Missing contacts after Windows 7 clean install

  • Thread starter Thread starter ordnance1
  • Start date Start date
O

ordnance1

I did a clean install of windows 7 and reinstalled Office 2007 (prior to the
install I copied my outlook pst file to an external drive). After
reinstalling office I opened Outlook and imported my outlook pst file and I
got everything back (emails, calendar events) but not my contacts. What have
I missed?
 
Where are they missing from?

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out... you'll need to make a new profile as you can't add
the Outlook Address Book service due to a bug.

Import is bad, just open the old pst in the new profile.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205
 
I have a similar problem after a Windows 7 clean install. I opened the .pst
file. The e-mail is there. The contacts folder contents show up under
contacts.

I have enabled the Contacts folder to be an Outlook address book but that
doesn't help. Outlook tells me that it cannot display the address book when
I try to open the address book.

Is there anything else I should try?

Diane Poremsky said:
Where are they missing from?

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out... you'll need to make a new profile as you can't add
the Outlook Address Book service due to a bug.

Import is bad, just open the old pst in the new profile.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

ordnance1 said:
I did a clean install of windows 7 and reinstalled Office 2007 (prior to
the install I copied my outlook pst file to an external drive). After
reinstalling office I opened Outlook and imported my outlook pst file and
I got everything back (emails, calendar events) but not my contacts. What
have I missed?
Click to expand...
Click to expand...
 
I have a similar problem after a Windows 7 clean install. I opened the .pst
file. The e-mail is there. The contacts folder contents show up under
contacts.

I have enabled the Contacts folder to be an Outlook address book but that
doesn't help. Outlook tells me that it cannot display the address book when
I try to open the address book.

Is there anything else I should try?
Click to expand...

Outlook version?
 
Did you import an old pst into a new profile or open the old pst in the new
profile? (Open old pst in new profile is the proper way.)

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

Vicky K said:
I have a similar problem after a Windows 7 clean install. I opened the
.pst
file. The e-mail is there. The contacts folder contents show up under
contacts.

I have enabled the Contacts folder to be an Outlook address book but that
doesn't help. Outlook tells me that it cannot display the address book
when
I try to open the address book.

Is there anything else I should try?

Diane Poremsky said:
Where are they missing from?

If you have Contacts in the Contacts folder but they are not accessible
when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book is checked?

If this is grayed out... you'll need to make a new profile as you can't
add
the Outlook Address Book service due to a bug.

Import is bad, just open the old pst in the new profile.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

ordnance1 said:
I did a clean install of windows 7 and reinstalled Office 2007 (prior
to
the install I copied my outlook pst file to an external drive). After
reinstalling office I opened Outlook and imported my outlook pst file
and
I got everything back (emails, calendar events) but not my contacts.
What
have I missed?
Click to expand...
Click to expand...
Click to expand...
 
I have sort of the same problem. I have a clean install of Windows 7 and
using Outlook 2007, but want to have a fresh Outlook file but need the
Contact list. I have the old *.pst file and that shows up OK, but I can't
seem to find my Contact list in that file. Help.
Thank you
 
pestocat said:
I have sort of the same problem. I have a clean install of Windows 7 and
using Outlook 2007, but want to have a fresh Outlook file but need the
Contact list. I have the old *.pst file and that shows up OK, but I can't
seem to find my Contact list in that file. Help.
Thank you
Click to expand...

Look in Contacts - you will probably see two Contacts - the top one the
empty default list and the second one the contact folder in the opened pst
file...
 
Gordon,
Thank you very much. I found the list in Contacts. Then what to do! I did a
rt-clk on the Contacts list and selected Properties and then checked "Show
this folder as an e-mail Address Book". Then there is. Thank you Gordon.
 
pestocat said:
Gordon,
Thank you very much. I found the list in Contacts. Then what to do! I did
a rt-clk on the Contacts list and selected Properties and then checked
"Show this folder as an e-mail Address Book". Then there is. Thank you
Gordon.
Click to expand...

YW!
 
Thank you very much. I found the list in Contacts. Then what to do! I did a
rt-clk on the Contacts list and selected Properties and then checked "Show
this folder as an e-mail Address Book". Then there is. Thank you Gordon.
Click to expand...

Consider copying the old contacts to the new default Contacts folder. Open
the old Contacts folder, press Ctrl+A to select all of the contacts, then
right-click and drag the selection to the new Contacts folder. Release the
mouse button and choose Copy. Then close the old PST by right-clicking its
root and choosing Close.
 
This is really annoying. Microsoft Oulook 2007 contacts are not visible in
Windows 7 Fax and Scan address book even after doing everything you have
suggested. I have opened the old .pst file instead of importing it which
enabled the option to choose Contacts as an address book under Properties.
However, the check box reverted to grey after a couple of times I opened
Outlook. Even before it turned grey again, the contacts were not visible in
the Address book. More damning is the fact that I added another Contact group
to the Address Book and it does not show up anywhere.

Could it be that Microsoft designed and developed software does not work
with their own Windows 7?
 
What did work is that I had to open Outlook select the properties of
contacts groups (family, work ect.) and click on Outlook Address Tab then
put a check in the box to Show this folder as an e-mail Address Book.
 
I am looking for a solution to this problem too. If you have come across a
solution, please let me know and I will do the same.

 
You wrote: If this is grayed out... you'll need to make a new profile as you
can't add the Outlook Address Book service due to a bug.

Is there any chance that somebody has already repaired this bug? I made
Windows migration to have all settings as in old computer but because of this
bug I must made again all setting in Outlook from beginning. It's crazy...
HELP!

Victor

Diane Poremsky said:
Where are they missing from?

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out... you'll need to make a new profile as you can't add
the Outlook Address Book service due to a bug.

Import is bad, just open the old pst in the new profile.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

ordnance1 said:
I did a clean install of windows 7 and reinstalled Office 2007 (prior to
the install I copied my outlook pst file to an external drive). After
reinstalling office I opened Outlook and imported my outlook pst file and
I got everything back (emails, calendar events) but not my contacts. What
have I missed?
Click to expand...
Click to expand...
 
No. The bug has not been fixed.
If you migrate data properly, you won't run into this problem.
--
Russ Valentine
Victor said:
You wrote: If this is grayed out... you'll need to make a new profile as
you
can't add the Outlook Address Book service due to a bug.

Is there any chance that somebody has already repaired this bug? I made
Windows migration to have all settings as in old computer but because of
this
bug I must made again all setting in Outlook from beginning. It's crazy...
HELP!

Victor

Diane Poremsky said:
Where are they missing from?

If you have Contacts in the Contacts folder but they are not accessible
when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book is checked?

If this is grayed out... you'll need to make a new profile as you can't
add
the Outlook Address Book service due to a bug.

Import is bad, just open the old pst in the new profile.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

ordnance1 said:
I did a clean install of windows 7 and reinstalled Office 2007 (prior
to
the install I copied my outlook pst file to an external drive). After
reinstalling office I opened Outlook and imported my outlook pst file
and
I got everything back (emails, calendar events) but not my contacts.
What
have I missed?
Click to expand...
Click to expand...
Click to expand...
 
Russ,

Please list the steps to migrate data correctly. thanks.
--
cole


Russ Valentine said:
No. The bug has not been fixed.
If you migrate data properly, you won't run into this problem.
--
Russ Valentine
Victor said:
You wrote: If this is grayed out... you'll need to make a new profile as
you
can't add the Outlook Address Book service due to a bug.

Is there any chance that somebody has already repaired this bug? I made
Windows migration to have all settings as in old computer but because of
this
bug I must made again all setting in Outlook from beginning. It's crazy...
HELP!

Victor

Diane Poremsky said:
Where are they missing from?

If you have Contacts in the Contacts folder but they are not accessible
when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book is checked?

If this is grayed out... you'll need to make a new profile as you can't
add
the Outlook Address Book service due to a bug.

Import is bad, just open the old pst in the new profile.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

I did a clean install of windows 7 and reinstalled Office 2007 (prior
to
the install I copied my outlook pst file to an external drive). After
reinstalling office I opened Outlook and imported my outlook pst file
and
I got everything back (emails, calendar events) but not my contacts.
What
have I missed?
Click to expand...
Click to expand...

.
Click to expand...
 
cragland92024 said:
Russ,

Please list the steps to migrate data correctly. thanks.
Click to expand...

How to backup and restore Outlook

http://www.howto-outlook.com/howto/backupandrestore.htm
http://www.slipstick.com/config/backup.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

There is out-dated information on some of these pages, specifically with
regard to Outlook 2003 and 2007.

The main points to note:
1. Do NOT use the import/export function to move Outlook data from one
version to another - all you need to do is to copy the pst file, with
Outlook closed.

2. Do NOT paste the copied pst file into the default location - paste into
(for example) your Documents folder and then do File-Open-Outlook Data File
within Outlook.
 
Well, my friend and I came up with a work-around. He has his contacts
organized in categories within the contacts folder. So in the left
folder-list panel, we would create a new category for the first old category
ie new='friends1', old='friends'. Then click on 'friends', Ctrl 'A' the
contacts and drag them into 'friends1'. Remove 'friends' and move on to the
next.

In each case, we tested with a new message, clicking on the 'To' button, and
contact names would show up.

Now we were not done yet. Because we had sync'd outlook several time with
Dmailer software as well as dropping several .pst files in default local, the
'contact' code couldn't decide which was the default email for the contact
even-though they were the same, so it creates a drop down list in email box
on the contact form. We had to select the email in order to 'set it'.

After that, all the email addresses appeared in the Address Book. Its seem
a little convoluted but it worked and requires not too much effort - you kind
of get into a rhythm.

FYI: I dropped this fix in ". . . e-mail Address Book" is greyed out as well.
--
cole


--
cole


cragland92024 said:
Russ,

Please list the steps to migrate data correctly. thanks.
--
cole


Russ Valentine said:
No. The bug has not been fixed.
If you migrate data properly, you won't run into this problem.
--
Russ Valentine
Victor said:
You wrote: If this is grayed out... you'll need to make a new profile as
you
can't add the Outlook Address Book service due to a bug.

Is there any chance that somebody has already repaired this bug? I made
Windows migration to have all settings as in old computer but because of
this
bug I must made again all setting in Outlook from beginning. It's crazy...
HELP!

Victor

:

Where are they missing from?

If you have Contacts in the Contacts folder but they are not accessible
when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book.
Is
the box to enable as email address book is checked?

If this is grayed out... you'll need to make a new profile as you can't
add
the Outlook Address Book service due to a bug.

Import is bad, just open the old pst in the new profile.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

I did a clean install of windows 7 and reinstalled Office 2007 (prior
to
the install I copied my outlook pst file to an external drive). After
reinstalling office I opened Outlook and imported my outlook pst file
and
I got everything back (emails, calendar events) but not my contacts.
What
have I missed?
Click to expand...

.
Click to expand...
Click to expand...
 
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