Modem not recognised

  • Thread starter Thread starter Mark
  • Start date Start date
M

Mark

I have just tried to configure Microsoft Fax. It went okay, apart from
the fact that it only recognises my old modem on the drop down list
when I go to choose the fax device. I am now on broadband and can't
get it to recognise this modem. I tried to add the modem by putting
the disc in, but this didn't work (I couldn't find the file I needed
on the Freeserve Broadband disc!). Can anyone help me out there
please? I need to just get the modem recognised. Many thanks in
advance.
 
Then I don't understand your question. If you knew that faxes only used
phone lines, why would you expect a cable or DSL line to carry a fax? It
can't be done.
You must hook up an analog phone line and an analog fax modem if you want to
use Microsoft Fax. That is all it or any other fax software can use.
If you want to fax over the Internet, you must hire an Internet Fax Service,
like the ones listed here:
http://www.slipstick.com/addins/services/fax.htm#internetfax
--
Russ Valentine
[MVP-Outlook]
Mark said:
Hi Russ.

Thanks for the information. I had no idea that fax machines used
telephone lines. I guess it's that super human intelligence that makes
you so wonderful at answering people's queries.

For anyone else out there who may be reading this who actually wants
to try and help me, I believe that the question actually says EXACTLY
what I want it to say. I need my faxes to go out on a telephone line
(surprisingly), but the only modem I have connected is my broadband
one. The one the fax wizard recognises is the old one that I have
disconnected. All I want to do is to get it to recognise the new one
so that my faxes can be sent.

Thanks in advance.


"Russ Valentine [MVP-Outlook]" <[email protected]> wrote in message
Perhaps you were not aware that faxes use phone lines. Period.
--
Russ Valentine
[MVP-Outlook]
Mark said:
I have just tried to configure Microsoft Fax. It went okay, apart from
the fact that it only recognises my old modem on the drop down list
when I go to choose the fax device. I am now on broadband and can't
get it to recognise this modem. I tried to add the modem by putting
the disc in, but this didn't work (I couldn't find the file I needed
on the Freeserve Broadband disc!). Can anyone help me out there
please? I need to just get the modem recognised. Many thanks in
advance.
Click to expand...
Click to expand...
Click to expand...
 
Okay Russ, now that makes more sense to me. What I guess I should have
put in the original message (and I apologise for this) is that I am a
total newbie when it comes to computers and so on. I am on a steep
learning curve and, as silly as it may sound to you who know all this
stuff, I wasn't aware that my DSL modem couldn't carry my fax
messages. Conseqeuently, I would like to publicly apologise for my
sarcasm, but would like to point out that a more in depth answer (like
the second one you gave) would have given me far more information.

Anyway, that said, could I tap into your wealth of knowledge and ask
if there is a way around this? With my broadband on all the time, I'm
guessing that the only way to do this is to subscribe to a service
like the one you suggested. To use my old analog modem would mean me
resubscribing to a dial up service, as I would need another internet
connection I presume?


Hi Russ.

Thanks for the information. I had no idea that fax machines used
telephone lines. I guess it's that super human intelligence that makes
you so wonderful at answering people's queries.

For anyone else out there who may be reading this who actually wants
to try and help me, I believe that the question actually says EXACTLY
what I want it to say. I need my faxes to go out on a telephone line
(surprisingly), but the only modem I have connected is my broadband
one. The one the fax wizard recognises is the old one that I have
disconnected. All I want to do is to get it to recognise the new one
so that my faxes can be sent.

Thanks in advance.


Russ Valentine said:
Perhaps you were not aware that faxes use phone lines. Period.
--
Russ Valentine
[MVP-Outlook]
Mark said:
I have just tried to configure Microsoft Fax. It went okay, apart from
the fact that it only recognises my old modem on the drop down list
when I go to choose the fax device. I am now on broadband and can't
get it to recognise this modem. I tried to add the modem by putting
the disc in, but this didn't work (I couldn't find the file I needed
on the Freeserve Broadband disc!). Can anyone help me out there
please? I need to just get the modem recognised. Many thanks in
advance.
Click to expand...
Click to expand...
Click to expand...
 
You're still getting fax and the Internet confused. The two have nothing to
do with one another. Now that you have a digital broadband connection for
the Internet, so you can use your analog fax modem and any phone line to fax
just like you did before. You were never using a dial up connection to the
Internet for faxing. You were dialing fax numbers directly with your modem
at times when you were NOT connected to the Internet. Your old analog modem
and phone line will still work just fine for faxing.
--
Russ Valentine
[MVP-Outlook]
Mark said:
Okay Russ, now that makes more sense to me. What I guess I should have
put in the original message (and I apologise for this) is that I am a
total newbie when it comes to computers and so on. I am on a steep
learning curve and, as silly as it may sound to you who know all this
stuff, I wasn't aware that my DSL modem couldn't carry my fax
messages. Conseqeuently, I would like to publicly apologise for my
sarcasm, but would like to point out that a more in depth answer (like
the second one you gave) would have given me far more information.

Anyway, that said, could I tap into your wealth of knowledge and ask
if there is a way around this? With my broadband on all the time, I'm
guessing that the only way to do this is to subscribe to a service
like the one you suggested. To use my old analog modem would mean me
resubscribing to a dial up service, as I would need another internet
connection I presume?


"Russ Valentine [MVP-Outlook]" <[email protected]> wrote in message
Then I don't understand your question. If you knew that faxes only used
phone lines, why would you expect a cable or DSL line to carry a fax? It
can't be done.
You must hook up an analog phone line and an analog fax modem if you want to
use Microsoft Fax. That is all it or any other fax software can use.
If you want to fax over the Internet, you must hire an Internet Fax Service,
like the ones listed here:
http://www.slipstick.com/addins/services/fax.htm#internetfax
--
Russ Valentine
[MVP-Outlook]
Mark said:
Hi Russ.

Thanks for the information. I had no idea that fax machines used
telephone lines. I guess it's that super human intelligence that makes
you so wonderful at answering people's queries.

For anyone else out there who may be reading this who actually wants
to try and help me, I believe that the question actually says EXACTLY
what I want it to say. I need my faxes to go out on a telephone line
(surprisingly), but the only modem I have connected is my broadband
one. The one the fax wizard recognises is the old one that I have
disconnected. All I want to do is to get it to recognise the new one
so that my faxes can be sent.

Thanks in advance.


"Russ Valentine [MVP-Outlook]" <[email protected]> wrote in message
Click to expand...
Perhaps you were not aware that faxes use phone lines. Period.
--
Russ Valentine
[MVP-Outlook]
I have just tried to configure Microsoft Fax. It went okay, apart from
the fact that it only recognises my old modem on the drop down list
when I go to choose the fax device. I am now on broadband and can't
get it to recognise this modem. I tried to add the modem by putting
the disc in, but this didn't work (I couldn't find the file I needed
on the Freeserve Broadband disc!). Can anyone help me out there
please? I need to just get the modem recognised. Many thanks in
advance.
Click to expand...
Click to expand...
Click to expand...
 
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