Missing contacts when creating a new mail

[Lasse]

Hi

I don't quit how to explain my problem

I have just installed a new computer to one of our users and Office 2003 was
installed unattedned with a .MST file and a Exchange profile.
All the contacts are available when opening contacts directly from Outlook
but if the user wants to create a new mail and select an address from
contacts the "Contacts" is missing?
If I right click on "Contacts" in Outlook and select "Properties" I can't
select "Contacts" to be shown in Outlook addressbook.

I hope this makes sense and somebody can help me.

/Lasse

 

[Diane Poremsky [MVP]]

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
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newsreader to msnews.microsoft.com.

 

[Lasse]

Hi Diane

It's greyed out and there is no address book when checking "Tools | Email
Accounts, choose View or change existing directories or address book"
I assume the problem occurs because I use the Outlook profile I created and
something is missing.

If I manually adds the address book everything works perfectly.

/Lasse

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi

I don't quit how to explain my problem

I have just installed a new computer to one of our users and Office 2003
was
installed unattedned with a .MST file and a Exchange profile.
All the contacts are available when opening contacts directly from Outlook
but if the user wants to create a new mail and select an address from
contacts the "Contacts" is missing?
If I right click on "Contacts" in Outlook and select "Properties" I can't
select "Contacts" to be shown in Outlook addressbook.

I hope this makes sense and somebody can help me.

/Lasse

 

[Diane Poremsky [MVP]]

You'll need to make a new profile then.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane

It's greyed out and there is no address book when checking "Tools | Email
Accounts, choose View or change existing directories or address book"
I assume the problem occurs because I use the Outlook profile I created
and
something is missing.

If I manually adds the address book everything works perfectly.

/Lasse

If you have Contacts in the Contacts folder but they are not accessible
when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories
or
address book. Is the Outlook Address Book present? If it isn't listed,
add
it and close and restart Outlook. If it is listed, then remove it and
close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need
to
make a new profile as you can't add the Outlook Address Book service due
to
a bug.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Hi

I don't quit how to explain my problem

I have just installed a new computer to one of our users and Office
2003
was
installed unattedned with a .MST file and a Exchange profile.
All the contacts are available when opening contacts directly from
Outlook
but if the user wants to create a new mail and select an address from
contacts the "Contacts" is missing?
If I right click on "Contacts" in Outlook and select "Properties" I
can't
select "Contacts" to be shown in Outlook addressbook.

I hope this makes sense and somebody can help me.

/Lasse