Missing JPEGs Bug/Feature?

  • Thread starter Thread starter Jay Stewart
  • Start date Start date
J

Jay Stewart

I'm using PP 2003 and have created various slides that have embedded
JPEGs in them. When I send these files to recipients who open them with
PP 2000, the portion of the slides where the JPEGs should appear are
blank, displaying only the red cross icon of picture death. The screwy
thing here is that I've also embedded some smaller JPEGs, e.g. corporate
logos, which DO manage to show up for these PP 2000 users although the
larger ones don't. When I send these same PP files to PP XP users, there
is no problem - they can see all the JPEGs.

Is this a known problem? Are there any articles in the KnowledgeBase
that refer? And, yes, Virginia, I have installed all the available
updates for PP 2003.
 
I'm using PP 2003 and have created various slides that have embedded
JPEGs in them. When I send these files to recipients who open them with
PP 2000, the portion of the slides where the JPEGs should appear are
blank, displaying only the red cross icon of picture death. The screwy
thing here is that I've also embedded some smaller JPEGs, e.g. corporate
logos, which DO manage to show up for these PP 2000 users although the
larger ones don't. When I send these same PP files to PP XP users, there
is no problem - they can see all the JPEGs.
Click to expand...

Is there any chance that these are CMYK jpgs? That could be causing
problems. Or there might be additional (EXIF) file info that newer
versions understand but that 2000 doesn't. Perhaps there's "file washer"
software that can strip off the EXIF stuff?

Do the same files cause problems if the PPT2000 users insert them
directly?
And, yes, Virginia, I have installed all the available
updates for PP 2003.
Click to expand...

Good, but really it's the whole Santa Claus thing that has me worried. ;-)
 
[CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]

Hello Jay,

If you want to send me a single slide of the presentation which exhibits
this problem, I would be glad to have out testing department look at it.

Just send it to: "john_a_langhans" at hotmail dot com -
(making the necessary adjustments to make it a valid e-mail address, of
course)

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
 
Steve said:
Is there any chance that these are CMYK jpgs? That could be causing
problems. Or there might be additional (EXIF) file info that newer
versions understand but that 2000 doesn't. Perhaps there's "file washer"
software that can strip off the EXIF stuff?

Do the same files cause problems if the PPT2000 users insert them
directly?




Good, but really it's the whole Santa Claus thing that has me worried. ;-)
Click to expand...
Yep, they are CMYK - what difference does that make. If it does make a
difference, what color spaces are ok for JPEGs - just RGB??

Many thanks for your reply!
 
Steve said:
Is there any chance that these are CMYK jpgs? That could be causing
problems. Or there might be additional (EXIF) file info that newer
versions understand but that 2000 doesn't. Perhaps there's "file washer"
software that can strip off the EXIF stuff?

Do the same files cause problems if the PPT2000 users insert them
directly?




Good, but really it's the whole Santa Claus thing that has me worried. ;-)
Click to expand...
Further to my last reply, Steve, and your other question (that I
temporarily overlooked), if I send the JPEGs to the recipient using PP
2000, he/she has no trouble embedding them into the presentation themselves.
 
Yep, they are CMYK - what difference does that make. If it does make a
difference, what color spaces are ok for JPEGs - just RGB??
Click to expand...

Cool, we may have nailed it. PowerPoint is strictly RGB. At least some
earlier versions have had weird issues with CMYK images. I'd stick with RGB
for all images.
Many thanks for your reply!
Click to expand...

No problem - but please do let us know whether bumping the JPGs to RGB fixes
the problem, 'kay?
 
I had a "red-x" problem once, when the pathname to the file got too
long. Please check the pathname where you saved the file (or the
person to whom you sent the ppt file should check where it is saved).
If you use too many subfolders, then the total path name (e.g.
C.\\temp\temp1\temp2\temp3\temp4.....) may exceed a certain limit
(e.g. 124 or 248 letters??)
Try to save the ppt file in a main folder (e.g. C:\\temp\" and have a
look...
OB
 
I've found the similar problems when I upgraded from NT
4.0 to XP - it appears to somehow be related to 'Exif'
file formats. The colors are 'posterized' - it appears
the edge of the file is not in sync, but is displaced some
amount. Didn't have this problem before.

If I paste into Microsoft PhotoEditor, then copy back or
save, the file is convert to 'JFIF' format and that works
OK. Kinda time consuming, but a work-around. Would like
a Exif to JFIF format converter.

The problem files are sensitive to the scaling once
inserted - many times shrinking by 1% will restore the
correct colors.
 
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