Hi Wolf,
Thank you for the supplemental information.
From 2 system event logs and 5 application event logs, I found that the
below system event log and application logs might be related to your
problem.
Event type: Error
Event source: Serial
Event category: none
Event ID: 36
Date: 8/16/2004 (and every startup since The Problem}
Description:
While validating that \Device\Serial0 was really a serial
port, the contents of the divisor latch register was
identical to the interrupt enable and the receive
registers. The device is assumed not to be a serial port
and will be deleted.
Data:
0000: 00 00 08 00 02 00 56 00 ......V.
0008: 00 00 00 00 24 00 06 c0 ....$..A(' diacritical over
the A)
0010: 3e 00 00 00 00 00 00 00 >.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: e8 03 00 00 00 00 00 00 e.......(' diacritical over
the e)
Event type: error
Event source: rasctrs
Event ID: 2001
Description:
The description for Event ID (2001) in Source (rasctrs)
cannot be found. The local computer may not have the
necessary registry information or message DLL files to
display messages from a remote computer. The following
information is part of the event: The event log file is
corrupt..
The system event log shows that it cannot find the serial port, while the
application event log shows that it cannot find rasctrs.dll or its related
files. Rasctrs.dll is the component for RAS.
As it seems the system files are missing or corrupted and you want to solve
the problem as soon as possible. Please understand time is needed to
further isolate the files caused the problem. An easier way is to repair
Windows 2000. It will reload the system files from the setup CD and inherit
the origional settings and configuration.
To perform a reparation (in-place upgrade) of Windows 2000:
1. Insert the Windows 2000 Setup CD into the CD-ROM drive, start the
computer, and then press a key to start from the CD-ROM.
2. On the Windows 2000 Setup screen, press ENTER to run the "To set up
Windows 2000 now, press Enter" command.
3. Click Accept to accept the License Agreement.
4. Setup should now detect your installation. NOTE: If the Setup program
does not detect a previous installation but just continues to the
partitioning screen, there is a problem. An in-place upgrade may not be
possible.
5. When you are prompted to repair the existing Windows 2000 installation,
press R. Windows 2000 Setup performs an in-place upgrade of the existing
installation. Note that you might lose some of your customized settings for
the system files.
For additional information about the repair processes, click the following
article numbers to view the articles in the Microsoft Knowledge Base:
292175 How to Perform an In-Place Upgrade of Windows 2000
http://support.microsoft.com/?id=292175
I hope it can solve the problem quickly.
Have a nice day!
Thanks & Regards,
Feng Mao [MSFT], MCSE
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Content-Class: urn:content-classes:message
| From: "Wolf" <
[email protected]>
| Sender: "Wolf" <
[email protected]>
| References: <
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
| Subject: RE: Microstaff installation chaos!
| Date: Mon, 16 Aug 2004 13:04:15 -0700
| Lines: 773
| Message-ID: <
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Thread-Index: AcSDzDT08XAvdLChTO6Uaj0QPgDdaw==
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Newsgroups: microsoft.public.win2000.applications
| Path: cpmsftngxa06.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.win2000.applications:15020
| NNTP-Posting-Host: tk2msftngxa12.phx.gbl 10.40.1.164
| X-Tomcat-NG: microsoft.public.win2000.applications
|
| Hello,
|
| I backed up the registry, and have not yet solved the
| problem. I have 2 events from the System Log, as follows:
|
| Event type: Error
| Event source: Serial
| Event category: none
| Event ID: 36
| Date: 8/16/2004 (and every startup since The Problem}
|
| Description:
| While validating that \Device\Serial0 was really a serial
| port, the contents of the divisor latch register was
| identical to the interrupt enable and the receive
| registers. The device is assumed not to be a serial port
| and will be deleted.
|
| Data:
| 0000: 00 00 08 00 02 00 56 00 ......V.
| 0008: 00 00 00 00 24 00 06 c0 ....$..A(' diacritical over
| the A)
| 0010: 3e 00 00 00 00 00 00 00 >.......
| 0018: 00 00 00 00 00 00 00 00 ........
| 0020: 00 00 00 00 00 00 00 00 ........
| 0028: e8 03 00 00 00 00 00 00 e.......(' diacritical over
| the e)
|
| Event type: error
| Event source: server
| Event category: none
| Event ID: 2506
| Date: (same as above)
|
| Description:
| The value named IRPStackSize in the server's Registry key
| LanmanServer/Parameters was invalid. The was ignored, and
| processing continued.
|
| Data:
| 0000: 57 00 00 00 W...
|
| Additionally, 5 Events from Application Log:
|
| Event type: error
| Event source: PerfDisk
| Event ID: 1000
|
| Description:
| Unable to open the Disk performance object. Status code
| returned is data DWORD 0.
|
| Data:
| 0000: 70 10 00 00 p...
|
| Event type: error
| Event source: PerfNet
| Event ID: 2004
|
| Description:
| Unable to open the Server service. Server performance
| data will not be returned. Error code returned is in data
| DWORD 0.
|
| Data:
| 0000: 34 00 00 c0 4..A(' diacritical over the A)
|
| Event type: error
| Event source: PerfNet
| Event ID: 2002
|
| Description:
| Unable to open the Redirector service. Redirector
| performance data will not be returned. Error code
| returned is in data DWORD 0.
|
| Data:
| 0000: 34 00 00 c0 4..A(' diacritical over the A)
|
| Event type: error
| Event source: rasctrs
| Event ID: 2001
|
| Description:
| The description for Event ID (2001) in Source (rasctrs)
| cannot be found. The local computer may not have the
| necessary registry information or message DLL files to
| display messages from a remote computer. The following
| information is part of the event: The event log file is
| corrupt..
|
| Event type: warning
| Event source: WinMgmt
| Event ID: 36
|
| Description:
| WMI ADAP was unable to load the Spooler performance
| library because it returned an invalid return code:
| 0x80041001.
|
| So . . . that is the info I have today. I seriously hope
| something in there will trigger a SPECIFIC cure for the
| invisible COM3 and related problems. I realize some of
| the info above is not related to the COM3 problem, and as
| long as the computer works in all areas which I use, in a
| reasonable manner, the others do not matter at this time.
|
| I am now at the point, where, if all the info I have
| provided does not produce actual results, I will trash
| w2kPro and install XP Pro. I would rather actually solve
| the problem, but, I am WAY out of time. I need the
| immediacy of the internet on my computer for work
| applications, which = $. My need to resolve this now. I
| appreciate your interest and suggestions.
|
| Please let me know what you can, as soon as you can.
|
| Thanks, again,
| Wolf
|
|
| >-----Original Message-----
| >Hi Wolf,
| >
| >Yes, please backup your current registry key and proceed
| with caution. I
| >hope that your problem can be solved.
| >
| >Feel free to post the result back, Wolf.
| >
| >Have a good day!
| >
| >Thanks & Regards,
| >
| >Feng Mao [MSFT], MCSE
| >Microsoft Online Partner Support
| >
| >Get Secure! -
www.microsoft.com/security
| >
| >=====================================================
| >When responding to posts, please "Reply to Group" via
| your newsreader so
| >that others may learn and benefit from your issue.
| >=====================================================
| >This posting is provided "AS IS" with no warranties, and
| confers no rights.
| >
| >
| >
| >--------------------
| >| Content-Class: urn:content-classes:message
| >| From: "Wolf" <
[email protected]>
| >| Sender: "Wolf" <
[email protected]>
| >| References: <
[email protected]>
| ><
[email protected]>
| ><
[email protected]>
| ><
[email protected]>
| ><
[email protected]>
| ><
[email protected]>
| ><
[email protected]>
| ><
[email protected]>
| >| Subject: RE: Microstaff installation chaos!
| >| Date: Fri, 13 Aug 2004 10:23:48 -0700
| >| Lines: 530
| >| Message-ID: <
[email protected]>
| >| MIME-Version: 1.0
| >| Content-Type: text/plain;
| >| charset="iso-8859-1"
| >| Content-Transfer-Encoding: 7bit
| >| X-Newsreader: Microsoft CDO for Windows 2000
| >| Thread-Index: AcSBWksacKBcFPCZTK+W2S77Ds2kFA==
| >| X-MimeOLE: Produced By Microsoft MimeOLE
| V5.50.4910.0300
| >| Newsgroups: microsoft.public.win2000.applications
| >| Path: cpmsftngxa06.phx.gbl
| >| Xref: cpmsftngxa06.phx.gbl
| microsoft.public.win2000.applications:14986
| >| NNTP-Posting-Host: tk2msftngxa12.phx.gbl 10.40.1.164
| >| X-Tomcat-NG: microsoft.public.win2000.applications
| >|
| >| Hi,
| >|
| >| I'm still sifting through the registry information
| from
| >| your last post. I believe the solution is in the
| >| registry; however, having made corrections in registry
| >| previously, I proceed with extreme caution. I will
| post
| >| good news, or post additional info to help narrow it
| down.
| >| Please stand by.
| >|
| >| Thanks,
| >| Wolf
| >|
| >|
| >| >-----Original Message-----
| >| >Hi Wolf,
| >| >
| >| >Thank you for the supplemental information which is
| >| quite useful.
| >| >
| >| >In the Problem Devices report, it lists your modem,
| that
| >| is Zoom V.92 PCI
| >| >Voice Fazmodem. However, it got "Error code 31".
| >| >
| >| >This error message can occur for either of the
| following
| >| reasons:
| >| >
| >| >- If the operating system calls the driver's
| AddDevice
| >| routine and is
| >| >unsuccessful, or if the operating system fails to
| load a
| >| dependent device
| >| >or filter driver.
| >| >
| >| >- After unloading a driver, Windows 2000 did not
| close
| >| its handles, delete
| >| >its device names, and so on. From Object Manager's
| >| perspective, this
| >| >indicates that the old object/device never went away,
| so
| >| the system does
| >| >not create a device object for a device that
| reappears
| >| because of a
| >| >possible object name collision.
| >| >
| >| >Troubleshooting
| >| >
| >| >This behavior is usually caused by an issue in the
| >| device driver. Verify
| >| >that the driver you are using is digitally signed for
| >| Windows 2000. In the
| >| >second situation described above, the error message
| is
| >| resolved after you
| >| >restart the computer. To prevent this behavior from
| >| occurring again, obtain
| >| >a Windows 2000 signed driver from the device
| >| manufacturer.
| >| >
| >| >If a depedent filter driver is not able to start, you
| >| can view the device
| >| >class key in the following registry key:
| >| >
| >| >
| >| HKEY_LOCAL_MACHINE\System\CurrentControlSet\Contro
| >| l\Class
| >| >
| >| >Locate the device type that is reporting the error
| 31,
| >| and the view the
| >| >upper filter or lower filter entries. Make sure
| >| associated service entries
| >| >are located in the following registry key:
| >| >
| >| >
| >| HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic
| >| es
| >| >
| >| > You can either troubleshoot the dependent service or
| >| remove the offending
| >| >upper filter or lower filter entry from the class
| >| registry entry. For
| >| >example, the mouse reports an error 31, therefore,
| this
| >| is the mouse class
| >| >entry.
| >| >
| >| >
| >|
| >HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class
| >| \{4D36E96F-E325-11C
| >| >E-BFC1-08002BE10318}
| >| >
| >| > upperfilters:RegMultiSz:mouclass <OffendingDriver>
| >| >
| >| >You can either troubleshoot why the <OffendingDriver>
| >| does not start, or
| >| >remove the <OffendingDriver> entry from the upper
| >| filters, and then restart
| >| >the system.
| >| >
| >| >I hope that the above information is helpful for you.
| >| >
| >| >Have a good day!
| >| >
| >| >Thanks & Regards,
| >| >
| >| >Feng Mao [MSFT], MCSE
| >| >Microsoft Online Partner Support
| >| >
| >| >Get Secure! -
www.microsoft.com/security
| >| >
| >| >=====================================================
| >| >When responding to posts, please "Reply to Group" via
| >| your newsreader so
| >| >that others may learn and benefit from your issue.
| >| >=====================================================
| >| >This posting is provided "AS IS" with no warranties,
| and
| >| confers no rights.
| >| >
| >| >
| >| >
| >| >--------------------
| >| >| Content-Class: urn:content-classes:message
| >| >| From: "Wolf" <
[email protected]>
| >| >| Sender: "Wolf" <
[email protected]>
| >| >| References: <766401c47662$4d19de30
|
[email protected]>
| >| ><
[email protected]>
| >| ><
[email protected]>
| >| ><
[email protected]>
| >| ><
[email protected]>
| >| ><
[email protected]>
| >| >| Subject: RE: Microstaff installation chaos!
| >| >| Date: Mon, 9 Aug 2004 11:24:04 -0700
| >| >| Lines: 336
| >| >| Message-ID: <
[email protected]>
| >| >| MIME-Version: 1.0
| >| >| Content-Type: text/plain;
| >| >| charset="iso-8859-1"
| >| >| Content-Transfer-Encoding: 7bit
| >| >| X-Newsreader: Microsoft CDO for Windows 2000
| >| >| Thread-Index: AcR+PgzVWyz/lpXLTZiyofWgcR/ANA==
| >| >| X-MimeOLE: Produced By Microsoft MimeOLE
| >| V5.50.4910.0300
| >| >| Newsgroups: microsoft.public.win2000.applications
| >| >| Path: cpmsftngxa06.phx.gbl
| >| >| Xref: cpmsftngxa06.phx.gbl
| >| microsoft.public.win2000.applications:14937
| >| >| NNTP-Posting-Host: tk2msftngxa12.phx.gbl 10.40.1.164
| >| >| X-Tomcat-NG: microsoft.public.win2000.applications
| >| >|
| >| >| Hi,
| >| >|
| >| >| I have not tried safe mode yet, as I just read your
| >| most
| >| >| recent response. The Device Manager shows no
| devices.
| >| The
| >| >| Internet Connection Wizard showed no error; it just
| >| could
| >| >| not proceed when it could find no modem.
| >| >|
| >| >| System Info: W2k Pro, v 5.0.2195, Service Pack 4
| Build
| >| >| 2195.
| >| >| Dell OptiPlex G1 400L+
| >| >| System Directory: C:\WINNT\system 32
| >| >|
| >| >| Problem Devices report:
| >| >| error code 10, Sound Blaster (WDM) ROOT\MEDIA\0000
| >| >| error code 31, WAN Miniport (ATW) ROOT\NET\0000
| >| >| error code 22, NT Apm/Legacy Interface Node
| >| >| ROOT\NTAPM\0000
| >| >| error code 10, IMG VP1 LPTENUM\IMGVP1
| >| \1&197F416F&0&LPT1.0
| >| >| error code 31, Zoom V.92 PCI Voice Fazmodem
| >| >| PCI\VEN_14F1&DEV_10B4&SUBSYS_9300141D&REV_89
| >| >| \2&EBB567F&0&70
| >| >| error code 10, Communications Port (COM4)
| >| ROOT\PORTS\0000
| >| >|
| >| >| The printer works fine. Sound card and modem are
| >| there,
| >| >| hard and soft (drivers), but they are invisible,
| and
| >| do
| >| >| not work.
| >| >|
| >| >| I will go try safe mode, and I will look for a
| >| response
| >| >| this evening or tomorrow morning when I can get
| back
| >| to
| >| >| this computer.
| >| >|
| >| >| I appreciate your efforts, and if you request
| >| additional
| >| >| information from, e.g., system reports, I will
| supply
| >| >| that as well.
| >| >|
| >| >| Thanks, again.
| >| >| Wolf
| >| >|
| >| >| >-----Original Message-----
| >| >| >Hi Wolf,
| >| >| >
| >| >| >Thank you for posting back!
| >| >| >
| >| >| >I would like to double check that Device Manager
| >| shows
| >| >| nothing or you
| >| >| >cannot find the modem in the Device Manager?
| >| >| >
| >| >| >If nothing appears in Device Manager, please boot
| >| your
| >| >| computer to Safe
| >| >| >Mode. You can get into Safe Mode by pressing F8
| key
| >| just
| >| >| befoer the Windows
| >| >| >2000 logo appears, it will show you a text mode
| based
| >| >| menu, choose Safe
| >| >| >Mode in the list.
| >| >| >
| >| >| >In addition, I would like to reconfirm if there is
| >| any
| >| >| error message
| >| >| >occured when you followed the instruction in
| Internet
| >| >| Connection Wizard.
| >| >| >Such information will be useful for
| troubleshooting.
| >| >| >
| >| >| >Have a nice day!
| >| >| >
| >| >| >Thanks & Regards,
| >| >| >
| >| >| >Feng Mao [MSFT], MCSE
| >| >| >Microsoft Online Partner Support
| >| >| >
| >| >| >Get Secure! -
www.microsoft.com/security
| >| >| >
| >| >|
| >=====================================================
| >| >| >When responding to posts, please "Reply to Group"
| via
| >| >| your newsreader so
| >| >| >that others may learn and benefit from your issue.
| >| >|
| >=====================================================
| >| >| >This posting is provided "AS IS" with no
| warranties,
| >| and
| >| >| confers no rights.
| >| >| >
| >| >| >
| >| >| >
| >| >| >--------------------
| >| >| >| Content-Class: urn:content-classes:message
| >| >| >| From: "Wolf"
| <
[email protected]>
| >| >| >| Sender: "Wolf"
| <
[email protected]>
| >| >| >| References: <766401c47662$4d19de30
| >|
[email protected]>
| >| >| ><
[email protected]>
| >| >| ><
[email protected]>
| >| >| ><
[email protected]>
| >| >| >| Subject: RE: Microstaff installation chaos!
| >| >| >| Date: Thu, 5 Aug 2004 17:00:35 -0700
| >| >| >| Lines: 199
| >| >| >| Message-ID: <0fe601c47b48$65dfbd00
|
[email protected]>
| >| >| >| MIME-Version: 1.0
| >| >| >| Content-Type: text/plain;
| >| >| >| charset="iso-8859-1"
| >| >| >| Content-Transfer-Encoding: 7bit
| >| >| >| X-Newsreader: Microsoft CDO for Windows 2000
| >| >| >| X-MimeOLE: Produced By Microsoft MimeOLE
| >| >| V5.50.4910.0300
| >| >| >| Thread-Index: AcR7SGXf7DOdEkTzSz27s0BziM3WFw==
| >| >| >| Newsgroups: microsoft.public.win2000.applications
| >| >| >| Path: cpmsftngxa06.phx.gbl
| >| >| >| Xref: cpmsftngxa06.phx.gbl
| >| >| microsoft.public.win2000.applications:14905
| >| >| >| NNTP-Posting-Host: tk2msftngxa13.phx.gbl
| 10.40.1.165
| >| >| >| X-Tomcat-NG:
| microsoft.public.win2000.applications
| >| >| >|
| >| >| >| Thanks for the additional response. Your
| procedure
| >| did
| >| >| >| not produce results. I believe the problem is
| >| >| connected
| >| >| >| to at least one of the symptoms I discovered
| while
| >| >| >| searching system events, etc. When I open the
| >| Device
| >| >| >| Manager, it shows nothing! I believe solving the
| >| >| internet
| >| >| >| connection will be easy once I know what
| critical
| >| file
| >| >| is
| >| >| >| missing in the os. If the Device Manager mystery
| >| >| doesn't
| >| >| >| turn on a light bulb in your head, I will
| provide
| >| >| >| additional info. The graphics aps, e.g.,
| Freehand,
| >| >| >| Illustrator, work ok. The problem seems to
| reside
| >| in
| >| >| the
| >| >| >| communications area. All had worked fine,
| including
| >| >| aol,
| >| >| >| for several months until I installed the Sony
| >| digital
| >| >| >| camera software.
| >| >| >|
| >| >| >| Thanks,
| >| >| >| Wolf
| >| >| >|
| >| >| >|
| >| >| >| >-----Original Message-----
| >| >| >| >Hi Wolf,
| >| >| >| >
| >| >| >| >I am looking forward to your result. If it is
| >| still
| >| >| >| failed, please post the
| >| >| >| >error message to the newsgroup if it has.
| >| >| >| >
| >| >| >| >Have a nice day!
| >| >| >| >
| >| >| >| >Thanks & Regards,
| >| >| >| >
| >| >| >| >Feng Mao [MSFT], MCSE
| >| >| >| >Microsoft Online Partner Support
| >| >| >| >
| >| >| >| >Get Secure! -
www.microsoft.com/security
| >| >| >| >
| >| >| >|
| >| >=====================================================
| >| >| >| >When responding to posts, please "Reply to
| Group"
| >| via
| >| >| >| your newsreader so
| >| >| >| >that others may learn and benefit from your
| issue.
| >| >| >|
| >| >=====================================================
| >| >| >| >This posting is provided "AS IS" with no
| >| warranties,
| >| >| and
| >| >| >| confers no rights.
| >| >| >| >
| >| >| >| >
| >| >| >| >
| >| >| >| >--------------------
| >| >| >| >| Content-Class: urn:content-classes:message
| >| >| >| >| From: "Wolf"
| >| <
[email protected]>
| >| >| >| >| Sender: "Wolf"
| >| <
[email protected]>
| >| >| >| >| References: <766401c47662$4d19de30
| >| >|
[email protected]>
| >| >| >| ><
[email protected]>
| >| >| >| >| Subject: RE: Microstaff installation chaos!
| >| >| >| >| Date: Tue, 3 Aug 2004 18:10:02 -0700
| >| >| >| >| Lines: 114
| >| >| >| >| Message-ID: <ba0001c479bf$c4e1bfe0
| >|
[email protected]>
| >| >| >| >| MIME-Version: 1.0
| >| >| >| >| Content-Type: text/plain;
| >| >| >| >| charset="iso-8859-1"
| >| >| >| >| Content-Transfer-Encoding: 7bit
| >| >| >| >| X-Newsreader: Microsoft CDO for Windows 2000
| >| >| >| >| X-MimeOLE: Produced By Microsoft MimeOLE
| >| >| >| V5.50.4910.0300
| >| >| >| >| thread-index: AcR5v8ThYcZ7P8OWRB+F7P4tO5+/0A==
| >| >| >| >| Newsgroups:
| microsoft.public.win2000.applications
| >| >| >| >| NNTP-Posting-Host: tk2msftngxa14.phx.gbl
| >| 10.40.1.166
| >| >| >| >| Path: cpmsftngxa10.phx.gbl!
| TK2MSFTNGXA03.phx.gbl
| >| >| >| >| Xref: cpmsftngxa10.phx.gbl
| >| >| >| microsoft.public.win2000.applications:17562
| >| >| >| >| X-Tomcat-NG:
| >| microsoft.public.win2000.applications
| >| >| >| >|
| >| >| >| >| Thanks for the response! I will go back to my
| >| >| computer
| >| >| >| >| and try it, though it looks like something I
| >| have
| >| >| >| tried.
| >| >| >| >| I will post the results tomorrow morning.
| >| >| >| >|
| >| >| >| >| Should it not work, I still believe the
| >| Microstaff
| >| >| >| >| deletion of winaspi or whatever *.inf or *ini
| >| file
| >| >| is
| >| >| >| >| what makes the os incapable of recognizing
| COM3.
| >| >| >| >|
| >| >| >| >| Thanks again, and I will be back here
| tomorrow
| >| >| morning!
| >| >| >| >|
| >| >| >| >| Wolf
| >| >| >| >|
| >| >| >| >|
| >| >| >| >| >-----Original Message-----
| >| >| >| >| >Hi Wolf,
| >| >| >| >| >
| >| >| >| >| >Thank you for posting!
| >| >| >| >| >
| >| >| >| >| >Let us try the below steps to see if it can
| >| >| restore
| >| >| >| your
| >| >| >| >| Internet
| >| >| >| >| >Connection.
| >| >| >| >| >
| >| >| >| >| >1. Make sure that your modem has been
| connected
| >| to
| >| >| >| the
| >| >| >| >| computer and it is
| >| >| >| >| >powered on.
| >| >| >| >| >2. Start your computer
| >| >| >| >| >3. Click Start, point to Programs ->
| >| Accesories ->
| >| >| >| >| Communications ->
| >| >| >| >| >Internet Connection Wizard
| >| >| >| >| >4. In Internet Connection Wizard, choose the
| >| >| >| option "I
| >| >| >| >| want to setup my
| >| >| >| >| >Internet connection manually, or I want to
| >| connect
| >| >| >| >| through a local area
| >| >| >| >| >network (LAN).", then click Next
| >| >| >| >| >5. Choose "I connect through a phone line
| and a
| >| >| >| modem",
| >| >| >| >| then click Next
| >| >| >| >| >6. Specify the location information,
| including
| >| >| area
| >| >| >| code
| >| >| >| >| and so on
| >| >| >| >| >7. Now it will launch the wizard toinstall
| >| Modem.
| >| >| >| Follow
| >| >| >| >| the wizard to
| >| >| >| >| >install your modem
| >| >| >| >| >8. Follow the wizard to complete your
| Internet
| >| >| >| >| connection configuration
| >| >| >| >| >
| >| >| >| >| >I hope that it can help you to solve the
| >| problem.
| >| >| >| >| >
| >| >| >| >| >Have a nice day!
| >| >| >| >| >
| >| >| >| >| >Thanks & Regards,
| >| >| >| >| >
| >| >| >| >| >Feng Mao [MSFT], MCSE
| >| >| >| >| >Microsoft Online Partner Support
| >| >| >| >| >
| >| >| >| >| >Get Secure! -
www.microsoft.com/security
| >| >| >| >| >
| >| >| >| >|
| >| >|
| >=====================================================
| >| >| >| >| >When responding to posts, please "Reply to
| >| Group"
| >| >| via
| >| >| >| >| your newsreader so
| >| >| >| >| >that others may learn and benefit from your
| >| issue.
| >| >| >| >|
| >| >|
| >=====================================================
| >| >| >| >| >This posting is provided "AS IS" with no
| >| >| warranties,
| >| >| >| and
| >| >| >| >| confers no rights.
| >| >| >| >| >
| >| >| >| >| >
| >| >| >| >| >
| >| >| >| >| >--------------------
| >| >| >| >| >| Content-Class: urn:content-classes:message
| >| >| >| >| >| From: "Wolf" <
[email protected]>
| >| >| >| >| >| Sender: "Wolf" <
[email protected]>
| >| >| >| >| >| Subject: Microstaff installation chaos!
| >| >| >| >| >| Date: Fri, 30 Jul 2004 11:23:24 -0700
| >| >| >| >| >| Lines: 15
| >| >| >| >| >| Message-ID: <766401c47662$4d19de30
| >| >|
[email protected]>
| >| >| >| >| >| MIME-Version: 1.0
| >| >| >| >| >| Content-Type: text/plain;
| >| >| >| >| >| charset="iso-8859-1"
| >| >| >| >| >| Content-Transfer-Encoding: 7bit
| >| >| >| >| >| X-Newsreader: Microsoft CDO for Windows
| 2000
| >| >| >| >| >| Thread-Index:
| AcR2Yk0Jga4CSgyDQIiZTYbVXcNw/A==
| >| >| >| >| >| X-MimeOLE: Produced By Microsoft MimeOLE
| >| >| >| >| V5.50.4910.0300
| >| >| >| >| >| Newsgroups:
| >| microsoft.public.win2000.applications
| >| >| >| >| >| Path: cpmsftngxa10.phx.gbl
| >| >| >| >| >| Xref: cpmsftngxa10.phx.gbl
| >| >| >| >| microsoft.public.win2000.applications:17525
| >| >| >| >| >| NNTP-Posting-Host: tk2msftngxa11.phx.gbl
| >| >| 10.40.1.163
| >| >| >| >| >| X-Tomcat-NG:
| >| >| microsoft.public.win2000.applications
| >| >| >| >| >|
| >| >| >| >| >| I recently installed Sony digital camera
| >| >| software
| >| >| >| on
| >| >| >| >| W2k.
| >| >| >| >| >| In the process, it asked if I wanted
| burning
| >| >| >| >| capability.
| >| >| >| >| >| So, I said yes. It then installed a
| >| Microstaff
| >| >| ap,
| >| >| >| >| which,
| >| >| >| >| >| as the installation dialog flashed by,
| >| deleted a
| >| >| >| *.inf
| >| >| >| >| or
| >| >| >| >| >| *.ini file and something
| >| >| >| about "...LOCAL_MACHINE..."
| >| >| >| >| >| flashed by.
| >| >| >| >| >|
| >| >| >| >| >| Since then, I have no internet connection
| or
| >| >| modem
| >| >| >| >| >| recognition. W2k cannot find COM3, which
| is
| >| what
| >| >| it
| >| >| >| >| knew
| >| >| >| >| >| about before Microstaff. Also, the device
| >| >| manager
| >| >| >| >| lists
| >| >| >| >| >| nothing!? My spy and virus searches have
| said
| >| >| these
| >| >| >| >| are
| >| >| >| >| >| not a problem.
| >| >| >| >| >|
| >| >| >| >| >| Any specific help would ameliorate my
| >| perplexed
| >| >| >| state.
| >| >| >| >| >| Thanks, Wolf
| >| >| >| >| >|
| >| >| >| >| >
| >| >| >| >| >.
| >| >| >| >| >
| >| >| >| >|
| >| >| >| >
| >| >| >| >.
| >| >| >| >
| >| >| >|
| >| >| >
| >| >| >.
| >| >| >
| >| >|
| >| >
| >| >.
| >| >
| >|
| >
| >.
| >
|
