Missing contats in mail merges since upgrading to Office 2007

  • Thread starter Thread starter LoRi
  • Start date Start date
L

LoRi

I am working with files that I merged without problems before upgrading to
Office 2007, but now any new contacts that I have added to my Outlook address
books are not showing up in the box for "select recipients." Did something
get misconfigured during the upgrade?
 
are you using the contacts folder as the source for the merge? word has the
ability to cache the contacts and the cache will not be updated. If you
start a new merge from scratch using outlook's tools, mail merge menu, it
should use all contacts.









** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **
 
I am not using the default contacts folder, but another sub-folder that I
have created. The document is from Publisher, not Word.
 
Are you certain that you configured your Outlook Address Book Service
correctly after you "upgraded" to Outlook 2007? You must do so for each new
version of Outlook. How did you migrate your data to the new version?
There's only one way to do it correctly and lots of ways to do it wrong.
 
Someone from our administration did it, and I don't think she knows a lot
about it. I exported everything to a csv file & she imported it back into
the new software, but I don't know the steps she took. I'd be glad to start
over if you will walk me through.

Russ Valentine said:
Are you certain that you configured your Outlook Address Book Service
correctly after you "upgraded" to Outlook 2007? You must do so for each new
version of Outlook. How did you migrate your data to the new version?
There's only one way to do it correctly and lots of ways to do it wrong.
--
Russ Valentine
[MVP-Outlook]
LoRi said:
I am not using the default contacts folder, but another sub-folder that I
have created. The document is from Publisher, not Word.
Click to expand...
Click to expand...
 
Oh, ouch. Exporting and importing are are guaranteed way to corrupt your
data, especially when done through a different file format.
Instructions on how to do this properly are posted here daily. Take a look
at these pages for info on Outlook data backup or transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx
--
Russ Valentine
[MVP-Outlook]
LoRi said:
Someone from our administration did it, and I don't think she knows a lot
about it. I exported everything to a csv file & she imported it back into
the new software, but I don't know the steps she took. I'd be glad to
start
over if you will walk me through.

Russ Valentine said:
Are you certain that you configured your Outlook Address Book Service
correctly after you "upgraded" to Outlook 2007? You must do so for each
new
version of Outlook. How did you migrate your data to the new version?
There's only one way to do it correctly and lots of ways to do it wrong.
--
Russ Valentine
[MVP-Outlook]
LoRi said:
I am not using the default contacts folder, but another sub-folder that
I
have created. The document is from Publisher, not Word.

:

are you using the contacts folder as the source for the merge? word
has
the
ability to cache the contacts and the cache will not be updated. If
you
start a new merge from scratch using outlook's tools, mail merge menu,
it
should use all contacts.









** Please include your Outlook version, Account type, and Windows
Version
when requesting assistance **




I am working with files that I merged without problems before
upgrading
to
Office 2007, but now any new contacts that I have added to my
Outlook
address
books are not showing up in the box for "select recipients." Did
something
get misconfigured during the upgrade?
Click to expand...
Click to expand...
Click to expand...
 
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