Microsoft Outlook v 2002 service pack 3 won't work with VISTA

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Guest

I just upgraded to Vista this morning (formerlly XP Professional). Everything
went like a breeze, except that my Microsoft Outlook 2002 service pack 3 will
no longer log into my isp.

Any help would be greatly appreciated.
 
Rebecca --

I haven't seen a firm link on this, but I know from anecdotes on groups that
people are using as far back as Office 2000 on Vista, and I know Office XP
will work well. Usually what Vista does as you know is automatically have
you go through the wizard to set up Outlook , and I guess in the upgrade you
might not have had to use the wizard to set up your outlook account since it
just appropriated your Outlook 2002 settings on XP. I haven't done an
upgrade to Vista. In your case it looks as if something in that process got
corrupted.

1) Try Detect and Repair at Help>Detect and Repair (for Office XP) that you
can reach either through Add/Remove or when you have any Office XP app
including Outlook 2002 open.

2) Reconfigure your email account: In Outlook 2002, Tools>Add new email
accont>next>and follow dierections for your isp
http://office.microsoft.com/en-us/outlook/HA010982531033.aspx

2) You may need to just reinstall Office XP SP3.

3) If those don't help, I'd uninstall Office XP and reinstall it--doesn't
take that long but I'd do it with a twist you may not have used.

First download this--the WICU. The "Windows Installer Cleanup" utility
doesn't uninstall applications, but you use it (simple interface) prior to
uninstalling from Add/Remove. It gets rid of registry strings, corrupt
..dlls and files that might be in the way of a clean uninstall and the
subsequent reinstall. A simple list will come up and make sure to highlight
any listing that mentions Office, and there could be several, one at a time,
and click OK. Then do your uninstall>reinstall>reinstall the service packs.

Download WICU at bottom:
http://support.microsoft.com/kb/290301


Maybe it won't come to #3, but it well could.

Good luck,

CH
 
Rebecca--

I should have added that if you do uninstall Office XP or if it were stand
alone Outlook 2002, when you reinstall it all your settings, calendar,
folders, mail will be intact. I've done this on several builds of Vista
including RTM because I was using the Office2007 Beta, then the trial, and
finally the RTM and all of your settings, .pst folders, etc. are stored in
another folder on XP and on Vista as well.

CH
 
THANKS so much Chad. I'm going to give it what you say a try later as I've
been trying to figure this out ALL DAY. Otherwise, I'll be back it what you
say doesn't work :)
 
It is more than likely because your passwords arent being remembered.
Outlook 2002 doesnt remember passwords under Vista and there will be no
Microsoft fix for this. You HAVE to buy something newer.
 
Rebecca if this is a password memory problem, and you deploy this MSKB, you
may have to take ownership of one of the registry keys to delete it in
Vista. Also when you do this it may help to turn off your Anti-Virus
program during the time you try to save the password setting per the MSKB.

Save password setting not retained in Outlook or Outlook Express

http://support.microsoft.com/kb/290684/en-us

How to take ownership of a file or folder in Windows XP or Vista
http://support.microsoft.com/kb/308421/en-us

CH
 
That doesnt work under Vista unfortunately.

Chad Harris said:
Rebecca if this is a password memory problem, and you deploy this MSKB,
you may have to take ownership of one of the registry keys to delete it in
Vista. Also when you do this it may help to turn off your Anti-Virus
program during the time you try to save the password setting per the MSKB.

Save password setting not retained in Outlook or Outlook Express

http://support.microsoft.com/kb/290684/en-us

How to take ownership of a file or folder in Windows XP or Vista
http://support.microsoft.com/kb/308421/en-us

CH
Click to expand...
 
THANKS for trying to help Chad. I did all of what you said, and it did not
work :( I've spent 2 days trying to troubleshoot it, even increased the
'timing out' length, nothing seems to work :(
 
Thanks Chad, it came with the Office Professional XP software, along with MS
Word, excel, publisher, etc. I did not lose any of my settings when I
reinstalled it.
 
Oh lovely, buy more software LOL
I was thinking of that today actually. I don't have the time to be spending
days trying to figure out a problem. Thanks Diamontina :)
 
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