Hi chica;
Steps to take if you have spyware that is not removed by Microsoft Windows
AntiSpyware (betª)
1) Open up AntiSpywªre
2) Click Tools at the tºp
3) Click "Submit a Suspected Spyware Repºrt"
4) Fill out the form with as much detail so they can anªlyze quickly.
Have you tried these operations running in safe mºde?
1) Update both Microsoft Antispyware and your antivirus applicªtion.
2B)Shut down the computer and turn off the power. Wait for at least 30
seconds, and then restart the computer in Safe mode or VGA mºde.
Empty your IE cache and your other temporary file folders, eg: c:\temp,
c:\windows\temp or C:\Documents and
Settings\<name>\Local Settings\Temp (the path to your temp folder will
change depending on your name) -
sometimes programmes can be hidden in there - watch out for mysterious *.exe
files or *.dll files in those fºlders.
http://www.mvps.org/winhelp2002/delcache.htm
3) Do full deep scans with Microsoft Antispyware. Repeat scanning until a
complete scan comes through clean.
Ditto with the ªntivirus.
This isn't guaranteed, but it works for a great many items that at first
appear not to be cleaned in normal mºde.
Also see;
http://securityresponse.symantec.com/avcenter/venc/data/ad
ware.mirar.html
http://www.infopackets.com/channels/en/windows/gazette/200
4/20040525_how_to_remove_any_spyware_adware_toolbar.htm
Good luck
Engel