missing/ hidden contacts outlook 2000 sp3

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hello,

One of our users has a windows 2000 machine with outlook 2000 sp3 installed.
When he goes into new message and selects 'to' then selects contacts his
contacts are not visible. They are visible when looking directly into
contacts but not when selecting from a new email , or any kind of email

I have un-installed/ re-installed. Exported contacts/ imported contacts.
Checked and un-checked the address book in contacts properties. Strangely it
works when i log on to the machine with my profile. I am an administrator so
I even gave him local admin rights but still no luck

I (we) have tried everything we can think of but no joy so far

Can any of you Outlook wizards help?!

Thanks

G
 
Hi Goldie,

1st. Select the Contact folder where the contacts are stored.

right mouseclick => Outlook Addressbook > is the flag for "use this folder
as Outlook Addressbook" activated?

If not, activate it and give this Addressbook the name "Actual Contacts".

If it is activated, change also the name to "Actual Contacts".

Now go in Outlook under "Tools/Addressbook/Tools Options" and select for:

Show this Addressbook first" => "Actual Contacts".

Close Outlook, restart Outlook, create a new E-mail and click on "To".

Does this fix the problem?
 
Hi Oliver, thanks for the reply

Unfortunately no it doesn't work. I've tried renaming the contacts and
moving the shown first option too

I'm starting to think it's something to do with his roaming profile because
I've just tried his profile on 2 other PCs and i get the same thing. But if
i log on to those machines with a different profile outlook works ok. Thing
is tho - i already tried creating a completely new profile before and the
problem still happened. I wonder if something on his pc is messing up his
profile? Weird...
 
It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or change your data store or
update your Outlook version or operating system. Use the following steps to
reset the connection. Note that in some instances you may actually have to
remove the Outlook Address Book completely from your Profile, close Outlook,
and then re-add it before you can get it to work.

Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.
 
Hi Russ thanks for the reply

I have tried completely removing the MAPI profile and recreating it. And
just removing the address book and adding it again - or renaming it. I've
even re-installed outlook on the machina and re-applied the service packs

I think it is profile related - thing is I cretaed a completely new profile
for the user and the same thing happened. What do you think?

Russ Valentine said:
It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or change your data store or
update your Outlook version or operating system. Use the following steps to
reset the connection. Note that in some instances you may actually have to
remove the Outlook Address Book completely from your Profile, close Outlook,
and then re-add it before you can get it to work.

Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

--
Russ Valentine
[MVP-Outlook]
Goldie said:
Hello,

One of our users has a windows 2000 machine with outlook 2000 sp3
installed.
When he goes into new message and selects 'to' then selects contacts his
contacts are not visible. They are visible when looking directly into
contacts but not when selecting from a new email , or any kind of email

I have un-installed/ re-installed. Exported contacts/ imported contacts.
Checked and un-checked the address book in contacts properties. Strangely
it
works when i log on to the machine with my profile. I am an administrator
so
I even gave him local admin rights but still no luck

I (we) have tried everything we can think of but no joy so far

Can any of you Outlook wizards help?!

Thanks

G
Click to expand...
Click to expand...
 
State the steps you used to create the new profile. Why did you export and
import Contacts? You may have corrupted the email addresses by doing so, in
which case they would no longer appear in the address book.
--
Russ Valentine
[MVP-Outlook]
Goldie said:
Hi Russ thanks for the reply

I have tried completely removing the MAPI profile and recreating it. And
just removing the address book and adding it again - or renaming it. I've
even re-installed outlook on the machina and re-applied the service packs

I think it is profile related - thing is I cretaed a completely new
profile
for the user and the same thing happened. What do you think?

Russ Valentine said:
It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or change your data store
or
update your Outlook version or operating system. Use the following steps
to
reset the connection. Note that in some instances you may actually have
to
remove the Outlook Address Book completely from your Profile, close
Outlook,
and then re-add it before you can get it to work.

Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders
you
want the OAB to display, choose "Properties", go to the Outlook Address
Book
tab and check the "Show this folder as an E-mail address book" box. You
may
also need to go to Tools > Options > Addressing Tab and choose to show
your
Contacts folder.

--
Russ Valentine
[MVP-Outlook]
Goldie said:
Hello,

One of our users has a windows 2000 machine with outlook 2000 sp3
installed.
When he goes into new message and selects 'to' then selects contacts
his
contacts are not visible. They are visible when looking directly into
contacts but not when selecting from a new email , or any kind of email

I have un-installed/ re-installed. Exported contacts/ imported
contacts.
Checked and un-checked the address book in contacts properties.
Strangely
it
works when i log on to the machine with my profile. I am an
administrator
so
I even gave him local admin rights but still no luck

I (we) have tried everything we can think of but no joy so far

Can any of you Outlook wizards help?!

Thanks

G
Click to expand...
Click to expand...
Click to expand...
 
With outlook closed - go into control panel > mail > profiles > remove

Open outlook > create new profile > check address book settings are correct

check contacts > yes they are there

create new mail > to field > contacts > not visible...

I exported the contacts to a .pst and imported them again because I thought
that it could be the cause of the problem. Even if I start completely afresh
with out any contacts and create a new contact the same thing happens

Any thoughts on it being his profile?

cheers

Russ Valentine said:
State the steps you used to create the new profile. Why did you export and
import Contacts? You may have corrupted the email addresses by doing so, in
which case they would no longer appear in the address book.
--
Russ Valentine
[MVP-Outlook]
Goldie said:
Hi Russ thanks for the reply

I have tried completely removing the MAPI profile and recreating it. And
just removing the address book and adding it again - or renaming it. I've
even re-installed outlook on the machina and re-applied the service packs

I think it is profile related - thing is I cretaed a completely new
profile
for the user and the same thing happened. What do you think?

Russ Valentine said:
It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or change your data store
or
update your Outlook version or operating system. Use the following steps
to
reset the connection. Note that in some instances you may actually have
to
remove the Outlook Address Book completely from your Profile, close
Outlook,
and then re-add it before you can get it to work.

Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders
you
want the OAB to display, choose "Properties", go to the Outlook Address
Book
tab and check the "Show this folder as an E-mail address book" box. You
may
also need to go to Tools > Options > Addressing Tab and choose to show
your
Contacts folder.

--
Russ Valentine
[MVP-Outlook]
Hello,

One of our users has a windows 2000 machine with outlook 2000 sp3
installed.
When he goes into new message and selects 'to' then selects contacts
his
contacts are not visible. They are visible when looking directly into
contacts but not when selecting from a new email , or any kind of email

I have un-installed/ re-installed. Exported contacts/ imported
contacts.
Checked and un-checked the address book in contacts properties.
Strangely
it
works when i log on to the machine with my profile. I am an
administrator
so
I even gave him local admin rights but still no luck

I (we) have tried everything we can think of but no joy so far

Can any of you Outlook wizards help?!

Thanks

G
Click to expand...
Click to expand...
Click to expand...
 
Are you sure the profile is completely unique? Have you checked to make sure
the electronic addresses are resolved? If so, then this is more likely an
issue with Exchange than Outlook.
--
Russ Valentine
[MVP-Outlook]
Goldie said:
With outlook closed - go into control panel > mail > profiles > remove

Open outlook > create new profile > check address book settings are
correct

check contacts > yes they are there

create new mail > to field > contacts > not visible...

I exported the contacts to a .pst and imported them again because I
thought
that it could be the cause of the problem. Even if I start completely
afresh
with out any contacts and create a new contact the same thing happens

Any thoughts on it being his profile?

cheers

Russ Valentine said:
State the steps you used to create the new profile. Why did you export
and
import Contacts? You may have corrupted the email addresses by doing so,
in
which case they would no longer appear in the address book.
--
Russ Valentine
[MVP-Outlook]
Goldie said:
Hi Russ thanks for the reply

I have tried completely removing the MAPI profile and recreating it.
And
just removing the address book and adding it again - or renaming it.
I've
even re-installed outlook on the machina and re-applied the service
packs

I think it is profile related - thing is I cretaed a completely new
profile
for the user and the same thing happened. What do you think?

:

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or change your data
store
or
update your Outlook version or operating system. Use the following
steps
to
reset the connection. Note that in some instances you may actually
have
to
remove the Outlook Address Book completely from your Profile, close
Outlook,
and then re-add it before you can get it to work.

Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders
you
want the OAB to display, choose "Properties", go to the Outlook
Address
Book
tab and check the "Show this folder as an E-mail address book" box.
You
may
also need to go to Tools > Options > Addressing Tab and choose to show
your
Contacts folder.

--
Russ Valentine
[MVP-Outlook]
Hello,

One of our users has a windows 2000 machine with outlook 2000 sp3
installed.
When he goes into new message and selects 'to' then selects contacts
his
contacts are not visible. They are visible when looking directly
into
contacts but not when selecting from a new email , or any kind of
email

I have un-installed/ re-installed. Exported contacts/ imported
contacts.
Checked and un-checked the address book in contacts properties.
Strangely
it
works when i log on to the machine with my profile. I am an
administrator
so
I even gave him local admin rights but still no luck

I (we) have tried everything we can think of but no joy so far

Can any of you Outlook wizards help?!

Thanks

G
Click to expand...
Click to expand...
Click to expand...
 
The global address list is resolved fine - it is just his contacts stored in
outlook that aren't visible. All other users are fine (about 100). We've
never seen this happen before

Even if I turn off his roaming profile in AD > move and rename his local
profile > log off > log on again > so completely new windows profile for the
user > open outlook again > create the MAPI profile > it still happens!

Totally confused... :/

Russ Valentine said:
Are you sure the profile is completely unique? Have you checked to make sure
the electronic addresses are resolved? If so, then this is more likely an
issue with Exchange than Outlook.
--
Russ Valentine
[MVP-Outlook]
Goldie said:
With outlook closed - go into control panel > mail > profiles > remove

Open outlook > create new profile > check address book settings are
correct

check contacts > yes they are there

create new mail > to field > contacts > not visible...

I exported the contacts to a .pst and imported them again because I
thought
that it could be the cause of the problem. Even if I start completely
afresh
with out any contacts and create a new contact the same thing happens

Any thoughts on it being his profile?

cheers

Russ Valentine said:
State the steps you used to create the new profile. Why did you export
and
import Contacts? You may have corrupted the email addresses by doing so,
in
which case they would no longer appear in the address book.
--
Russ Valentine
[MVP-Outlook]
Hi Russ thanks for the reply

I have tried completely removing the MAPI profile and recreating it.
And
just removing the address book and adding it again - or renaming it.
I've
even re-installed outlook on the machina and re-applied the service
packs

I think it is profile related - thing is I cretaed a completely new
profile
for the user and the same thing happened. What do you think?

:

It is not unusual for the Outlook Address Book to “lose track†of the
connection to its Contacts Folder when you move or change your data
store
or
update your Outlook version or operating system. Use the following
steps
to
reset the connection. Note that in some instances you may actually
have
to
remove the Outlook Address Book completely from your Profile, close
Outlook,
and then re-add it before you can get it to work.

Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders
you
want the OAB to display, choose "Properties", go to the Outlook
Address
Book
tab and check the "Show this folder as an E-mail address book" box.
You
may
also need to go to Tools > Options > Addressing Tab and choose to show
your
Contacts folder.

--
Russ Valentine
[MVP-Outlook]
Hello,

One of our users has a windows 2000 machine with outlook 2000 sp3
installed.
When he goes into new message and selects 'to' then selects contacts
his
contacts are not visible. They are visible when looking directly
into
contacts but not when selecting from a new email , or any kind of
email

I have un-installed/ re-installed. Exported contacts/ imported
contacts.
Checked and un-checked the address book in contacts properties.
Strangely
it
works when i log on to the machine with my profile. I am an
administrator
so
I even gave him local admin rights but still no luck

I (we) have tried everything we can think of but no joy so far

Can any of you Outlook wizards help?!

Thanks

G
Click to expand...
Click to expand...
Click to expand...
 
By "stored in Outlook" I assume you mean the Exchange mailbox, right? The
fact that you are using roaming profiles and a version of Outlook that may
not be fully compatible with your version of Exchange adds other variables.
The solution I posted has always worked when the issue is confined to
Outlook.
--
Russ Valentine
[MVP-Outlook]
Goldie said:
The global address list is resolved fine - it is just his contacts stored
in
outlook that aren't visible. All other users are fine (about 100). We've
never seen this happen before

Even if I turn off his roaming profile in AD > move and rename his local
profile > log off > log on again > so completely new windows profile for
the
user > open outlook again > create the MAPI profile > it still happens!

Totally confused... :/

Russ Valentine said:
Are you sure the profile is completely unique? Have you checked to make
sure
the electronic addresses are resolved? If so, then this is more likely an
issue with Exchange than Outlook.
--
Russ Valentine
[MVP-Outlook]
Goldie said:
With outlook closed - go into control panel > mail > profiles > remove

Open outlook > create new profile > check address book settings are
correct

check contacts > yes they are there

create new mail > to field > contacts > not visible...

I exported the contacts to a .pst and imported them again because I
thought
that it could be the cause of the problem. Even if I start completely
afresh
with out any contacts and create a new contact the same thing happens

Any thoughts on it being his profile?

cheers

:

State the steps you used to create the new profile. Why did you export
and
import Contacts? You may have corrupted the email addresses by doing
so,
in
which case they would no longer appear in the address book.
--
Russ Valentine
[MVP-Outlook]
Hi Russ thanks for the reply

I have tried completely removing the MAPI profile and recreating it.
And
just removing the address book and adding it again - or renaming it.
I've
even re-installed outlook on the machina and re-applied the service
packs

I think it is profile related - thing is I cretaed a completely new
profile
for the user and the same thing happened. What do you think?

:

It is not unusual for the Outlook Address Book to “lose track†of
the
connection to its Contacts Folder when you move or change your data
store
or
update your Outlook version or operating system. Use the following
steps
to
reset the connection. Note that in some instances you may actually
have
to
remove the Outlook Address Book completely from your Profile, close
Outlook,
and then re-add it before you can get it to work.

Go to Tools > Services. Make sure the Outlook Address Book service
is
listed. If not, add it. Next, R click on the Contact folder or
folders
you
want the OAB to display, choose "Properties", go to the Outlook
Address
Book
tab and check the "Show this folder as an E-mail address book" box.
You
may
also need to go to Tools > Options > Addressing Tab and choose to
show
your
Contacts folder.

--
Russ Valentine
[MVP-Outlook]
Hello,

One of our users has a windows 2000 machine with outlook 2000 sp3
installed.
When he goes into new message and selects 'to' then selects
contacts
his
contacts are not visible. They are visible when looking directly
into
contacts but not when selecting from a new email , or any kind of
email

I have un-installed/ re-installed. Exported contacts/ imported
contacts.
Checked and un-checked the address book in contacts properties.
Strangely
it
works when i log on to the machine with my profile. I am an
administrator
so
I even gave him local admin rights but still no luck

I (we) have tried everything we can think of but no joy so far

Can any of you Outlook wizards help?!

Thanks

G
Click to expand...
Click to expand...
Click to expand...
 
Sorry yes I mean the exchange mailbox. It's Exchange 2003 sp2

I think I'll re-create his windows profile again...

Thanks for your help Russ

G

Russ Valentine said:
By "stored in Outlook" I assume you mean the Exchange mailbox, right? The
fact that you are using roaming profiles and a version of Outlook that may
not be fully compatible with your version of Exchange adds other variables.
The solution I posted has always worked when the issue is confined to
Outlook.
--
Russ Valentine
[MVP-Outlook]
Goldie said:
The global address list is resolved fine - it is just his contacts stored
in
outlook that aren't visible. All other users are fine (about 100). We've
never seen this happen before

Even if I turn off his roaming profile in AD > move and rename his local
profile > log off > log on again > so completely new windows profile for
the
user > open outlook again > create the MAPI profile > it still happens!

Totally confused... :/

Russ Valentine said:
Are you sure the profile is completely unique? Have you checked to make
sure
the electronic addresses are resolved? If so, then this is more likely an
issue with Exchange than Outlook.
--
Russ Valentine
[MVP-Outlook]
With outlook closed - go into control panel > mail > profiles > remove

Open outlook > create new profile > check address book settings are
correct

check contacts > yes they are there

create new mail > to field > contacts > not visible...

I exported the contacts to a .pst and imported them again because I
thought
that it could be the cause of the problem. Even if I start completely
afresh
with out any contacts and create a new contact the same thing happens

Any thoughts on it being his profile?

cheers

:

State the steps you used to create the new profile. Why did you export
and
import Contacts? You may have corrupted the email addresses by doing
so,
in
which case they would no longer appear in the address book.
--
Russ Valentine
[MVP-Outlook]
Hi Russ thanks for the reply

I have tried completely removing the MAPI profile and recreating it.
And
just removing the address book and adding it again - or renaming it.
I've
even re-installed outlook on the machina and re-applied the service
packs

I think it is profile related - thing is I cretaed a completely new
profile
for the user and the same thing happened. What do you think?

:

It is not unusual for the Outlook Address Book to “lose track†of
the
connection to its Contacts Folder when you move or change your data
store
or
update your Outlook version or operating system. Use the following
steps
to
reset the connection. Note that in some instances you may actually
have
to
remove the Outlook Address Book completely from your Profile, close
Outlook,
and then re-add it before you can get it to work.

Go to Tools > Services. Make sure the Outlook Address Book service
is
listed. If not, add it. Next, R click on the Contact folder or
folders
you
want the OAB to display, choose "Properties", go to the Outlook
Address
Book
tab and check the "Show this folder as an E-mail address book" box.
You
may
also need to go to Tools > Options > Addressing Tab and choose to
show
your
Contacts folder.

--
Russ Valentine
[MVP-Outlook]
Hello,

One of our users has a windows 2000 machine with outlook 2000 sp3
installed.
When he goes into new message and selects 'to' then selects
contacts
his
contacts are not visible. They are visible when looking directly
into
contacts but not when selecting from a new email , or any kind of
email

I have un-installed/ re-installed. Exported contacts/ imported
contacts.
Checked and un-checked the address book in contacts properties.
Strangely
it
works when i log on to the machine with my profile. I am an
administrator
so
I even gave him local admin rights but still no luck

I (we) have tried everything we can think of but no joy so far

Can any of you Outlook wizards help?!

Thanks

G
Click to expand...
Click to expand...
Click to expand...
 
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