missing screen

  • Thread starter Thread starter rookieinct
  • Start date Start date
R

rookieinct

I am using Microsoft Vista Home Addition and I am a novice. I downloaded a
copy of turbo tax and part of the screens are missing --- no buttons. I have
that problem with other software as well. I know its not Turbotax because it
works just fine on my XP laptop. It's driving me crazy. How do I fix it?
 
rookieinct said:
I am using Microsoft Vista Home Addition and I am a novice. I downloaded
a copy of turbo tax and part of the screens are missing --- no buttons. I
have that problem with other software as well. I know its not Turbotax
because it works just fine on my XP laptop. It's driving me crazy. How do
I fix it?
Click to expand...

Perhaps you have your display resolution set too low and the buttons are
off-screen? What size of monitor do you have? LCD or CRT (old-style big
one)? Laptop or Desktop? If you have a laptop or an LCD monitor, you want
to use the screen's native resolution. Get this from the manual for your
laptop/monitor or post the missing details here.

Change display resolution in Vista:

1. Start Orb>Control Panel>Appearance and Personalization. Click
Personalization and then click Display Settings.

2. Under Resolution, move the slider to the resolution you want and then
click Apply.

Malke
 
rookieinct said:
Thank you, I tried your suggestion but the problem is still there. Any
other ideas?
Click to expand...

Not without more details from you.

The First Question Of Troubleshooting: what changed between the time things
worked and the time they didn't?

How to Post:
http://www.elephantboycomputers.com/page2.html#Usenet
http://support.microsoft.com/default.aspx/kb/555375 - How to Ask a Question

Remember that no one reading your post can see your computer. What is
happening is obviously very clear to you, but you need to describe your
computer, the equipment, etc. so we can help you.

Malke
 
if you can get to the upper right corner of the window, click on the midle button to make it a window instead of full screen.
then stretch the window to make it full screen.




(e-mail address removed)





Thank you, I tried your suggestion but the problem is still there. Any other
ideas?
 
Here is a more detailed account of what's missing. The buttons to go from
page to page are gone. The best way for me to tell you is that the page is
blank where the buttons should be. Not just in Turbotax, but other software
as well. Just a large blank spot. It almost seems like the whole program is
not loading. I know there must be some setting that is not active, I just
can't figure out what it is.

I really appreciate your help
 
Uninstall it for starters.
Then reinstall.

With the reinstall, right-click on the setup.exe file>Properties>
Compatibiliry Tab> Install it in XP SP2 mode.

I've had the same prob(parts missing) with other XP working programs!
 
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