Microsoft phone support?

  • Thread starter Thread starter Wapiti
  • Start date Start date
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Wapiti

Is there phone support available from Microsoft for Excel? I'm having a
strange issue, see yesterday's post entitled, "Font Corruption".

Its completely off the wall - and I need to get it taken care of. Microsoft
used to have phone support for each of their office products - via a
separate number. That was years ago however - and the numbers I have no
longer work.

Do you know if this support is still available? If so, how to reach them?

Of course, I'd rather have free support, but if its pay-per I will have to
bite the bullet on this one.

Thanks!

Mike
 
Mike,

You get one free incident, call (425) 635-7056. Also try (800)
936-5700 for $35 per incident.


--
Cordially,
Chip Pearson
Microsoft MVP - Excel
Pearson Software Consulting, LLC
www.cpearson.com
 
Chip, thanks - I was able to contact them and get the free first incident
support -- totally stumped them on the issue but at least I know its not
only me now. Clued the tech in on some other issues he didnt know about
Excel too - that was interesting. grin.
 
I was going to ask if you posted the problem, but I see that
you did, double height and width for Arial 16 point.
http://google.com/[email protected]

What operating system, what version of Excel, what printer.
Is it just the display that is messed up, what about Print,
and Print Preview.

Sounds like a Font got messed up or is missing, or
perhaps a table of fonts got messed up.

Try telling your system that you have a different printer
and assign that as your default printer. Does that change
your viewing. Print drivers control what you see on the
screen as well as the printer.
 
Thanks.

OS is W2k, Excel vers is 2000.

This actually happened on a client of mine's computer. She emailed the file
to me (I have a different printer) and it did the same thing. When I talked
to the MS guy, I emailed it to him, and he got the same thing. If I change
the font from Arial 14, to some other font, all is okay. BUT, at some point,
that font too gets all messed up - then, if I were to change it back to
Arial 14 - its fine. Then messes up again after a save,close and reopen.

I got her able to work by having her change the View | Zoom setting - for
some reason this clears it up - until you close and reopen the document.

Microsoft tells me we have to upgrade to 2002/2003 to get it fixed. I think
they have no idea what the problem is - they can see it as I sent them the
document - but have no intention of providing further support than
that -especially if it is unpaid support.

Rather frustrating - my client is now breathing down my neck and I'm at a
complete loss. And of course, I don't feel it right to charge them for all
the time its taking me to figure this out - better, because I'm doing
software development - my real job with them isn't tech support. grin.

Ideas??

Mike

-m
 
Don't forget to check out simulation with a different printer,
and update print driver.

Try setting and keeping the zoom at exactly 100%.
A lot of graphical and printer problems are held at bay
if the zoom level is maintained at 100%, used to be
people would ask if that was an H-P printer. Either
there are so many other printers or they fixed their drivers.
 
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