Microsoft Updates:

[Navyguy]

I have a Dell Dimension 8200 with XP SP2, with DSL connection. I
recently downloaded several Microsoft updatesand have it set to
automatic. However it wasn't able to download the Security Update
KB921596 for some reason and I have tried several times but keeps
giving me a 0x57A error. In addition the automatic update icon keeps
coming back but each time i try it it fails. Can anyone assist me and
tell me how to go about getting this resolved?


Thanks,

Robert

 

[PA Bear [MS MVP]]

1. Download the update from this link (SAVE it to your desktop, don't RUN
it):
http://www.microsoft.com/downloads/details.aspx?familyid=bf566ce6-23da-45e5-9c2b-c47331d30e79

2. Insert your Office XP CD (if available) into the appropriate drive bay.

3. Double-click on the saved file to install the update; follow all prompts.

 

[Navyguy]

Hello Robear,

I followed your steps and it didn't work and I recieved the following
error message:

Error 1402 setup cannot open the registry key. KEY_LOCAL_MACHINE
\Software\classes\giffile\shell\Open\ddeexec. Verify you have
permissions to access the registry or contact your computer
manufacturer's product support for assistance.

Why is it that some updates are so involved and need the user to take
all these steps? Isn't the point of updates to make things easier? I
would appreciate any thoughts/suggestions.


Thanks,

Robert

 

[PA Bear [MS MVP]]

[To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup. Most of us are not using the
web-interface to access this newsgroup and don't have convenient access to
previous posts in a thread. Thank you.]

Please see:

You receive an error message when you install an Office program or open an
Office program or document:
http://support.microsoft.com/kb/838687

 

[Navyguy]

I have not installed any new programs. I followed your suggestions to
the letter.
Perhaps the error came about when I inserted the XP Office disk?

Robert

[To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup.  Most of us are not using the
web-interface to access this newsgroup and don't have convenient access to
previous posts in a thread.  Thank you.]

Please see:

You receive an error message when you install an Office program or open an
Office program or document:http://support.microsoft.com/kb/838687
--
~PA Bear

I followed your steps and it didn't work and I recieved the following
error message:

Error 1402 setup cannot open the registry key. KEY_LOCAL_MACHINE
\Software\classes\giffile\shell\Open\ddeexec. Verify you have
permissions to access the registry or contact your computer
manufacturer's product support for assistance.

Why is it that some updates are so involved and need the user to take
all these steps? Isn't the point of updates to make things easier? I
would appreciate any thoughts/suggestions.

<paste>

I have a Dell Dimension 8200 with XP SP2, with DSL connection. I
recently downloaded several Microsoft updatesand have it set to
automatic. However it wasn't able to download the Security Update
KB921596 for some reason and I have tried several times but keeps
giving me a 0x57A error. In addition the automatic update icon keeps
coming back but each time i try it it fails. Can anyone assist me and
tell me how to go about getting this resolved?- Hide quoted text -

- Show quoted text -- Hide quoted text -

- Show quoted text -

 

[PA Bear [MS MVP]]

Did any of the RESOLUTIONS in http://support.microsoft.com/kb/838687 resolve
the problem?

Is Office XP SP3 installed?

Inserting your Office XP disk into the appropriate drive bay did not cause
the problem.

==============================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB921596).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

I have not installed any new programs. I followed your suggestions to
the letter.
Perhaps the error came about when I inserted the XP Office disk?

[To keep track of things, it helps immensely if you include all of
previous
message(s) in your replies to the newsgroup. Most of us are not using the
web-interface to access this newsgroup and don't have convenient access
to
previous posts in a thread. Thank you.]

Please see:

You receive an error message when you install an Office program or open
an
Office program or document: http://support.microsoft.com/kb/838687

I followed your steps and it didn't work and I recieved the following
error message:

Error 1402 setup cannot open the registry key. KEY_LOCAL_MACHINE
\Software\classes\giffile\shell\Open\ddeexec. Verify you have
permissions to access the registry or contact your computer
manufacturer's product support for assistance.

Why is it that some updates are so involved and need the user to take
all these steps? Isn't the point of updates to make things easier? I
would appreciate any thoughts/suggestions.

On Aug 15, 7:49 am, "PA Bear" wrote:
1. Download the update from this link (SAVE it to your desktop, don't
RUN
it):http://www.microsoft.com/downloads/details.aspx?familyid=bf566ce6-23d...

2. Insert your Office XP CD (if available) into the appropriate drive
bay.

3. Double-click on the saved file to install the update; follow all
prompts. --
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Adminhttp://aumha.net
DTS-Lhttp://dts-l.net/

I have a Dell Dimension 8200 with XP SP2, with DSL connection. I
recently downloaded several Microsoft updatesand have it set to
automatic. However it wasn't able to download the Security Update
KB921596 for some reason and I have tried several times but keeps
giving me a 0x57A error. In addition the automatic update icon keeps
coming back but each time i try it it fails. Can anyone assist me and
tell me how to go about getting this resolved

 

[Navyguy]

Hello Robear,
Yes the resolutions solved the problem and I did back up the registry
before doing so. To answer your other question, no I do not have SP3
and didn't know that it was available. I check Microsoft updates on a
regular basis and would have thought that if it was available it would
say so and prompt me to install it. Am I incorrect in this? I want to
thank you for taking the time to help me. Unfortuately, when I logged
on the computer today I have another issue but it's with AVG which
when updating came back with an error message saying a bin file is
missing? So now I have that to deal with.


Robert

Did any of the RESOLUTIONS inhttp://support.microsoft.com/kb/838687resolve
the problem?

Is Office XP SP3 installed?

Inserting your Office XP disk into the appropriate drive bay did not cause
the problem.

==============================

Start a free Windows Update support incident request:https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary.  There is no-charge for support calls that are associated with
security updates.  When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB921596).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

I have not installed any new programs. I followed your suggestions to
the letter.
Perhaps the error came about when I inserted the XP Office disk?

[To keep track of things, it helps immensely if you include all of
previous
message(s) in your replies to the newsgroup. Most of us are not using the
web-interface to access this newsgroup and don't have convenient access
to
previous posts in a thread. Thank you.]
Please see:
You receive an error message when you install an Office program or open
an
Office program or document:http://support.microsoft.com/kb/838687
Navyguy wrote:
I followed your steps and it didn't work and I recieved the following
error message:
Error 1402 setup cannot open the registry key. KEY_LOCAL_MACHINE
\Software\classes\giffile\shell\Open\ddeexec. Verify you have
permissions to access the registry or contact your computer
manufacturer's product support for assistance.
Why is it that some updates are so involved and need the user to take
all these steps? Isn't the point of updates to make things easier? I
would appreciate any thoughts/suggestions.
On Aug 15, 7:49 am, "PA Bear" wrote:
1. Download the update from this link (SAVE it to your desktop, don't
RUN
it):http://www.microsoft.com/downloads/details.aspx?familyid=bf566ce6-23d...
2. Insert your Office XP CD (if available) into the appropriate drive
bay.
3. Double-click on the saved file to install the update; follow all
prompts. --
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Adminhttp://aumha.net
DTS-Lhttp://dts-l.net/
<paste>
Navyguy wrote:
I have a Dell Dimension 8200 with XP SP2, with DSL connection. I
recently downloaded several Microsoft updatesand have it set to
automatic. However it wasn't able to download the Security Update
KB921596 for some reason and I have tried several times but keeps
giving me a 0x57A error. In addition the automatic update icon keeps
coming back but each time i try it it fails. Can anyone assist me and
tell me how to go about getting this resolved- Hide quoted text -

- Show quoted text -

 

[PA Bear [MS MVP]]

Office XP SP3 (not to be confused with Windows XP SP3) is a prerequisite for
KB921596. (In other words, KB921596 would not have installed if Office XP
SP3 wasn't installed.)

IN RE the AVG "a .bin file is missing" error, see
http://aumha.net/viewtopic.php?f=27&t=35509

You're welcome & thanks for your feedback.

Hello Robear,
Yes the resolutions solved the problem and I did back up the registry
before doing so. To answer your other question, no I do not have SP3
and didn't know that it was available. I check Microsoft updates on a
regular basis and would have thought that if it was available it would
say so and prompt me to install it. Am I incorrect in this? I want to
thank you for taking the time to help me. Unfortuately, when I logged
on the computer today I have another issue but it's with AVG which
when updating came back with an error message saying a bin file is
missing? So now I have that to deal with.

Did any of the RESOLUTIONS
inhttp://support.microsoft.com/kb/838687resolve
the problem?

Is Office XP SP3 installed?

Inserting your Office XP disk into the appropriate drive bay did not
cause
the problem.

==============================

Start a free Windows Update support incident
request:https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is
related
to a Security Update and cite the update's KB number (e.g., KB921596).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

I have not installed any new programs. I followed your suggestions to
the letter.
Perhaps the error came about when I inserted the XP Office disk?

On Aug 16, 7:53 am, "PA Bear" wrote:
[To keep track of things, it helps immensely if you include all of
previous
message(s) in your replies to the newsgroup. Most of us are not using
the
web-interface to access this newsgroup and don't have convenient access
to
previous posts in a thread. Thank you.]

Please see:

You receive an error message when you install an Office program or open
an
Office program or document:http://support.microsoft.com/kb/838687

Navyguy wrote:
I followed your steps and it didn't work and I recieved the following
error message:

Error 1402 setup cannot open the registry key. KEY_LOCAL_MACHINE
\Software\classes\giffile\shell\Open\ddeexec. Verify you have
permissions to access the registry or contact your computer
manufacturer's product support for assistance.

Why is it that some updates are so involved and need the user to take
all these steps? Isn't the point of updates to make things easier? I
would appreciate any thoughts/suggestions.

On Aug 15, 7:49 am, "PA Bear" wrote:
1. Download the update from this link (SAVE it to your desktop, don't
RUN
it):http://www.microsoft.com/downloads/details.aspx?familyid=bf566ce6-23d...

2. Insert your Office XP CD (if available) into the appropriate drive
bay.

3. Double-click on the saved file to install the update; follow all
prompts. --
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Adminhttp://aumha.net
DTS-Lhttp://dts-l.net/

<paste>
Navyguy wrote:
I have a Dell Dimension 8200 with XP SP2, with DSL connection. I
recently downloaded several Microsoft updatesand have it set to
automatic. However it wasn't able to download the Security Update
KB921596 for some reason and I have tried several times but keeps
giving me a 0x57A error. In addition the automatic update icon keeps
coming back but each time i try it it fails. Can anyone assist me and
tell me how to go about getting this resolved- Hide quoted text -

- Show quoted text -

 

[Navyguy]

Hello Robear,
Thank you for providing the valuable link for the AVG problem. I tried
to find an answer to this myself but was unable to do so.
I didn't realize there was a Windows XP SP3 and an Office XP SP3, how
do I upgrade to Office XP SP3 or do I need to do so since the problem
was resolved?


Thanks once again for all your good help,

Robert

Office XP SP3 (not to be confused with Windows XP SP3) is a prerequisite for
KB921596.  (In other words, KB921596 would not have installed if OfficeXP
SP3 wasn't installed.)

IN RE the AVG "a .bin file is missing" error, seehttp://aumha.net/viewtopic.php?f=27&t=35509

You're welcome & thanks for your feedback.

Hello Robear,
Yes the resolutions solved the problem and I did back up the registry
before doing so. To answer your other question, no I do not have SP3
and didn't know that it was available. I check Microsoft updates on a
regular basis and would have thought that if it was available it would
say so and prompt me to install it. Am I incorrect in this? I want to
thank you for taking the time to help me. Unfortuately, when I logged
on the computer today I have another issue but it's with AVG which
when updating came back with an error message saying a bin file is
missing? So now I have that to deal with.

Did any of the RESOLUTIONS
inhttp://support.microsoft.com/kb/838687resolve
the problem?
Is Office XP SP3 installed?
Inserting your Office XP disk into the appropriate drive bay did not
cause
the problem.
==============================
Start a free Windows Update support incident
request:https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is
related
to a Security Update and cite the update's KB number (e.g., KB921596).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available
through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Navyguy wrote:
I have not installed any new programs. I followed your suggestions to
the letter.
Perhaps the error came about when I inserted the XP Office disk?
On Aug 16, 7:53 am, "PA Bear" wrote:
[To keep track of things, it helps immensely if you include all of
previous
message(s) in your replies to the newsgroup. Most of us are not using
the
web-interface to access this newsgroup and don't have convenient access
to
previous posts in a thread. Thank you.]
Please see:
You receive an error message when you install an Office program or open
an
Office program or document:http://support.microsoft.com/kb/838687
Navyguy wrote:
I followed your steps and it didn't work and I recieved the following
error message:
Error 1402 setup cannot open the registry key. KEY_LOCAL_MACHINE
\Software\classes\giffile\shell\Open\ddeexec. Verify you have
permissions to access the registry or contact your computer
manufacturer's product support for assistance.
Why is it that some updates are so involved and need the user to take
all these steps? Isn't the point of updates to make things easier? I
would appreciate any thoughts/suggestions.
On Aug 15, 7:49 am, "PA Bear" wrote:
1. Download the update from this link (SAVE it to your desktop, don't
RUN
it):http://www.microsoft.com/downloads/details.aspx?familyid=bf566ce6-23d...
2. Insert your Office XP CD (if available) into the appropriate drive
bay.
3. Double-click on the saved file to install the update; follow all
prompts. --
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Adminhttp://aumha.net
DTS-Lhttp://dts-l.net/
<paste>
Navyguy wrote:
I have a Dell Dimension 8200 with XP SP2, with DSL connection. I
recently downloaded several Microsoft updatesand have it set to
automatic. However it wasn't able to download the Security Update
KB921596 for some reason and I have tried several times but keeps
giving me a 0x57A error. In addition the automatic update icon keeps
coming back but each time i try it it fails. Can anyone assist me and
tell me how to go about getting this resolved- Hide quoted text -
- Show quoted text -- Hide quoted text -

- Show quoted text -

 

[PA Bear [MS MVP]]

Office XP SP3 is already installed, otherwise KB921596 wouldn't have
installed.

Office Update (US)
http://office.microsoft.com/en-us/downloads/default.aspx

If you open http://windowsupdate.microsoft.com and you're taken to a
*Windows* Update page, you can make *Microsoft* Update your default by
clicking on the link at bottom right ("Upgrade to Microsoft Update"). After
doing so, Automatic Updates will offer updates for Windows, Office, and most
Windows Live applications.

If AVG v8.0.138 hasn't already downloaded the most recent definitions update
(Virus DB 20.6.4/1616), update manually to resolve the "a .bin file is
missing" error.

Again, you're most welcome & thanks for your feedback.

FYI:
=> Windows Update-specific newsgroup: microsoft.public.windowsupdate
=> Office Update-specific newsgroup: microsoft.public.officeupdate
--
~PA Bear

Hello Robear,
Thank you for providing the valuable link for the AVG problem. I tried
to find an answer to this myself but was unable to do so.
I didn't realize there was a Windows XP SP3 and an Office XP SP3, how
do I upgrade to Office XP SP3 or do I need to do so since the problem
was resolved?

Office XP SP3 (not to be confused with Windows XP SP3) is a prerequisite
for
KB921596. (In other words, KB921596 would not have installed if Office XP
SP3 wasn't installed.)

IN RE the AVG "a .bin file is missing" error,
seehttp://aumha.net/viewtopic.php?f=27&t=35509

You're welcome & thanks for your feedback.

Hello Robear,
Yes the resolutions solved the problem and I did back up the registry
before doing so. To answer your other question, no I do not have SP3
and didn't know that it was available. I check Microsoft updates on a
regular basis and would have thought that if it was available it would
say so and prompt me to install it. Am I incorrect in this? I want to
thank you for taking the time to help me. Unfortuately, when I logged
on the computer today I have another issue but it's with AVG which
when updating came back with an error message saying a bin file is
missing? So now I have that to deal with.

Did any of the RESOLUTIONS
inhttp://support.microsoft.com/kb/838687resolve
the problem?

Is Office XP SP3 installed?

Inserting your Office XP disk into the appropriate drive bay did not
cause
the problem.

Start a free Windows Update support incident
request:https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related
to a Security Update and cite the update's KB number (e.g., KB921596).

For more information about how to contact your local Microsoft
subsidiary
for security update support issues, visit the International Support Web
site:http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through
your usual support contacts.

Navyguy wrote:
I have not installed any new programs. I followed your suggestions to
the letter.
Perhaps the error came about when I inserted the XP Office disk?

On Aug 16, 7:53 am, "PA Bear" wrote:
[To keep track of things, it helps immensely if you include all of
previous
message(s) in your replies to the newsgroup. Most of us are not using
the
web-interface to access this newsgroup and don't have convenient
access
to
previous posts in a thread. Thank you.]

Please see:

You receive an error message when you install an Office program or
open
an
Office program or document:http://support.microsoft.com/kb/838687

Navyguy wrote:
I followed your steps and it didn't work and I recieved the
following
error message:

Error 1402 setup cannot open the registry key. KEY_LOCAL_MACHINE
\Software\classes\giffile\shell\Open\ddeexec. Verify you have
permissions to access the registry or contact your computer
manufacturer's product support for assistance.

Why is it that some updates are so involved and need the user to
take
all these steps? Isn't the point of updates to make things easier? I
would appreciate any thoughts/suggestions.

On Aug 15, 7:49 am, "PA Bear" wrote:
1. Download the update from this link (SAVE it to your desktop,
don't
RUN
it):http://www.microsoft.com/downloads/details.aspx?familyid=bf566ce6-23d...

2. Insert your Office XP CD (if available) into the appropriate
drive
bay.

3. Double-click on the saved file to install the update; follow all
prompts. --
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Adminhttp://aumha.net
DTS-Lhttp://dts-l.net/

<paste>
Navyguy wrote:
I have a Dell Dimension 8200 with XP SP2, with DSL connection. I
recently downloaded several Microsoft updatesand have it set to
automatic. However it wasn't able to download the Security Update
KB921596 for some reason and I have tried several times but keeps
giving me a 0x57A error. In addition the automatic update icon keeps
coming back but each time i try it it fails. Can anyone assist me
and
tell me how to go about getting this resolved- Hide quoted text -

- Show quoted text -- Hide quoted text -

- Show quoted text -