EggHead HoopleHead Alert!
Replying to a message from 2008, and changing the subject line...DUH!
:I was just having the same issue. I am also running the same antivirus in
my orginization, that is not the problem in my case though. I also highly
doubt it would be your problem. Any how, are you running outlook with a pop
mail server? I found that my issue was an email in the users mailbox on the
mail server. I had to recreate the users inbox to fix the issue. Just a
thought for you that it may be an email on the server that outlook is having
a problem receiving.
:
:
:
: M wrote:
:
: Also I forgot to note something that could help identify whats causing
outlook
: 08-Oct-08
:
: Also I forgot to note something that could help identify whats causing
: outlook to crash. Outlook Crash happens when this user is trying to open
up
: an e-mail (i.e inbox e-mail or sent e-mail) and not during send\recieve
: cycles.
:
: "MJ" wrote:
:
: Previous Posts In This Thread:
:
: On Friday, September 26, 2008 9:12 AM
: Mladen wrote:
:
: Microsoft Office has encountered a problem and needs to close. --H
: I'm having issues with Outlook 2007. I get the following error message;
: Microsoft Office has encountered a problem and needs to close. We are
sorry
: for the inconvenience.
: Click on the link to see screen shot error;
:
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerror1con.jpg
:
: Then I get the following error dialog box, when I click "Send it to
: Microsoft".
: Click on the link to see screen shot error;
:
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerror1.jpg
:
: This is the report that I received from Microsoft after sending ???error
: reporting??? to Microsoft.
: Click on the link to see screen shot error;
:
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerrorreso.jpg
:
: Possible Resolution:
: I tried resolving this error by 1) Disable or removing personal firewall
if
: the problem occurred due to installing the securing updates (this firewall
is
: disabled). 2) Reinstall Outlook if it has occurred because of system
: conflicts. (swapped with new machine) 3) Repair the corrupted Outlook PST
: files.
: 3) I didn???t try this solution yet although he only has one.pst and
shouldn???t
: be affected by the error since he is a new user.
:
: What I don???t get from Microsoft is that they are saying that this error
is
: due to antivirus program????
: I use Symantec Corporate Antivirus. If other users are using same outlook
: version and same type of antivirus, it???s impossible for this user to
have
: issues and not others. Microsoft has erroneous report sent to me. It
doesn???t
: help and makes absolutely no sense.
:
: Information on User???s Computer:
: Symantec Full Version 10.1.6.6000 (definitions up to date)
: Outlook 2007 (up to date with Microsoft)
:
: Thank You in advance, anyone???s thoughts and comments are helpful use.
:
: On Friday, September 26, 2008 9:44 AM
: Nick Ghordn wrote:
:
: Did you install the 2007 Microsoft Office suites Service Pack 1?
: Did you install the 2007 Microsoft Office suites Service Pack 1?
: If not, then install the 2007 Microsoft Office suites Service Pack 1 to
: resolve the error message.
:
:
:
:
http://support.microsoft.com/kb/942384
:
: On Friday, September 26, 2008 11:20 AM
: Diane Poremsky [MVP] wrote:
:
: That's not the error. It's an informational dialog.Not an error.
: That's not the error. It's an informational dialog.
:
:
: Not an error.
:
:
: This says your AV software is causing it.
:
:
: 1. Firewall is probably not the problem.
: 2. Reinstalling rarely fixes anything that Detect and Repair (now called
: Office diagnostics) doesn't.
: 3. Was the pst corrupted? I doubt it is causing the error but it generally
: doesn't do any harm and the cause of the crash could corrupt the pst too.
:
:
: Because they used the data received from all the error reports users send
: and they have identified that as the cause. They don't just make stuff
up -
: they really do use the reports to figure out why its crashing. Unlike some
: software companies, they don't blame other companies unless its really
their
: fault - and they will help the other companies to fix the problem. (Always
: send the error reports - almost all updates they release are to fix
problems
: sent up in these reports.)
:
:
: The report is not erroneous. Did you check for updates with Symantec? Do
you
: have any other security software installed on the computer? What add-ins
do
: you have installed?
:
: Is Outlook, Windows, and Symantec fully up-to-date?
:
:
: --
: Diane Poremsky [MVP - Outlook]
:
:
:
: Outlook Tips by email:
: (e-mail address removed)
:
: EMO - a weekly newsletter about Outlook and Exchange:
: (e-mail address removed)
:
: You can access this newsgroup by visiting
:
http://www.microsoft.com/office/community/en-us/default.mspx or point your
: newsreader to msnews.microsoft.com.
:
:
: :
: On Friday, September 26, 2008 3:46 PM
: Hal Hostetler [MVP-P/I] wrote:
:
: Symantec/Norton AntiVirus is the single biggest troublemaker for email
: Symantec/Norton AntiVirus is the single biggest troublemaker for email
: programs on the face of this planet. You DO NOT want it scanning your
email
: unless you really enjoy problems like this. If you keep email scanning
: installed, I GUARANTEE you that you WILL continue to have serious
problems.
: Uninstall Symantec, use their debris removal tool to cleanup all the crap
: the uninstaller leaves behind, then do a custom re-install and DO NOT
: INSTALL any email scanning features/services/modules. Email scanning is
: entirely redundant, it does nothing but create problems where none exist,
: and your system is still FULLY protected without it, provided you keep
: Symantec's resident file system scanner up to date. If you don't believe
me
: about not needing email scanning,,here are those very words directly from
: Symantec's mouth:
:
:
http://service1.symantec.com/SUPPOR...88256c7500723cf0?OpenDocument&src=bar_sch_nam
: Frequently asked questions about Norton AntiVirus Email Scanning
:
: Q - Is my computer still protected against viruses if I disable Email
: Scanning?
: A- Disabling Email Scanning does not leave you unprotected against viruses
: that are distributed as email attachments. Norton AntiVirus Auto-Protect
: scans incoming files as they are saved to your hard drive, including email
: and email attachments. Email Scanning is just another layer on top of
this.
: To make sure that Auto-Protect is providing the maximum protection, keep
: Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
: the most recent virus definitions.
:
:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
: Download and run the Norton Removal Tool
:
: If you move to Windows Vista, you'll have to eliminate the email scanner
: anyway because NO AntiVirus email scanner is compatible with Vista:
:
:
http://support.microsoft.com/KB/951805
: Stop error message when you send or receive e-mail messages on a Windows
: Vista-based computer that has e-mail scanning software installed: "STOP:
: 0x1000008E KERNEL_MODE_EXCEPTION_NOT_HANDLED_M"
:
: Hal
: --
: Hal Hostetler, CPBE -- (e-mail address removed)
: Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
:
http://www.kvoa.com -- "When News breaks, we fix it!"
: KVOA Television, Tucson, AZ. NBC Channel 4
: Still Cadillacin' -
www.badnewsbluesband.com
:
: :
: On Wednesday, October 08, 2008 1:52 PM
: M wrote:
:
: Hey Nick,Thanks for replying. Yes everything is up to date.
: Hey Nick,
:
: Thanks for replying. Yes everything is up to date. It has the latest
updates
: on Office suite 2007 including Outlook 2007.
:
: I still don't know whats causing this issue. IT makes no sense that only
one
: user can have this issue, while the others are on the same machine and
have
: same specs.features.
:
: "Nick Ghordn." wrote:
:
: On Wednesday, October 08, 2008 2:33 PM
: M wrote:
:
: Hello Diane,Thank you for replying to my post.
: Hello Diane,
:
: Thank you for replying to my post. I appreciate you acknowledging that the
: issue revolves around Symantec Antivirus, but how can you explain the
: following;
: - 10 users on same model computers
: - 10 users running same antivirus (Symantec Corporate) - same version, and
: all up to date on definitions.
: - 10 users running same Office 2007 - up to date with latest updates
: - 10 users have exactly the same programs running on their machines
:
: *only one user happens to have outlook crash, while other (9) works
: flawlessly on their machines.
:
: The user does not have any other security software installed only Symantec
: antivirus. This outlook has Personal Folders backup add in and CRM for
: Outlook add in.
: It just doesn't make sense unless his profile is corrupted that???s
causing
: the crash? Could that be the case?
:
: I swapped a new machine and he still gets the same problem. Also Microsoft
: suggested that I run this Outlook update patch which happened to be
installed
: already on his machine??
: Let me know what you think Diane, I appreciate your help.
:
: BTW,
:
: I???m not defending Symantec nor am I blaming Microsoft. Symantec has
caused
: issues in the past and they do know how to screw up a lot of things. In
this
: case I just can???t see Symantec causing outlook to crash when other users
have
: exact same machines and same versions of Symantec and outlook. I could be
: wrong, not saying that I???m right but I just want to know what is behind
this
: issue that???s causing it.
:
: Thanks,
:
:
: "Diane Poremsky [MVP]" wrote:
:
: On Wednesday, October 08, 2008 3:02 PM
: M wrote:
:
: Also I forgot to note something that could help identify whats causing
outlook
: Also I forgot to note something that could help identify whats causing
: outlook to crash. Outlook Crash happens when this user is trying to open
up
: an e-mail (i.e inbox e-mail or sent e-mail) and not during send\recieve
: cycles.
:
: "MJ" wrote:
:
:
: Submitted via EggHeadCafe - Software Developer Portal of Choice
: Overriding Deserialization of Persisted Workflow Instances
:
http://www.eggheadcafe.com/tutorial...lization-of-persisted-workflow-instances.aspx