Modem not found

  • Thread starter Thread starter Herb
  • Start date Start date
H

Herb

As I mentioned the other day, I recently reformatted my laptop disk and
reinstalled Windows 2000, followed by installation of service packs and
all security updates etc.

Yesterday I realized that the modem didn't work.

I therefore installed the modem driver from the CD that came with the
laptop, and the Device Manager now reports the modem as installed and
operational, but when I try and connect I get this:

"Opening Port Error 797: The connection failed because the modem (or
other connecting device) was not found".

Any suggestions?

Thank you.

Herbert Eppel
 
Herb said:
As I mentioned the other day, I recently reformatted my laptop disk and
reinstalled Windows 2000, followed by installation of service packs and
all security updates etc.

Yesterday I realized that the modem didn't work.

I therefore installed the modem driver from the CD that came with the
laptop, and the Device Manager now reports the modem as installed and
operational, but when I try and connect I get this:

"Opening Port Error 797: The connection failed because the modem (or
other connecting device) was not found".

Any suggestions?

Thank you.

Herbert Eppel
Click to expand...

Sounds like it may be the wrong driver

http://support.microsoft.com/default.aspx?scid=kb;en-us;317222

Manufacturers occasionally put multiple drivers on cd's to cover various
computer models in the range.
 
Sounds like it may be the wrong driver

http://support.microsoft.com/default.aspx?scid=kb;en-us;317222

Manufacturers occasionally put multiple drivers on cd's to cover various
computer models in the range.
Click to expand...

I followed the instructions on the above page, but I still got "Opening
Port Error 797" :-(

I then spoke to a guy from http://www.mobile-support.net/ who suggested
I should download and install a newer driver from their website, which I
did, but still no luck :-(

The only other think the support guy could suggest to reinstall Windows
XP, which is the OS the laptop originally came with, but I made a
deliberate decision to install Windows 2000 and I don't like the idea of
having to install Windows XP just to see whether the in-built modem works!

Any other suggestions (apart from forgetting about the internal modem
and using an external PCMIA modem card)?

Thank you.

Herbert Eppel
 
Herb said:
I followed the instructions on the above page, but I still got "Opening
Port Error 797" :-(

I then spoke to a guy from http://www.mobile-support.net/ who suggested
I should download and install a newer driver from their website, which I
did, but still no luck :-(

The only other think the support guy could suggest to reinstall Windows
XP, which is the OS the laptop originally came with, but I made a
deliberate decision to install Windows 2000 and I don't like the idea of
having to install Windows XP just to see whether the in-built modem works!

Any other suggestions (apart from forgetting about the internal modem
and using an external PCMIA modem card)?

Thank you.

Herbert Eppel
Click to expand...

Ah ... if the laptop came with XP then the CD you have with the drivers on
will also be for XP and you may require alternative drivers for W2K
 
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