CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]
Hello tere,
Did you know that you can automatically send a crash Microsoft nearly any
time an Office 2002 or Office System 2003 application crashes?
When the crash occurs a crash reporting dialog will appear with a message
that begins something like: "Microsoft Office <application> has encountered
a problem and needs to close. We are sorry for the inconvenience."
When this occurs:
1) Click on "What data does this report contain?
2) Note down the following information:
* AppName:
* AppVer:
* AppStamp:
* ModName:
* ModVer:
* ModStamp:
* fDebug:
* Offset:
3) There might also be a "bucket" number. If so, note down that number as
well.
3) Click "Close"
4) Click "Send Error Report
If you post the information noted in steps 2 and 3 above to this newsgroup
I might be able to verify whether or not this is already a known issue and,
if it's known, possibly a way to avoid or fix the problem in the future.
Having said that, there is a known conflict between a 3rd party adware
product from KeenValue (kvwinhook.dll) which is known to be one cause of
the symptom you are seeing in PowerPoint (as well as causing bad things to
happen other applications). For more information and instructions on how
to remove this adware product, check the security response page at:
http://securityresponse.symantec.com/avcenter/venc/data/adware.keenval.html
John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows
For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at:
http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm