Microsoft Update page remains blank

  • Thread starter Thread starter DSS
  • Start date Start date
D

DSS

I can't seem to access the Microsoft Update page at:
http://update.microsoft.com/microsoftupdate/v6/default.aspx

This is the address that shows up in the address bar when I try to go to
http://update.microsoft.com/microsoftupdate/ and the page remains blank with
the yellow triangle at the lower left corner of my window that says that I
have an error on the page as follows:
Line: 52
Char: 1
Error: Object expected
Code: 0
URL: http://update.microsoft.com/microsoftupdate/v6/default.aspx

Also, if I go to Office Update the page shows up but the progress bar on the
page stays at 30% and hasn't gone any further than that.

On almost any web page I visit I receive some kind of error like the one I
listed for the Microsoft Update page and many times it is an Object expected
error and other times it seems to be an Expected '(' error. I also cannot
access some links on pages such as the links for software trials on this
page:
http://www.surething.com/ST/Downloads.asp
When I hover over any of the Trial software links I see
javascript:popupWindow(

with other information following the "(" and nothing happens. I don't know
if all of these are connected, but I seem to have a lot of problems with
javascript and am not sure what to do.

Thank you for any help.
 
I forgot to mention that this is happening with Windows XP SP2 and Internet
Explorer Version 6.0.2900.2180 SP2
 
Hi DSS,

Looks like you do not have ActiveX enabled for the Internet Zone.
Tools>Internet Options - Security tab

Alternatively add http://*.microsoft.com to your Trusted Zone (making sure
that that zone has a low security level allowing ActiveX)
 
Thanks for the suggestions. I added the website to my Trusted Zone with a
low security level allowing ActiveX, but that did not make any difference.
The page remains blank. I looked at my settings for ActiveX for the
Internet Zone also, but there are many different options to enable, disable,
or prompt for. I set my Internet Zone at the default Medium setting also
and that did not make a difference. Any other ideas?

DSS
 
Hi DSS,

The only other thing I can think of is a damaged windows update component.
Try checking the status of {9F1C11AA-197B-4942-BA54-47A8489BB47F} in your
"Downloaded Programs Files" folder (systemroot:\Downloaded Program Files).
You should have an entry in this folder for this control (this control is
used to control your downloads from the update site).Right click for the
Repair/Status menu.

I don't know what else, Delete temp files, cookies? Other software
conflicts - BHO's , Download Manager
 
I did not find {9F1C11AA-197B-4942-BA54-47A8489BB47F} in my Downloaded
Program Files. I looked in the Downloaded Program Files folder in my Windows
folder, so hopefully I looked in the right place. I do have two Java
Runtime Environment 1.4.1 programs listed in the Downloaded Program Files
folder though. I had uninstalled some more recent versions of Java Runtime
Environment using Add/Remove Programs since I was having problems with what
seems to be Javascript errors, but when I try to remove 1.4.1 in Add/Remove
I receive a window saying that an installation support file could not be
installed. The system cannot find the file specified. I was hoping to
remove Java and do a fresh install of the latest version, but I cannot get
1.4.1 uninstalled and there are two instances of it in Downloaded Program
Files. This might not have a thing to do with the Windows Update window not
working, but I thought I would mention in case there might be a connection.
I have cleaned out my temp files and deleted cookies, etc., prior to asking
for help and that didn't make a difference.

Thank you for your suggestions.

DSS
 
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