G
Guest
Okay, I have been having some real (and recent) problems with Movie Maker 2. Until about 3 weeks ago
(end of March 2004) it worked just fine - and I was pleased with the features it has - a super program. Well,
the problem began. Now, everyone knows that during this period 'sasser' arrived, and so did a bunch of
other nasties and my Windows Update went mad updating (as did Norton and AVG). During this period
Movie Maker 2 ceased to work properly. Everytime, and I mean EVERYTIME I click on either a video
transition or effect, the program crashed. I reformatted my system twice to eliminate system problems,even
loaded it first to eliminate software conflicts. There were none - MM2 continued (and still continues) to crash
when I click on the two features mentioned above. In desperation I called Microsoft's technical support and
spoke at great length with a technician about this. In fairness, under her guidance, several things were tried,
investigated, attempted - all for not. The program still crashes. I received a nice email from the tech and
replied please do not close the ticket - keep trying for a solution to my (and others) problem. I did check the
newsgroups on Microsoft's site and found others having this same problem. The ticket was closed and I
heard nothing back - the program is useless in it's current form. I again emailed Microsoft, to a person
whose email I know - and even though she is not a techie she does understand - and on May 24/04 I
received an email telling me that the techies have been alerted - again - and to expect contact from them. I
was also given the option to phone the tech line - unfortunately I have used up my two freebie calls with this
problem -so- I await - with a program that worked fine until March/April - and am faced with the probability of
having to purchase a similar program - unless the techies find the problem and let me (and the many others)
know
(end of March 2004) it worked just fine - and I was pleased with the features it has - a super program. Well,
the problem began. Now, everyone knows that during this period 'sasser' arrived, and so did a bunch of
other nasties and my Windows Update went mad updating (as did Norton and AVG). During this period
Movie Maker 2 ceased to work properly. Everytime, and I mean EVERYTIME I click on either a video
transition or effect, the program crashed. I reformatted my system twice to eliminate system problems,even
loaded it first to eliminate software conflicts. There were none - MM2 continued (and still continues) to crash
when I click on the two features mentioned above. In desperation I called Microsoft's technical support and
spoke at great length with a technician about this. In fairness, under her guidance, several things were tried,
investigated, attempted - all for not. The program still crashes. I received a nice email from the tech and
replied please do not close the ticket - keep trying for a solution to my (and others) problem. I did check the
newsgroups on Microsoft's site and found others having this same problem. The ticket was closed and I
heard nothing back - the program is useless in it's current form. I again emailed Microsoft, to a person
whose email I know - and even though she is not a techie she does understand - and on May 24/04 I
received an email telling me that the techies have been alerted - again - and to expect contact from them. I
was also given the option to phone the tech line - unfortunately I have used up my two freebie calls with this
problem -so- I await - with a program that worked fine until March/April - and am faced with the probability of
having to purchase a similar program - unless the techies find the problem and let me (and the many others)
know