Microsoft loses loyal customer

  • Thread starter Thread starter Stephen Riley
  • Start date Start date
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Stephen Riley

I bought a new laptop last week and have spent (wasted) many bitter hours
since trying to grapple with XP.

I have many minor irritations with this operating system. Some major ones.

1) I can't get rid of Messenger. I DON'T WANT IT - at least not this version
of it. I've been using version 6. Now have to have version 4 whether I want
it or not. I DON'T!

I uncheck the "Start up with windows" box, but I find it starts up anyway. I
right click "Exit" on the task tray - the Messenger icon disappears, but the
programme sneakily remains (perceivable only when you look in task manager).
I try to uninstall it, but find there is no standard option to uninstall
Messenger. I go to the Messenger folder and try to delete it, but am told it
is undeletable - despite it's apparent windows properties being normal (i.e.
not read-only or system).

I DO NOT WANT THIS INSIDIOUS PROGRAMME ON MY DISK!!!

2) My list of programmes in start menu keeps changing. Things keep putting
themselves in different orders. Often, some shortcuts are hidden completely,
so I have to click a hidden items icon to reveal them. Then they appear in
an unsightly different colour. Is it really asking too much to expect the
Start Menu to be the same each time I go to it?

None of this is referred to let alone explained in any of the basic help
info (at least not that I could find in half an hour's search). God knows
what it means, or why it's happening. Again, there seems to be no way of
turning it off!)

3) Under Windows 98 I could customise folders with background pictures.
Apparently this has become impossible under XP (despite XP being about a
billion times the size). It might seem a trivial gripe, but actually when I
am navigating through a complicated tree of folders, a visual cue like this
is invaluable.

I could go on.

I've just spent an hour and a half groping my way around Microsoft's
tortuous "support" site, only to discover that, because my copy of Windows
came with my computer, they won't give me any support unless I pay through
the nose for it. All links to their "knowledge base" or newsgroups result in
pages of empty and useless dropdown boxes.

As an afterthought, I'd add I've been using Windows and Word since the late
80s. I remember using Word version 2 on Windows 95 on an old 386 computer
and it ran almost as fast as a DOS text based word processor. I now run Word
2000 on XP and it runs visibly slower. A word processor! Text input!
Essentially one of the simplest kind of programmes. One is left wondering
what is the point of getting a computer that is theoretically 100 times
faster, when the software runs about 300 times slower.

Next time I buy a computer, I shall choose a Mac.
 
There are actually two (2) different "Messengers" and they function
differently:

How are MSN Messenger and Windows Messenger different?
http://messenger.msn.com/support/helphome.asp?client=1#Q1b

You can easily uninstall "MSN MESSENGER" via the Add/Remove Programs
applet in your Control Panel.

Or you can disable "Windows Messenger":

Open "Windows Messenger" and from the Toolbar select
Tools > Options > Preferences and uncheck:

"Run this program when Windows starts" and
"Allow this program to run in the background", then
click OK.

Remove Windows Messenger
http://www.dougknox.com/xp/tips/xp_messenger_remove.htm

[Courtesy of MS-MVP Doug Knox]

----------------------------------------------------------------
Right-click on the nice green Start button and select:
Properties > Start Menu > Customize and uncheck
the little box next to "Use Personalized Menus".
----------------------------------------------------------------

How to Set Performance Options in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308417&Product=winxp

Utilize the following utility programs, at least monthly, in this order:

Description of the Disk Cleanup Tool in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;310312&Product=winxp

How to Perform Disk Error Checking in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315265&Product=winxp

HOW TO: Analyze and Defragment a Disk in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;305781&Product=winxp


--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

-----------------------------------------------------------------------------------------


| I bought a new laptop last week and have spent (wasted) many bitter hours
| since trying to grapple with XP.
|
| I have many minor irritations with this operating system. Some major ones.
|
| 1) I can't get rid of Messenger. I DON'T WANT IT - at least not this version
| of it. I've been using version 6. Now have to have version 4 whether I want
| it or not. I DON'T!
|
| I uncheck the "Start up with windows" box, but I find it starts up anyway. I
| right click "Exit" on the task tray - the Messenger icon disappears, but the
| programme sneakily remains (perceivable only when you look in task manager).
| I try to uninstall it, but find there is no standard option to uninstall
| Messenger. I go to the Messenger folder and try to delete it, but am told it
| is undeletable - despite it's apparent windows properties being normal (i.e.
| not read-only or system).
|
| I DO NOT WANT THIS INSIDIOUS PROGRAMME ON MY DISK!!!
|
| 2) My list of programmes in start menu keeps changing. Things keep putting
| themselves in different orders. Often, some shortcuts are hidden completely,
| so I have to click a hidden items icon to reveal them. Then they appear in
| an unsightly different colour. Is it really asking too much to expect the
| Start Menu to be the same each time I go to it?
|
| None of this is referred to let alone explained in any of the basic help
| info (at least not that I could find in half an hour's search). God knows
| what it means, or why it's happening. Again, there seems to be no way of
| turning it off!)
|
| 3) Under Windows 98 I could customise folders with background pictures.
| Apparently this has become impossible under XP (despite XP being about a
| billion times the size). It might seem a trivial gripe, but actually when I
| am navigating through a complicated tree of folders, a visual cue like this
| is invaluable.
|
| I could go on.
|
| I've just spent an hour and a half groping my way around Microsoft's
| tortuous "support" site, only to discover that, because my copy of Windows
| came with my computer, they won't give me any support unless I pay through
| the nose for it. All links to their "knowledge base" or newsgroups result in
| pages of empty and useless dropdown boxes.
|
| As an afterthought, I'd add I've been using Windows and Word since the late
| 80s. I remember using Word version 2 on Windows 95 on an old 386 computer
| and it ran almost as fast as a DOS text based word processor. I now run Word
| 2000 on XP and it runs visibly slower. A word processor! Text input!
| Essentially one of the simplest kind of programmes. One is left wondering
| what is the point of getting a computer that is theoretically 100 times
| faster, when the software runs about 300 times slower.
|
| Next time I buy a computer, I shall choose a Mac.
 
Hello,
I suspect your previous version of messenger you refer to is MSN messenger
which you have to download, it doesn't come with windows. (that may stop
windows messenger trying to start) I think you can stop windows messenger by
going to options>preferences and untick "Run this program when windows
starts" & "Allow program to run in the background"
The Start button shows recently used programs initially, go to "All
programs" for the rest or if you right click on the start button select
properties>customise you can turn the feature off by changing the "Number of
programs on start menu" to 0. (clear the list) Then put the programs you use
the most in the list by right clicking on the program shortcut and "pin to
start menu". (well that's what I do)
Unfortunately if you have an OEM version with the PC you buy then MS don't
support it, it's down to the supplier of the hardware.

Hope this help a little.

Neil
 
I agree, Word 2 was probably the best, simple and clean. Currently I run my business using v'95 of Word and Excel. I have Office 2000, but too cumbersome (read SLOW). I just got XP on my newest computer. I'm considering 2 options; wiping out or overriding Xp and going with 98, or better yet.....switching to LINUX.Mandrake
 
I think you have the best operating system available on
your pc, but you need to give yourself more time working
with it.

1: If your talking about windows messenger, there are few
ways to deal with it but best is stopping it in the
registry, see
http://support.microsoft.com/default.aspx?scid=kb;en-
us;302089&Product=winxp

Make sure you back up your registry first!

2: They are several ways to deal with this problem, such
as customizing the task bar, start up menu, etc. Play
with these features by clicking start and right clicking
on a blank area of the start menu.

3: You can customize your folders, just right click on
any folder and select "customize".

Last but not least: You maybe right about your old text
editing program running faster, but your wrong about word
being one of the simplist programs! Word processing
programs (microsoft word, wordperfect, etc.) are some of
the most complicated and powerful programs you will ever
use. The things you used to do by typing in commands is
done with a click of the mouse (or short cut keys), you
could not paste and modify graphics, include hyper links,
create a chain letter that "fills in the Blanks" and
merge it to a data base and pump out hundreds of
different letters using 2 files, and on and on and on,

Bottom line- when I first got XP it was different and I
thought about going back, but after a short time I would
never go back.

And now you have at least two great tools to help you.....
microsoft knowledge base at
http://support.microsoft.com/?scid=fh;[ln];kbhowto

and the people who man this news group, Carey, Bruce and
all the rest of the experts who spend their time helping
idiots like me. Since I started reading this newsgroup
regularly Once and while I can even help someone.

Tip: When you post a message to this group, cover one
issue at a time, you will more likely get more help than
you need.

Take Care,
Emmett
remove bogus_ to email
 
Thanks to everyone taking the time to help... BUT... I'm afraid, I've tried
all the methods suggested.

The Microsoft "knowledge base" is useless to me, because all I get is a page
saying "Page 1 of 74"... and nothing else! Microsoft code running on
Microsoft IE! Doesn't give you much confidence.

I've tried every permutation of customising the start menu, task bar, folder
options and god knows what else, and the damn things on my start menu
programme list still come out hidden or greyed. NO EXPLANATION FROM
MICROSOFT. Why can't these people do one of the most basic elements of
programming? Make sure the user understands what's happening, what he/she
needs to do!

At the other extreme, with a new computer, installing a lot
 
Thanks to everyone taking the time to help... BUT... I'm afraid, I've tried
all the methods suggested.

The Microsoft "knowledge base" is useless to me, because all I get is a page
saying "Page 1 of 74"... and nothing else! Microsoft code running on
Microsoft IE! Doesn't give you much confidence.

I've tried every permutation of customising the start menu, task bar, folder
options and god knows what else, and the damn things on my start menu
programme list still come out hidden or greyed. NO EXPLANATION FROM
MICROSOFT. Why can't these people do one of the most basic elements of
programming? Make sure the user understands what's happening, what he/she
needs to do!

At the other extreme, with a new computer, installing a lot of
software/hardware you're confronted with almost every click of the mouse
button with Wizards and yet more Wizards. Your screen is quickly filled with
Wizards and information boxes with about 200 words of tiny writing on each.
For those new to Windows, I should think this is extremely offputting and
bewildering. To everyone else, it's an eye straining irrelevance.

Well... I still don't know what to do about the start menu... or about the
folder options...

The good news is, I managed to uninstall Messenger 4. The ridiculous news
is, the only way I could do it was by following advice given on the
Messenger group to run the command "RunDll32 advpack.dll,LaunchINFSection
%windir%\INF\msmsgs.inf,BLC.Remove" from the start menu!!!!! Wow - how clear
and user friendly can an operating system get??? But thanks to the person
who came up with that, anyway!
 
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