microsoft (r) Windows Script Host Version 5.6.0.6626 *
Microsoft - wiatest Version 2, 0, 0, 0 *
Microsoft - Windows Media Player skin import utility Version 1, 0, 0, 5 *
Microsoft Bookshelf 99 Version 99.0.4 *
Microsoft Corporation - Clip Gallery 3.0 for Windows Version 3.0 *
Microsoft Corporation - DirectShow Version 6.03.01.0400 *
Microsoft Corporation - DirectX 9.0 Sample Version 9.00 *
Microsoft Corporation - Generic Version 3.2 * Microsoft Corporation - IMAPI Module Version 1, 0, 0, 2 *
Microsoft Corporation - Internet Explorer Version 6.00.2600.0000 *
Microsoft Corporation - Internet Information Services Version 5.1.2600.0 *
Microsoft Corporation - Messenger Version 4.7 *
Microsoft Corporation - Minidriver Development Tool Version 1, 0, 0, 1 *
Microsoft Corporation - QuickShelf Application Version 5, 0, 0, 1 *
Microsoft Corporation - Windows Installer - Unicode Version 2.0.2600.0 *
Microsoft Corporation - Windows Movie Maker Version 1.1.2427.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Encarta Version 8.29.00.0911 *
Microsoft Excel Version 8.0a *
Microsoft Map Version 8.00.00.01621 *
Microsoft Office Binder Version 8.0.3501 *
Microsoft Office Version 8.0 *
Microsoft Open Database Connectivity Version 3.520.7713.0 *
Microsoft Outlook Version 8.0 *
Microsoft Outlook Version 8.02 *
Microsoft Plus! for Windows XP Version 1.00.00.0616 *
Microsoft PowerPoint for Windows Version 8.0 *
Microsoft Research Organizer Version 8.3.11.0000 *
Microsoft Windows Media Player Version 6.4.09.1120 *
Microsoft(R) MSN (R) Communications System Version 7.02.0011.2700 *
Microsoft(R) Windows Media Player Version 9.00.00.2980 *
Microsoft® Access Version 8.0.4122 *
Microsoft® Encarta® Virtual Globe 99 Version 08.00.09.12 *
Microsoft® Find Fast Version 8.0 *
Microsoft® Schedule+ for Windows 95(TM) Version 7.5 *
Microsoft® Word for Windows® 97 Version 8.0 *
No Hands Common Ground Version 1.01.057 *
OSR DeviceTree Application (C) Copyright 1998-2003 Open Systems Resource, Inc. - DeviceTree Application V2.10 Version 2, 10, 0, 0 *
OSR PoolTag Application Version 2, 2, 0, 0 *
PC Wizard Version 2008, 1, 8, 0 *
PhotoWorks Version 2, 4, 1, 14 *
ppower32.exe *
Pyramid Solitaire *
Rage Software Plc. Expendable Version 1, 0, 0, 1 *
resume32.exe *
SAPScenarios Application Version 1, 0, 0, 1 *
Scrabble *
Security Software Systems Inc. - Cyber Sentinel Version 1.06.0005 *
Sleeper *
Software602 - 602Text Version 2000 *
Software602 - Mail602 Client Version 3.32c *
Software602 a.s. - 602Photo Version 2000a *
Software602 a.s. - 602Tab Application Version 1.00.1 *
Spades *
Strategist Checkers *
The Perfect Resume *
UpdateIPR.exe *
Vanishing Cross Solitaire *
Weather Version 1, 1, 1, 1 *
WhenU.com, Inc. - Save! Version 2, 5, 3, 1 *
WMVPBR Version 1.0.001 *
Zb Module Version 4.1.0.46 *

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Last edited:
i will get back to everyone with the model number my friend is sick so it may be awhile any other suggestions you can let me know
 
i found out it was an ethernet card so i replaced it with a modem internet explorer 6.o asks for content advisor password which i do not know it. someone recommended firefox web browser but it says server can not find page and gives the website i am trying to go to how can i fix this problem operating system is windows xp professional
 
this will not help i need to know why when using the browser firefox it says server can not find and then gives the site i am trying to go to
 
it keeps saying server cannot find and firefox is a borwser because i do not have the content advisor password for internet explorer the operating system is windows xp professional what can i do to fix this
 
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