Modem Crashes System

  • Thread starter Thread starter JCO
  • Start date Start date
J

JCO

My modem is a HSP56 MR.
Runs on 95, 2000, and includes drivers for XP.

However, when I try to install, I get a message stating that it does not
have Microsoft's signature. It asks if I want to continue anyway but warns
me not too. Of course I tried it twice and twice I crashed. Any ideas on
what I can do to get the modem working.

Thanks
 
Obviously, because the driver's are unsigned - i.e., have not been tested by
microsoft - it is these same drivers that are causing the system to crash.
One work around is to use standard modem drivers. If your modem is a
fax/voice modem you will loose that functionality, but the modem should work
to conenct you to the internet.
To install the standard modem drivers you will need to add the hardware
yourself, rather than xp finding the drivers for you. Proceed as follows:

1/ Go to Control panel and Click on the Add Hardware icon
2/ In the Add hardware window click the 'Yes I have connected the hardware
option' and then click Next
3/ The add new hardware device window now appears
4/ Click on the option marked 'Install the hardware that i manually select
from a list
5/ The common hardware types window now appears
6/ Select Modems from the list and then click Next
7/ In the next window click on the box next to the option 'don't detect
modem. I will select from list.'
8/ The modem list window will now appear with the Standard Modem Types
already highlighted.
9/ In the right hand pane of the window scroll down and select 'standard
56000bps modem'. Click next and the standard drivers should install.
10/ after installation try your modem to see if it connects to the internet
ok.
 
I installed it but when looking in the Device Manager, I can't get rid of
the driver that is bad. When I uninstall it, it comes back on boot or when
I scan for hardware changes.

The modem is onboard. I can't pull it out and boot clean.
 
Uninstall the driver and then close device manager. Do not scan for
hardware. Instead use the Add hardware option as detailed in my last post.
 
I did do it the way you explained. What I meant to say is that it is still
not working. Then by looking in the Device Manager, it shows the previous
driver still installed. I tried several times. Finally I disabled the
original driver so that it would stop installing. However, the generic 56k
driver is not working.
 
What exactly is happenning after the generic driver is installed? Do you get
any error messages? Check the event viewer (control panel>administrative
tools> event viewer) and see if there are any error messages regarding your
modem.
Is this a new machine? How long have you had this problem? Has the modem
'ever' worked? It may not simply be a driver problem it may be that the
modem itself is faulty but, as you say, it is onboard so you can't actually
pull it out and check. As the modem is onboard have you checked the BIOS to
see if the modem is actually enabled?
 
Let me first answer one of the last questions.
The machine has multiple harddrives in a cradle, therefore, I swap drives to
work in different environments. The modem works fine in Windows 2000, which
I use most of the time (programming and web stuff).

I'm doing Video Conversions (video camera to DVD) on another harddrive which
is WindowsXP. Therefore, the modem is good, but will not work in Windows
XP. It try's to dial (you can hear it) and it dials the correct digits,
then it says "Disconnected".

I will have to get back on that computer (HD) before answering the rest of
your questions.
Thanks
 
Their are no logs created when this error happens.
It simply says that it cannot find a modem, then disconnects.
 
Back
Top