Hi Kueenb;
Steps to take if you have spyware that is not removed by
Microsoft Windows AntiSpyware (betª)
1) Open up AntiSpywªre
2) Click Tools at the tºp
3) Click "Submit a Suspected Spyware Repºrt"
4) Fill out the form with as much detail so they can
anªlyze quickly.
Have you tried these operations running in safe mºde?
1) Update both Microsoft Antispyware and your antivirus
applicªtion.
2B)Shut down the computer and turn off the power. Wait
for at least 30 seconds, and then restart the computer in
Safe mode or VGA mºde.
Empty your IE cache and your other temporary file
folders, eg: c:\temp, c:\windows\temp or C:\Documents and
Settings\<name>\Local Settings\Temp (the path to your
temp folder will change depending on your name) -
sometimes programmes can be hidden in there - watch out
for mysterious *.exe files or *.dll files in those
fºlders.
http://www.mvps.org/winhelp2002/delcache.htm
3) Do full deep scans with Microsoft Antispyware. Repeat
scanning until a complete scan comes through clean.
Ditto with the ªntivirus.
This isn't guaranteed, but it works for a great many
items that at first appear not to be cleaned in normal
mºde.
http://securityresponse.symantec.com/avcenter/venc/data/ad
ware.mirar.html
http://www.infopackets.com/channels/en/windows/gazette/200
4/20040525_how_to_remove_any_spyware_adware_toolbar.htm
Good luck
Engel
