This information is from the help file:
Quick Start Guide
Microsoft Product Support Services for the U.S. and CanadaIf you have a question about your Microsoft pointing device product, do the following:
1.. Read through this User's Guide, or click the Search tab to find topics by keyword.
2.. Check the Troubleshooting section of this User's Guide.
3.. Look in the Readme file for late-breaking product information.
4.. Go to the Microsoft Mouse Web site for additional product information and IntelliPoint software updates.
5.. Read the Microsoft Product Support Services information below to find the appropriate support option.
Microsoft Product Support Services
The services and prices listed here are available in the United States and Canada only. Support outside the United States and Canada may vary. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.
Self-Help
Help yourself with Microsoft Personal Online Support-designed specifically for home users and individuals! Go online and get the most up-to-date answers quickly and easily. Here, you can use simple self-help tools or search a wide variety of technical information.
Web-based support on Microsoft's Personal Online Support is available 24 hours a day, seven days a week. Any time day or night you can submit via the web a no-charge or paid incident to a Microsoft Support Professional. You will receive notification from Microsoft that your solution is available and your answers are ready during regular business hours.
Connect to Personal Online Support at
http://microsoft.com/support/.
Assisted Support
When you contact Product Support Services, you should be at your computer and have the appropriate product documentation at hand. Be prepared to provide the following information:
a.. The version of your Microsoft product.
b.. The type of hardware, including network hardware, if applicable.
c.. The operating system (e.g., DOS, Windows 95, Windows NT, and so on).
d.. The exact wording of any informational or error messages that appeared on your screen.
e.. A description of what happened and what you were doing when the problem occurred.
f.. A description of how you tried to solve the problem.
No-Charge Assisted Personal Support
If you acquired this product as a stand-alone retail product, you are eligible for 90 days (starting the first day you contact a Support Professional) no-charge assisted Personal Support for this product during regular business hours. You can receive no-charge Personal Support via the web or telephone. When submitting incidents, please be prepared to provide your Product ID (PID) number.
For Hardware, the PID is a 20-digit number that is typically located on the bottom of the hardware device or within the battery compartment of the hardware.
For Desktop Operating Systems, the PID is a 20-digit number that can be found using these three steps:
1.. Right click the My Computer icon on the desktop.
2.. Select Properties.
3.. On the General tab, look for the PID after Registered To.
User in organizations: Some organizations have their own help desk or internal support organization that provides support to their employees. Check with this group first for your technical support. In addition, web-based self-help support is available direct from Microsoft at
http://microsoft.com/support/ as well as paid assisted Personal and Professional Support should you not be eligible for no-charge assisted Personal Support.
In the U.S.: In Canada:
5AM to 9PM Pacific time, Monday-Friday
9AM to 3PM Pacific time, Saturday (excluding holidays) 8AM to 8PM Eastern time, Monday-Friday
10AM to 6PM Eastern time, Saturday (excluding holidays)
Systems and Hardware: (425) 635-7040 Systems:
(905) 568-4494
Hardware:
(905) 568-3503
Note
This phone number is based in Redmond, Washington, so your phone company may charge you for your call. Contact your long distance provider for rate information. Note
These phone numbers are based in Mississauga, Ontario, so your phone company may charge you for your call. Contact your long distance provider for rate information.
Paid Assisted Personal Support
If you need help after hours, or if you have used up or are not eligible for no-charge Personal Support, you can use Pay-Per-Incident Support via Personal Online Support or telephone. Both are available 24 hours a day, seven days a week, including holidays.
Support fees are billed to your VISA, MasterCard, or American Express card.
In the U.S.: In Canada:
$35 US per incident $45 CDN + tax per incident
24 hours a day, seven days a week (including holidays) 8AM to 8PM Eastern time, Monday-Friday
(800) 936-5700 (800) 668-7975
http://microsoft.com/support/ http://microsoft.com/support/
Note If your Microsoft product was preinstalled or distributed with your personal computer, computer, or dedicated system (Windows CE-based device), or provided by an Internet Service Provider (ISP), and your Product ID (PID) contains the letters "OEM" after the first five digits, you are welcome to use the many online no-charge self-help or paid assisted support offerings provided by Microsoft. No-charge assisted support for OEM licenses is not provided by Microsoft. Please contact the personal computer manufacturer, device/system manufacturer, or ISP directly for more information regarding their no-charge and paid offerings for support of your product. Please check the documentation that came with your personal computer or check our list of manufacturer phone numbers at
http://support.microsoft.com/support/webresponse/pid/oem.asp.
Retail versions of Microsoft software are those stand alone packaged products purchased at retail stores, mail order resellers, and online resellers. Microsoft products preinstalled or distributed with your personal computer, dedicated system (Windows CE-based device), or provided by an Internet Service Provider (ISP) or purchased through a volume licensing program such as Select, Open, or License Packs, receive all Microsoft support privileges, except no-charge assisted support.
Text Telephone Support
Text telephone (TTY/TDD) support is available 24 hours a day, seven days a week including holidays. In the United States and Canada, call (425) 635-4948.
www.microsoft.com/mouse/
This is a peer to peer support site, it is NOT Microsoft.
--
Just my 2¢ worth
Jeff
__________in response to__________
| Our prior E-Mail had the incorrect "Sender's E-mail"
| address!
|
| We purchased 2 trackballs in September, 2003 and one of
| them has failed to continue working. The other one is
| still going strong. Staples will not exchange and we feel
| that a MICROSOFT product should work longer than 5
| months. Please direct us on how we may get this
| resolved. We would like to continue using the TRACKBALL.
| Thank you for your prompt attention to this matter. Let
| us know the process for an exchange.
