Microsoft wireless laser mouse 5000

  • Thread starter Thread starter spentbros
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spentbros

I just got one of these. I'm running Windows Vista & have been using a wired
Intellimouse. I installed the software & followed the installation
instructions (I thought), but the wireless mouse & receiver (which the
system reports is working normally) doesn't seem to do anything. The old
mouse is still installed & connected & works. What should I do to get the
new mouse working? Be gentle with me I'm not a computer wizard...
 
Hi, spentbros.

Since we can't see your computer and mouse, we'll need a lot more details to
be able to guess at a precise solution. There are just too many variables,
starting with the EXACT version of your mouse. Microsoft uses so many
confusingly-similar names that it's near-impossible to know whether we are
discussing the same hardware or not. (My Microsoft Wireless Desktop Laser
6000 is now up to v2.0 for the mouse and v3.0 for the keyboard, all with the
same name. They all are wireless, but the original used an RF transceiver
with a 6' cable from the USB port; the current version has a 2.4 GHz
transceiver smaller than most USB thumb drives.) And your operating system;
yes, I know it's Vista, but is it 32-bit or 64-bit? And exactly which
driver and any other software? I've lived through SO MANY versions of
IntelliType and IntelliMouse that "the latest" version doesn't mean much
anymore. :>(

The problem may be as simple as distance and interference between the
transceiver and mouse. When I plug my little 2.4 GHz thingy into a USB port
on the back of my computer case, my keyboard often drops keystrokes while I
type or just goes to sleep for a minute or so, right in the middle of a
word. When I move the transceiver to a 4-port hub closer to my desk, those
symptoms disappear - but the USB hub doesn't work before Windows starts up
and runs its driver, so I can't choose to dual-boot from Win7 to Vista
without moving the little thingy again.

About all I can suggest is that you check out two avenues:
1. In Device Manager, click Update Driver and have it search the Internet.
2. Go to
http://www.microsoft.com/hardware/download/download.aspx?category=MK and
give them the information I mentioned above.

Good luck!

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64
 
The mouse is Microsoft Wireless Laser Mouse Model 1058 manufactured July
2009. The USB receiver is Microsoft Wireless Receiver v1.0 Model 1053. I am
running Vista 32 bit fully updated. I have installed the latest driver from
Microsoft website. The receiver is near the mouse so it's not a proximity
problem. I have tried resetting receiver & mouse to no effect. The mouse
just does nothing, move the cursor, click...
 
Disconnect your old mouse and reboot.
Is the 5000 mouse detected - shown under Mice in Device Manager?

Put it close to the transmitter and test it on any flat surface. Does it
work?

If either of the above fails, it is faulty and should be returned for
replacement.
 
Hi, spentbros.

As Dominic said, either the mouse itself or the transmitter may have died.
(You DID check the batteries, right?)

Microsoft's warranty should cover this. When my 6000 mouse went bad a
couple of years after I bought the desktop set, I contacted MSFT (not sure
which web page, probably:
http://www.microsoft.com/hardware/Warranties.mspx ) and they sent me a new
one. I didn't even have to return the old one. That's how I got the later
2.4 GHz transceiver to replace the original RF version.

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64
 
Tried that, still no joy. Windows installed a driver on boot up, told me it
was installed OK, but the mouse still does nothing. The device is listed in
Device Manager as operating normally & Windows Mouse program says battery
high & radio signal strong...
D
 
Maybe a stupid question and most probably is but did you by any chance push the
activation button on the receiver itself yet. There is a button on the front and
bottom of the wireless mouse receiver which is black and oval (and same color as
receiver and hard to see) which will make the receiver work with the wireless mouse
and or keyboard or the combination of the two..
 
Yes, I tried pressing the button on the top of the receiver & the recessed
reset on the mouse bottom. The receiver light flashed for all while then
stayed on. Mouse still didn't move the cursor, etc.
D
 
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